{"id":2795792,"url":"https://alion.io/job/parexel-general-manager-fsp-operations-2","title":"General Manager, FSP Operations","company":{"id":2735,"name":"Parexel","domain":"parexel.com","url":"https://alion.io/company/parexel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":41,"ghost_share":0,"stale_share":0.976,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":112000,"max_usd":207000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":98},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-25T11:30:23Z","board_verified":true,"closed_at":null,"days_open":77,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":77},"description":"When our values align, there's no limit to what we can achieve.\nAt Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.\nEach of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.\nAbout Parexel\nParexel is a leading global clinical development partner delivering insights-driven clinical and consulting solutions to the life sciences industry. With 22,000+ employees worldwide, we partner with biopharmaceutical companies and research sites to design and deliver patient-focused clinical trials that broaden access and make research a care option for anyone, anywhere.\nWe work with focus, agility, and shared purpose -- moving with urgency to address patient needs and accelerate the delivery of new therapies. We embrace bold thinking, adapt quickly to change, and continually raise the bar for the speed and quality of clinical research. We are expanding our team and seeking talented individuals to help drive industry-leading innovation, With Heart(R).\nAbout the Role\nLead Strategic Partnerships. Drive Operational Excellence. Shape the Future of Clinical Research.\nParexel is seeking an experienced and commercially-minded General Manager, Functional Service Provider (FSP) to lead one of our strategic customer relationships. This executive leadership role combines operational oversight, financial accountability, client partnership, and business growth responsibilities across a large-scale clinical research portfolio.\nThis position is ideal for a senior leader with deep experience in clinical research, contract research organizations (CROs), pharmaceutical, biotech, or functional service provider (FSP) environments who excels at building high-performing teams, managing complex global operations, and driving long-term customer success.\nAs the primary executive leader for an FSP account, you will be responsible for ensuring exceptional service delivery, achieving financial and operational targets, strengthening executive-level client relationships, and identifying opportunities to expand our partnership and services.\nKey Responsibilities\nStrategize and oversee account-level operational delivery, including team management, resource allocation, quality control, and project efficiency. Develop and execute accurate resourcing plans in collaboration with stakeholders and ensure production of high-quality deliverables across the FSP customer portfolio.\nDrive financial performance and margin improvement by managing budgets, monitoring costs, allocating resources strategically, and identifying opportunities for revenue generation and cost savings. Provide strategic direction to functional and program leads on margin optimization while maintaining profitability targets.\nLead and develop a skilled, motivated team by providing technical support, conducting performance reviews, implementing training plans, and fostering a culture of continuous improvement. Ensure team members exceed productivity and quality metrics while meeting personal development goals.\nEstablish and monitor key performance indicators (KPIs), analyze operational performance, and generate executive summaries of account status. Drive operational excellence through best practices, standard operating procedures, and data-driven decision-making.\nServe as the primary account point of contact for the FSP customer, engaging in regular governance meetings with customer and internal stakeholders. Understand customer pipelines, products, and strategic priorities to ensure alignment with Parexel capabilities and customer satisfaction.\nIdentify and pursue new business opportunities within existing FSP accounts, lead repeat business initiatives including RFP responses, and collaborate with Commercial Account Leads and FSP Solution Consultants to drive account growth aligned with corporate objectives.\nCandidate Profile\nYou'll thrive in this role if you bring:\nStrategic leadership and financial acumen, with demonstrated strength in account management, budget planning, and margin optimization\nExtensive experience leading in a matrix environment, managing multiple functional areas, and collaborating across diverse teams\nAdvanced ability to develop and motivate teams, conduct performance management, and foster a culture of continuous improvement\nStrong stakeholder and relationship management skills with a client-focused approach and understanding of business implications of decisions\nExcellent communication, negotiation, and influencing skills, with experience presenting to executive-level audiences\nAnalytical mindset with ability to leverage data and analytics for strategy development, performance monitoring, and decision-making\nRequired Qualifications\nSignificant leadership experience (10+ years) within Clinical research organizations (CROs), Pharmaceutical companies, Biotechnology companies, Functional service provider (FSP) environments or other healthcare research organizations\nDemonstrated success leading large, matrixed, and geographically dispersed teams.\nExperience managing strategic customer relationships at senior and executive levels.\nStrong financial acumen, including budgeting, forecasting, profitability management, and resource planning.\nProven experience driving operational performance across complex portfolios, programs, or business units.\nExperience supporting business development activities, proposals, and client presentations.\nStrong analytical, negotiation, influencing, and decision-making skills.\nExcellent verbal, written, and presentation skills.\nBachelor's degree in Life Sciences, Pharmacy, Nursing, Healthcare, or a related field, or equivalent experience.\nPreferred Qualifications\nAdvanced degree (MBA, MS, PharmD, PhD, or equivalent).\nExtensive FSP leadership experience.\nDeep knowledge of global clinical development and clinical operations.\nBroad therapeutic area expertise.\nExperience working with major pharmaceutical and biotechnology customers.\nKnowledge of clinical research technologies such as CTMS (Clinical Trial Management Systems), EDC (Electronic Data Capture), EDMS (Electronic Document Management Systems), IWRS/IRT platforms and Microsoft Office Suite\nBenefits and Compensation\nHealth, Vision & Dental Insurance\nTuition Reimbursement\nVacation/Holiday/Sick Time\nFlexible Spending & Health Savings Accounts\nWork/Life Balance\n401(k) with Company match\nPet Insurance\nFor a complete list of benefits, please visit www.parexel.com/us-benefits.\nWe offer a comprehensive benefits package to eligible employees, which includes paid time off, a 401(k) match, life insurance, health insurance, and additional benefit offerings in accordance with the terms of our applicable plans.\nIf this job doesn't sound like the next step in your career, but perhaps you know of someone who'd be a perfect fit, send them the link to apply!\nWe believe in flexibility, growth, and creating space for people to do their best work. Join us and be part of a team where your contributions help shape the future of clinical research.\nEEO Disclaimer\nParexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.","description_format":"text","description_chars":7648,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","CRO & CDMO Services"],"lifecycle":[{"event":"open","at":"2026-10-17T23:03:29Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.259,"p_room":0.28,"age_days":76,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/parexel-general-manager-fsp-operations-2","json_url":"https://alion.io/job/parexel-general-manager-fsp-operations-2.json","meta":{"generated_at":"2026-10-26T05:25:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2735},"rest":"https://alion.io/mcp/rest/get_company?id=2735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparexel-general-manager-fsp-operations-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparexel-general-manager-fsp-operations-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparexel-general-manager-fsp-operations-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parexel-general-manager-fsp-operations-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparexel-general-manager-fsp-operations-2"}]}