{"id":2170747,"url":"https://alion.io/job/parexel-manager-data-aggregation-distribution-l2-support","title":"Manager, Data Aggregation & Distribution L2 Support","company":{"id":2735,"name":"Parexel","domain":"parexel.com","url":"https://alion.io/company/parexel","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom","Romania","Poland"],"countries":["GB","RO","PL"],"hiring_countries":["GB","PL","RO"],"hiring_countries_total":3,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":26},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Databricks","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-11T22:43:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"When our values align, there's no limit to what we can achieve.\nAt Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.\nEach of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.\nParexel is in the business of improving the world’s health. We do this by providing a suite of biopharmaceutical services that help clients across the globe transform scientific discoveries into new treatments. We believe in our values,Patients First, Quality, Respect, Empowerment & Accountability.\nThis role will work within our innovative Data & Technology group that continues to evolve to meet business needs, fuel Parexel's growth and enable improved support for stakeholders, including customers and ultimately patients, who will benefit from Parexel's integrated processes and systems.\nThis role can be based in either the UK, Romania or Poland and can befully home based andremote working anywhere in either of these locations only.\nAs the Manager for Data Aggregation & Distribution L2 Support you are responsible for leading a team of technical support specialists delivering LII operational support for data ingestion, engineering, and distribution functions within the Data & Technology organization.\nYou will oversee day-to-day support operations, acts as an escalation point for data pipeline issues, and collaborate with internal and external stakeholders to identify data services requirements and support modern cloud-based solutions. You will contribute to the standardization and continuous improvement of data support processes across Azure, Databricks, Snowflake, Denodo, and Power BI platforms within Parexel.\nTeam Leadership and People Management\nLead, manage, and develop a team of L2 data support specialists, providing clear direction, coaching, and performance oversight.\nConduct regular performance reviews and support career development planning for all direct reports.\nFoster a collaborative, high-performance team environment aligned with Data & Technology objectives.\nManage resource allocation and workload distribution across the \nL2 Data Support Operations\nOversee the triage, diagnosis, and resolution of data pipeline, ingestion, and distribution issues handled by the L2 support team.\nAct as an escalation point for unresolved technical issues, coordinating with platform data teams as needed\nMonitor support queue performance and ensure timely resolution in line with agreed service levels\nMaintain and enforce support procedures, runbooks, and escalation protocols for the team.\nStakeholder Engagement and Service Delivery\nCollaborate with internal stakeholders including platform data teams, data engineering, analytics, and business functions to identify data services requirements and resolve recurring issues.\nEngage with vendors to support data delivery needs and manage expectations around service performance.\nProvide regular status reporting on team activities, system performance, issue trends, and service quality metrics.\nParticipate in cross-functional meetings to represent 2 support and contribute to data platform planning discussions.\nContinuous Improvement and Governance\nIdentify opportunities to improve data support operations, pipeline reliability, and team efficiency.\nContribute to the development and maintenance of standard operating procedures and support documentation.\nEnsure team adherence to IT procedures, quality standards, and data governance requirements.\nEvaluate and recommend tooling or process improvements to enhance support capability across Azure, Databricks, Snowflake, Denodo, and Power BI environments.\nEducation:\nBachelor's degree in Computer Science, Information Systems, Data Engineering, or a related technical field (or equivalent work experience)\nRelevant cloud platform certifications (e.g., Microsoft Azure Data Engineer, Databricks Certified Associate) are an advantage\nITIL Foundation certification or equivalent service management qualification is beneficial\nSkills:\nExperience with cloud data platforms including Azure, Databricks, Snowflake, and Denodo preferred\nWorking knowledge of Data Lake design principles\nExperience with data pipeline monitoring, troubleshooting, and incident management\nFamiliarity with Power BI and data visualization tools\nExperience with ITSM or ticketing platforms (e.g., ServiceNow).\nKnowledge of data governance and quality standards in enterprise environments\nFamiliarity with GxP or life sciences data environments is an advantage\nStrong people management and team leadership capability\nEffective verbal and written communication skills across technical and non-technical audiences\nAnalytical and structured problem-solving approach\nAbility to manage competing priorities and maintain service levels under pressure\nStakeholder engagement and relationship management skills\nContinuous improvement mindset with attention to operational detail\nCollaborative working style with the ability to influence across functions\nKnowledge and Experience:\nStrong previous demonstrated experience managing technical support or data operations teams, preferably in an enterprise or CRO environment\nHands-on experience with cloud data platforms preferably Azure, Databricks, Snowflake, and Denodo\nProven experience supporting or operating within Medallion Architecture-based Data Lake environments\nExperience managing LII support functions including escalation management and SLA ownership\nTrack record of leading and developing teams of 10 or more technical staff\nExperience working with internal and external stakeholders to deliver data services and resolve complex technical issues\nFamiliarity with data ingestion, engineering, and distribution workflows in large-scale enterprise ecosystems\nExperience contributing to or implementing standard operating procedures and support documentation\nExposure to GxP or regulated life sciences data environments is desirable\nIn return we will be able to offer you a structured career pathway and encouragement to develop within the role including awareness and understanding of the industry. You will be well supported and in return for your hard work you will be rewarded with a competitive base salary, bonus, car allowance and holiday as well as other leading benefits you would expect with a top company in the CRO Industry.\nApply today to begin your Parexel journey!","description_format":"text","description_chars":6674,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"},{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)"],"lifecycle":[{"event":"open","at":"2026-10-09T11:54:58Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":17,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/parexel-manager-data-aggregation-distribution-l2-support","json_url":"https://alion.io/job/parexel-manager-data-aggregation-distribution-l2-support.json","meta":{"generated_at":"2026-10-11T22:43:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12899,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2735},"rest":"https://alion.io/mcp/rest/get_company?id=2735"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparexel-manager-data-aggregation-distribution-l2-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparexel-manager-data-aggregation-distribution-l2-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparexel-manager-data-aggregation-distribution-l2-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parexel-manager-data-aggregation-distribution-l2-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparexel-manager-data-aggregation-distribution-l2-support"}]}