{"id":3602327,"url":"https://alion.io/job/parentpay-group-associate-account-manager-unit-e","title":"Associate Account Manager - UNIT-e","company":{"id":720646,"name":"ParentPay Group","domain":"parentpaygroup.com","url":"https://alion.io/company/parentpaygroup","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-01T09:57:39Z","employer_posted_date":"2026-11-01","last_verified_at":"2026-11-07T11:14:49Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"The Associate Account Manager is responsible for supporting the retention and growth of a portfolio of Further and Higher Education customers across ParentPay Group’s products and services.\nThe role is commercially accountable for agreed customer, renewal, pipeline and revenue outcomes. Working with the Account Manager, the Associate Account Manager will progressively take ownership of a defined customer portfolio, ensuring risks are identified early, opportunities are actively developed and commercial information is accurate and current.\nThe role is expected to combine strong customer relationships with clear commercial judgement, pace and accountability.\nSuccess will be measured by retention, renewal performance, revenue growth, quality of pipeline and forecast accuracy, not simply customer activity.\nKey Responsibilities\nTake ownership of agreed customers, renewals and commercial opportunities within the allocated portfolio.\nBuild strong customer relationships and maintain a clear understanding of customer priorities, risks and opportunities.\nDeliver agreed retention, renewal, expansion, pipeline and revenue KPIs.\nEnsure renewals are managed early and there are no avoidable late renewals or commercial surprises.\nProactively identify opportunities for additional products, services, consultancy and training.\nPrioritise time and activity towards the customers, renewals and opportunities with the greatest commercial impact.\nMaintain commercial grip across the portfolio, with clear ownership, next actions and timescales for every material renewal, risk and opportunity.\nMaintain accurate CRM, pipeline and forecast information.\nEscalate commercial or retention risks early, with a recommended course of action.\nPrepare and support customer meetings, proposals, quotations and commercial discussions.\nOperate within agreed pricing, contractual and approval frameworks and avoid making commitments outside authorised terms.\nPromote standard ParentPay Group products and services wherever possible, avoiding unnecessary bespoke commitments and escalating genuine product gaps appropriately.\nWork with Professional Services, Solution Consulting, Customer Operations, Support and Product teams to progress opportunities and customer outcomes.\nIdentify customers who can act as references, case studies and advocates for ParentPay Group.\nProvide structured customer and market feedback, including recurring needs, competitive issues and product gaps.\nDevelop strong knowledge of ParentPay Group products, the Further and Higher Education market and relevant competitors.\nOwn the accuracy of allocated accounts, renewals, opportunities and forecasts presented through commercial reviews.\nProgressively take greater ownership of the customer portfolio as capability and experience develop.\nSkills, Knowledge and Expertise\nRequired\nExperience in a customer-facing, account management, customer success, sales or commercially focused role.\nExperience of building effective customer and internal stakeholder relationships.\nExperience of managing multiple priorities and taking ownership of actions.\nStrong written and verbal communication skills.\nCommercial awareness and the ability to identify opportunities and risks.\nStrong organisation, planning and attention to detail.\nAbility to manage priorities and follow actions through to completion.\nConfidence working with CRM, pipeline and forecast information.\nProactive, self-motivated and accountable for agreed outcomes.\nAbility to build credible customer relationships and work effectively across teams\nUnderstanding of customer relationship management and basic commercial processes.\nUnderstanding of renewals, retention, pipeline and forecasting.\nWillingness to develop strong knowledge of ParentPay Group products and services.\nGood standard of general education with strong literacy and numeracy skills.\n Desirable\nExperience within education, software, SaaS or technology.\nExperience of renewals, retention, account development or commercial targets.\nExperience working with Further or Higher Education customers.\nPresentation, influencing and negotiation skills.\nExperience preparing proposals, quotations or customer-facing commercial material.\nUnderstanding of the UK Further and Higher Education sector.\nKnowledge of education software, MIS or student administration systems.\nKnowledge of UNIT-e, CEDAR, Pathways or related ParentPay Group solutions.\nRelevant degree, professional qualification or equivalent experience in business, sales, account management or education.","description_format":"text","description_chars":4547,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Financial Services","Financial Software & Embedded Finance","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-11-02T09:57:39Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.87,"p_room":0.75,"age_days":5,"expected_fill_days":8,"reasons":["conf:2","velocity","win:late","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":null,"html_url":"https://alion.io/job/parentpay-group-associate-account-manager-unit-e","json_url":"https://alion.io/job/parentpay-group-associate-account-manager-unit-e.json","meta":{"generated_at":"2026-11-07T15:18:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720646},"rest":"https://alion.io/mcp/rest/get_company?id=720646"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparentpay-group-associate-account-manager-unit-e"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparentpay-group-associate-account-manager-unit-e"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparentpay-group-associate-account-manager-unit-e"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parentpay-group-associate-account-manager-unit-e\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparentpay-group-associate-account-manager-unit-e"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3602327}},{"tool":"search_jobs","arguments":{"company":"parentpaygroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3602327},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}