{"id":1250785,"url":"https://alion.io/job/parallels-technical-account-manager-2","title":"Technical Account Manager","company":{"id":15373,"name":"Parallels","domain":"parallels.com","url":"https://alion.io/company/parallels","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-30T15:57:00Z","employer_posted_date":"2026-07-30","last_verified_at":"2026-10-13T00:51:11Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"Technical Account Manager\nWe’re looking for a experienced Technical Account Manager to help us change the way the world works, with Parallels: any time, anywhere, any-device productivity.\nThe top creative and technical minds could work anywhere. So why are so many of them choosing Parallels? Here are three reasons:\nThis is the moment. It’s an exciting time at Parallels, with strong leadership, a refreshed brand, and a whole new approach to changing the way the world works. We’re at the forefront of a movement, and we want you to ride this wave with us.\nWe want you to be you. Too often, companies tell you about their culture and then expect you to fit it. Our culture is built from the people who work here. We want you to feel safe to be who you are, take risks, and show us what you’ve got.\nIt’s your world. We know you have a life. We want to be part of it, but not all of it. At Parallels, we’re serious about empowering people to work when, how, and where they want. Couch? Sweatpants? Cool with us. We believe that happy employees mean happy customers. That’s why we hire amazing people and get out of their way.\nSound good so far? Awesome. Let’s talk more about the Technical Account Manager role and see if we’re destined to be together.\nAs a Technical Account Manager, you will:\nLead hands-on implementation and onboarding of Parallels RAS, acting as the technical owner throughout the customer onboarding journey. \nArchitect and align deployments with customer infrastructure, including networking, security, identity, and virtualization environments, in collaboration with internal stakeholders. \nDesign and execute detailed technical delivery plans, including system configuration, upgrades, patching, and post-deployment validation. \nDeploy and configure new solutions ensuring system stability, performance, and service availability. \nBuild and maintain detailed technical documentation for implementations, including system architectures and configurations \nCollaborate closely with Customer Success, Sales, and Engineering teams to ensure technically sound and seamless delivery outcomes. \nProvide technical leadership and guidance, acting as the subject matter expert while Customer Success focuses on relationship management and commercial outcomes. \nProactively engage with Premier Customers and Partners on technical matters, providing advisory on architecture, performance, and operational best practices. \nOwn all reported issues and service requests for assigned Premier Support customers, driving them to resolution within agreed SLAs and contractual KPIs.\nOwn and drive end-to-end resolution of complex technical incidents and service requests, ensuring SLA and KPI adherence. \nAct as the technical escalation point for critical issues, performing deep troubleshooting and coordinating with engineering teams for resolution. \nConduct detailed post-incident reviews and Root Cause Analyses (RCAs), identifying systemic issues and preventative measures. \nDeliver proactive technical services including environment health checks, risk assessments, and performance optimization. \nProvide expert guidance on secure, scalable, and high-performing system design and operations. \nPlan and support upgrade strategies and patch management aligned with product roadmap and infrastructure dependencies. \nEnsure customer technical readiness for maintenance, upgrades, and ongoing operational activities. \nRepresent customer technical requirements and challenges to engineering and product teams, contributing to prioritization of feature requests, bug fixes, and enhancements. \nMaintain accurate, detailed technical records and contribute to knowledge sharing (KCS, internal wiki, SharePoint). \nDesign and deliver in-depth technical training for customers, partners, and internal teams. \nWhat YOU bring to the team:\nDegree in Computer Science, Information Technology, or a related field, or equivalent professional experience.\nHands-on experience with Microsoft Remote Desktop Services, VDI, and application and desktop publishing.\nExperience with Citrix Virtual Apps and Desktops, Omnissa Horizon, Azure Virtual Desktop, or comparable platforms.\nWorking knowledge of enterprise systems, networking, security, virtualization, identity, and endpoint management.\nExperience with Microsoft Azure and/or Amazon Web Services.\nExperience delivering virtual applications and desktops across desktop and mobile platforms.\nStrong technical writing, presentation, communication, and training skills.\nPreferred Qualification and Experience\nRelevant current Microsoft, Citrix, or Omnissa certification.\nExperience with Microsoft Intune, Microsoft Configuration Manager, Active Directory, and Microsoft Entra ID.\nExperience supporting Windows, macOS, iOS, and Android environments.\nEnterprise systems administration and IT operations experience.\nKnowledge of VDI architecture, image management, user-profile management, performance, security, resilience, and monitoring.\nExperience with PowerShell, Terraform, Azure CLI, or comparable automation tools.\nUS:\nParallels is an award-winning productivity solution that helps users leverage the best technology out there, whether it’s Windows, Mac, Chrome OS, iOS, Android, or the cloud. \nWe have millions of users and decades of innovation under our belts. \nWe offer a fully remote, work-from-anywhere workspace - and we mean it. There is no pressure to work in an office whatsoever. \nHours are flexible, too! You’ve worked hard to build your life, and we don’t want you to give it up for work. \nOur team is growing fast, and there’s a ton of energy and a lot of really smart, motivated, fun people ready to welcome you in. \nWhat are you waiting for? Apply now! We can’t wait to meet you.\n(FYI, we’re lucky to have a lot of interest and we so appreciate your application, though please note that we’ll only contact you if you’ve been selected for an interview.)\nAbout Parallels\nParallels is a top VDI/EUC product helping businesses since 1999. Whether it’s desktop or cloud, on-prem or hybrid, Parallels has a solution to help your company optimize the speed and security of your work environment at an affordable price.\nIt is our policy and practice to offer equal employment opportunities to all qualified applicants and employees without regard to race, color, age, religion, national origin, sex, political affiliation, sexual orientation, marital status, disability, veteran status, genetics, or any other protected characteristic. \nParallels is committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation that are required. Appropriate accommodation will be provided upon request as required by Federal and Provincial regulations and Company Policy. Any information received relating to accommodation will be treated as confidential. \nAs part of our evaluation process, we utilize an AI tool to assess candidates.\n#LI-Remote","description_format":"text","description_chars":6999,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Virtualization & Containers"],"lifecycle":[{"event":"open","at":"2026-09-25T18:22:48Z"}],"visa":[],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.388,"p_room":0.28,"age_days":73,"expected_fill_days":24,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/parallels-technical-account-manager-2","json_url":"https://alion.io/job/parallels-technical-account-manager-2.json","meta":{"generated_at":"2026-10-13T00:57:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1379,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15373},"rest":"https://alion.io/mcp/rest/get_company?id=15373"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparallels-technical-account-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparallels-technical-account-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparallels-technical-account-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parallels-technical-account-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparallels-technical-account-manager-2"}]}