{"id":758271,"url":"https://alion.io/job/parambil-customer-success-manager","title":"Customer Success Manager","company":{"id":686495,"name":"Parambil","domain":"parambil.com","url":"https://alion.io/company/parambil","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-21T14:02:19Z","employer_posted_date":"2026-07-21","last_verified_at":"2026-11-12T15:02:08Z","board_verified":true,"closed_at":null,"days_open":114,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":113},"description":"About Parambil\nThe legal industry moves billions of dollars on the backs of antiquated, manual processes. Personal injury lawyers spend countless hours buried in medical records, trying to extract the critical details that make or break their cases. It's slow, expensive, and error-prone.\nParambil is changing that.\nWe've built an AI-powered platform that transforms how law firms review medical records - turning weeks of manual work into minutes of intelligent analysis. Our technology helps attorneys quickly identify key medical facts, build stronger cases, and serve their clients better.\nWe're trusted by top personal injury law firms and major enterprises like cruise lines to handle their most critical legal workflows. This year alone, we 10x'd our revenue and customer base - and we're just getting started.\nParambil is backed by $8M from leading investors including Bling Capital, NVP, and Daybreak. We're led by technical founders from McKinsey QuantumBlack, Yale/Stanford Medicine, and Emory CS, and advised by post-exit CTOs and AI researchers. Our team is small, technical, and moving fast - and we're building the future of legal AI from our NYC office near Grand Central.\nThe Role\nWe're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work. This is a high-impact, hands-on role where you'll be in the trenches daily: running onboarding sessions, driving adoption, managing renewals, and ensuring customers get maximum value from Parambil. You'll work closely with the CS Lead, serving as a key execution partner - helping translate strategy into action across your accounts and contributing to team-wide initiatives as we build out the CS function.\nYou'll also contribute to building and refining the CS operations that will scale with us - from automation tooling to playbooks to health scoring. This is a ground-floor opportunity to have real ownership, direct access to founders and product, and grow your career as the company scales.\nWhat You'll Do\nOwn your book of business (85% of time)\nAct as a trusted advisor to SMB clients on Parambil's AI-enabled solutions, guiding them through implementation, adoption, and value realization\n\nLead customer onboarding and training sessions - getting new users to their \"aha moment\" quickly and building the habits that drive long-term retention\n\nServe as the primary strategic contact for executive and operational stakeholders across your portfolio\n\nConduct regular check-ins and quarterly business reviews (EBRs), partnering with customers to define success metrics, milestones, and transformational goals\n\nAnalyze usage and engagement trends to identify adoption gaps, mitigate churn risk, and surface growth opportunities\n\nProactively communicate platform enhancements, emerging capabilities, and industry insights to align product value with evolving client needs\n\nIdentify and execute upsell and cross-sell opportunities; consistently achieve strong renewal rates and year-over-year portfolio growth\n\nTroubleshoot customer issues and coordinate with Support, Product, and Engineering for fast resolutions\n\nAdapt quickly to product changes, effectively communicating impacts, solutions, and best practices to clients\n\nSupport CS operations (15% of time)\nContribute to the refinement of onboarding workflows, success playbooks, and account management frameworks\n\nDrive CS automation efforts - identifying repetitive processes and helping implement tooling to scale the team's impact\n\nDevelop and maintain training materials, help docs, and self-service resources\n\nShare customer insights, patterns, and feature requests with the CS Lead and Product teams\n\nParticipate in building out health scoring, reporting, and lifecycle processes\n\nBe the voice of the customer\nGather and synthesize feedback from your accounts for Product and Engineering\n\nServe as a key contributor to testing, validation, and customer readiness efforts as new features ship - helping shape product functionality, UX, and go-to-market adoption strategies\n\nChampion your customers' needs internally\n\nWhat We're Looking For\nMust-haves\n3-5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Implementation, Solutions Engineering, or similar)\n\nProven ability to manage 30-50 accounts while staying organized and prioritizing effectively\n\nStrong track record with retention and customer satisfaction metrics\n\nExcellent communication skills - you can lead executive conversations and hands-on technical trainings with equal confidence\n\nSelf-starter mentality: you see what needs to be done and you do it\n\nComfortable working in ambiguity and building processes as you go\n\nExcited to be on a small, scrappy CS team where you'll wear multiple hats\n\nNice-to-haves\nExperience at an early-stage startup (Seed to Series B)\n\nBackground in legal tech, healthcare, or highly regulated industries\n\nFamiliarity with the personal injury legal space\n\nPrior experience in consulting, implementation, or technical account management\n\nExperience with CS automation tools or building out CS playbooks from scratch\n\nThis Role Is (and Isn't)\nThis is right for you if:\nYou love talking to customers and genuinely enjoy solving their problems\n\nYou're hungry to grow your career and want real exposure to building CS at a startup\n\nYou thrive with 5+ customer calls/meetings per day\n\nYou want to help shape how we do customer success - not just execute a playbook someone else wrote\n\nYou're looking for a place where hard work gets recognized and rewarded\n\nYou see yourself managing accounts now and eventually leading a team\n\nThis probably isn't for you if:\nYou need highly structured processes and clear hierarchy\n\nYou prefer minimal customer interaction or large, established teams\n\nYou're not comfortable being scrappy and figuring things out as you go\n\nYou're looking for a purely strategic or managerial role right now\n\nWhy Join Us\nDirect business impact - Customer retention and expansion are critical company metrics that you'll own and influence\n\nAccess to leadership - Work directly with founders, shape product direction, and have real input on company strategy\n\nCutting-edge technology - Help customers adopt AI that's genuinely transforming how legal work gets done\n\nStrong compensation - $120-140K OTE plus meaningful equity in a well-funded, fast-growing startup\n\nExceptional team - Work with talented, mission-driven people in our NYC office near Grand Central\n\nAccelerated career growth - Ground floor opportunity that will naturally grow into leadership as we scale\n\nIn-person collaboration in NYC - Full-time role near Grand Central, we value real collaboration and spontaneous problem-solving","description_format":"text","description_chars":6748,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Medical AI","Document AI"],"lifecycle":[{"event":"open","at":"2026-09-11T17:41:38Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.214,"p_room":0.28,"age_days":113,"expected_fill_days":27,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/parambil-customer-success-manager","json_url":"https://alion.io/job/parambil-customer-success-manager.json","meta":{"generated_at":"2026-11-12T20:39:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":43654,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686495},"rest":"https://alion.io/mcp/rest/get_company?id=686495"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparambil-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparambil-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparambil-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parambil-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparambil-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":758271}},{"tool":"search_jobs","arguments":{"company":"parambil.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":758271},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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