{"id":2491883,"url":"https://alion.io/job/paragon-customer-communications-ltd-application-support-engineer-mwd","title":"Application Support Engineer (m/w/d)","company":{"id":1858830,"name":"Paragon Customer Communications Ltd","domain":"paragon.world","url":"https://alion.io/company/paragon-world","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Korschenbroich, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":88000,"period":"year","method":"role_country_seniority_unknown","sample_n":71},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-13T12:59:58Z","employer_posted_date":"2026-07-13","last_verified_at":"2026-11-03T00:30:59Z","board_verified":true,"closed_at":null,"days_open":112,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":111},"description":"Wir suchenab sofort eine*n\nApplication Support Engineer (m/w/d)\nfür unsere Abteilung Service Operations am Standort in Korschenbroich\nRequirements\nAls (Junior) Application & Support Engineer (m/w/d) unterstützt du den stabilen Betrieb und die Weiterentwicklung der produktionsnahen Applikationen. Du fungierst als Schnittstelle zwischen Fachbereich, IT-Betrieb und Softwareentwicklung und stellst sicher, dass Anwendungen zuverlässig funktionieren, Anforderungen der Nutzer verstanden und technische Probleme effizient gelöst werden.\nDeine Aufgaben\nBetrieb und Überwachung produktionsnaher Anwendungen (z.B. Datenanlieferungstools, interne Druck-Anwendungen, etc.)\n\nSecond-Level Support für Endanwender:innen - inkl. Analyse, Troubleshooting und Dokumentationen von Störungen und Anfragen\n\nBenutzer- und Rechteverwaltung für betreute Systeme\n\nKommunikation mit unserem Servicemanagement zur Aufnahme von Anforderungen und Übersetzung in technische Maßnahmen\n\nZusammenarbeit mit Softwareentwicklung und IT-Betrieb, insbesondere im Rahmen von Fehleranalysen, Deployments und Rollouts\n\nErstellung und Pflege technischer Dokumentationen, FAQs und Wissensartikeln\n\nUnterstützung bei Tests, Releases und Projekten\n\nIncident Management sowie Analyse wiederkehrender Störungen zur nachhaltigen Verbesserung der Systemstabilität\n\nDas bringst du mit\nErste Erfahrungen im Applikationssupport oder IT-Support-Umfeld\n\nGrundverständnis für IT-Systeme, Netzwerke und Betriebssysteme (insbesondere im Windows-Umfeld)\n\npraktische Erfahrung mit Ticketing-Systemen (z.B. JIRA, ServiceNow, etc.)\n\nKenntnisse in der Benutzer- und Rechteverwaltung\n\nGute kommunikative Fähigkeiten - klar, serviceorientiert, teamfähig\n\nSehr gute Deutschkenntnisse, gute Englischkenntnisse\n\nDeine Vorteile bei Paragon\n30 Tage Urlaub\n\nMitarbeitergutscheinkarte mit zusätzlich monatlich 48,00 € (steuerfrei, nach sechs Monaten Unternehmenszugehörigkeit)\n\nVielfältiges Angebot an Vergünstigungen (Corporate Benefits)\n\nWasser, Kaffee, Tee und Obst stehen kostenlos zur Verfügung\n\nMentoringprogramme\n\nEine gelebte Duz-Kultur mit flachen Hierarchieebenen\n\nEine sehr gute Verkehrsanbindung und kostenlose Parkplätze auf dem unternehmenseigenen Parkplatz\n\nDeine Chance, etwas zu bewegen!\nWenn du dein Können bei uns aktiv und engagiert unter Beweis stellen möchtest, bieten wir dir ein hohes Maß an Selbständigkeit, Gestaltungsspielraum und Verantwortung und eine strukturierte Weiterentwicklung. Die Möglichkeiten eines international agierenden, dynamischen Unternehmens in einer marktführenden Position runden unser Angebot ab.\nWir freuen uns auf deine Bewerbung mit Lebenslauf!","description_format":"text","description_chars":2631,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-14T03:03:31Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.277,"p_room":0.28,"age_days":111,"expected_fill_days":25,"reasons":["conf:5","win:tail","crowd:"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/paragon-customer-communications-ltd-application-support-engineer-mwd","json_url":"https://alion.io/job/paragon-customer-communications-ltd-application-support-engineer-mwd.json","meta":{"generated_at":"2026-11-03T02:25:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1858830},"rest":"https://alion.io/mcp/rest/get_company?id=1858830"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparagon-customer-communications-ltd-application-support-engineer-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparagon-customer-communications-ltd-application-support-engineer-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparagon-customer-communications-ltd-application-support-engineer-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/paragon-customer-communications-ltd-application-support-engineer-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparagon-customer-communications-ltd-application-support-engineer-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2491883}},{"tool":"search_jobs","arguments":{"company":"paragon.world","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2491883},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}