{"id":1051968,"url":"https://alion.io/job/parity-technologies-it-support-lead","title":"IT Support Lead","company":{"id":1293,"name":"Parity Technologies","domain":"parity.io","url":"https://alion.io/company/parity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Polkadot","optional":false},{"name":"Linux","optional":true}],"status":"closed","first_seen_at":"2026-09-17T15:26:35Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-07T15:36:15Z","board_verified":false,"closed_at":"2026-10-07T15:36:15Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"About Parity\nParity is one of the world’s most experienced companies building the core infrastructure behind blockchain - the system that allows information and value to be shared securely without needing an intermediary. We’re laying the foundation for a better web which respects the freedom and data of individuals, and empowers developers to build better, more trustworthy online services.\nOur remote-first, global team develops open-source software that anyone can use or improve. This includes Polkadot, Polkadot SDK, and Kusama - key parts of the Web3 tech stack, the next generation of the internet. Our mission is to make Polkadot the most active and innovative community in blockchain, powering a new era of connected and decentralised applications.\nPeople in our collective are:\nHighly motivated to contribute to Parity’s mission and be part of something bigger\n\nExcited to work on projects that are groundbreaking and complex\n\nAutonomous, but also collaborate well with others\n\nTake maximum accountability and have minimum ego at work\n\nComfortable with chaos and adapting to the ever-changing Web3 space\n\nContinuously educating themselves about Parity and the wider Polkadot ecosystem\n\nAbout the Team\n We're looking for an IT Support Lead to level up how we deliver IT services across a remote-first, global organisation. You'll be a part of the Operations & Culture team and manage one End User Support Engineer. You'll act as the technical escalation point, and drive smarter, more automated ways of working, both within IT and for the tools we bring to the rest of the company.\nThis is a hands-on management role: you'll coach and grow your team while staying close enough to the work to support end users and spot where AI and automation can remove friction, and where our procurement processes need a sharper eye.\nWhat you’ll do\nTeam management\nManage and mentor our End User Support Specialist, setting clear priorities and supporting their growth.\n\nOwn the day-to-day coordination of support tickets from creation to resolution, and act as the escalation point for complex or high-stakes issues, bringing enough technical depth to help identify root causes and permanent fixes.\n\nGet hands-on with end user support yourself, troubleshooting issues directly and role-modelling a strong service and support orientation for the team. This will be a significant part of your day-to-day.\n\nBuild a high-performance, data-oriented culture within IT support.\n\nAI & automation\nSupport the adoption of AI and automation across IT support workflows, from ticket triage to recurring processes, so the team works efficiently and spends less time on repetitive tasks.\n\nProactively identify new tools and approaches to deliver more efficient, cost-effective IT support as the business evolves.\n\nApply automation to your own processes and reporting where it makes sense.\n\nIT procurement & vendor management\nOwn IT procurement from vendor selection to ongoing relationship management.\n\nHandle individual laptop and hardware purchases for new hires in hard-to-reach or logistically complex countries, drawing on real expertise in sourcing and international delivery to make sure equipment arrives reliably and on time. This is a regular, recurring part of the role given how distributed our team is.\n\nSet up regular monitoring and auditing of vendor and provider performance to ensure quality, reliability, and value for money.\n\nDevelop new procurement approaches suited to a remote-first company sourcing hardware and services across many countries, including markets where procurement is traditionally difficult.\n\nSystems & operations\nManage and monitor the reliable delivery and performance of core IT systems against agreed BAU standards.\n\nEnsure seamless IT onboarding and offboarding across our global team.\n\nCommunicate incidents and resolution plans clearly with third-party vendors and service providers.\n\nCollaborate with SRE, Security, and Workplace teams to support IT security, compliance, and reliability.\n\nYour skills\n5+ years of experience in IT support or IT operations, including experience managing or mentoring a team.\n\nComfortable using AI tools to automate workflows and improve support processes, and genuinely curious about applying this further.\n\nExperience with user access management in a fast-moving, multi-SaaS environment.\n\nExperience with MDM and EDR products.\n\nStrong understanding of LAN and WLAN logical and physical infrastructures, from structured cabling to network device management, which includes access layer switches, firewalls, and access points. Experience with different network vendors is a plus.\n\nYou have knowledge of Linux (desktop and server) and Mac operating systems to be comfortable and sure when supporting end users.\n\nFamiliarity with on premise server hardware and operations, from minimal to moderate complexity.\n\nConfident on the command line interface - both in Linux and Mac environments. Scripting skills or automation experiences is a plus.\n\nUnderstanding of how software development teams work and the tools they typically rely on.\n\nA solutions-oriented mindset, system-thinking abilities, comfortable working cross-functionally to get things done.\n\nFinancial discipline: you know exactly where every euro goes.\n\nPassion and good knowledge of common Open Source Software products\n\nEnglish proficiency at C1 level or native speaker.\n\nAbout working with us\nCompetitive remuneration packages based on iterative market research, including tokens (where legally possible)\n\n“Future of work” environment that’s remote-first and self-initiating with flexible hours\n\nTeam mates that are genuinely excited about their impact and projects\n\nAccess to the brightest minds in this space to learn about Web3 and develop your skills and knowledge while on the job\n\nBecoming part of the wider ecosystem (career and networking opportunities)\n\nTeam and company-wide retreats\n\nWork laptop\n\nJoining Parity means joining team mates who are genuinely excited about the impact their projects are having, and the opportunity to grow alongside some of the brightest minds in the Web3 space! You’ll work remotely and flexibly, while still getting to meet your team mates throughout the year at team and company-wide retreats.\nUpon receiving an offer, all candidates undergo a background check through Zinc, our trusted third-party provider. Team members will be taken on as a contractor via our UK entity. View our Applicant Notice to see how we use your data.\nParity is an Equal Opportunity Employer. We welcome diversity in our global team and care about everyone in our collective feeling included and welcome\nIs this position not quite your match? Browse our other open roles.","description_format":"text","description_chars":6717,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Business Development","Smart Contracts & Security","Web3 & dApps"],"lifecycle":[{"event":"open","at":"2026-09-19T00:22:26Z"},{"event":"close","at":"2026-10-07T15:36:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-10T06:21:00+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/parity-technologies-it-support-lead","json_url":"https://alion.io/job/parity-technologies-it-support-lead.json","meta":{"generated_at":"2026-10-11T01:10:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1703,"day_limit":5000,"remaining_today":3297,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1293},"rest":"https://alion.io/mcp/rest/get_company?id=1293"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparity-technologies-it-support-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparity-technologies-it-support-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparity-technologies-it-support-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parity-technologies-it-support-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparity-technologies-it-support-lead"}]}