{"id":2068238,"url":"https://alion.io/job/park-place-technologies-field-service-engineer-3","title":"Field Service Engineer","company":{"id":2106474,"name":"Park Place Technologies","domain":"parkplacetechnologies.com","url":"https://alion.io/company/parkplacetechnologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":["SG"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":28000,"max_usd":58000,"period":"year","method":"role_seniority_country_cell","sample_n":66},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-08T04:44:06Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-19T13:26:27Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Field Service Engineer\nThe Field Service Engineer (FSE) is responsible for providing onsite system diagnostic and analytical support to customers within a geographic territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement(SLA) with Park Place Technologies. Specifically, the FSE responds to customers’ systems failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations. An FSE must be available to respond to customer issues 24/7 and service all equipment regardless of product training within the designated service area. They also must have a thorough and broad knowledge of system configuration and equipment compatibility requirements and limitations across various OEM product lines. The FSE has the skillset to review machine logs internal to the device. As an FSE, you must be willing to participate in After Hours Support Team (if assigned) - providing first response to incoming customer service requests after normal business hours - or hours as assigned per customer contract. The customer support center may field and coordinate calls during scheduled and unscheduled hours.\nResponsibilities:\nProvides onsite technical customer support:Ensures timely, professional, and effective response to customer service needs to maintain a high level of customer satisfaction. \nMust be able to be scheduled for work on shifts occurring at any time of day.\nProvides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation to minimize down time and multiple trips\nPerforms service in a cost effective manner.\nDisplays professional attitude and courtesy while on site. \nMaintains effective communication with customer and our customer support center during repair process and any projected delay.\nAnalyzes software and hardware error logs, utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.\nAnalyzes, diagnoses, troubleshoots and repairs hardware, storage area network and systems configuration and compatibility problems.\nUtilizes multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes.\nFollows customer specific repair procedures.\nAssesses current and future customer needs based on usage of the system.\n\nInventory / Parts Management:Determines needed parts and quantities based on contracts in service area.\nReturns bad or excess parts in a timely manner.\nManages accurate inventory count, daily and as required and performs bi-yearly physical count inventory.\n\nAdministrative:Accurately completes and timely returns audit forms, email replies, timesheets and expense reports. \nAttends and participates in regularly scheduled team meetings.\nAccounts for all activities correctly using Field Point time reporting utility.\n\nOther duties as assigned.\nBasic Qualifications:\nMinimum Five (5) years specific experience working with OEM data center hardware\nSuccessful Prior Field experience\nSolid technical aptitude\nUnderstanding of different OEM equipment with the ability to grasp new products/concepts\nAbility to work long and/or unusual hours while maintaining effectiveness (manage being on call 24/7)\nDemonstrated experience providing Customer Service (may be internal to organization) and ability to put the Customer Needs first\nProven ability to work independently, while exhibiting leadership and collaboration, when working with others\nCompTIA A+ and Server + required\nMust possess a valid driver’s license and an appropriate driving record based on the position travel requirements.\nMust be able to assume an on-call status position and respond based on service level agreements within assigned territory.\nMust be able to maintain regular working hours assigned, if site specific assignment. \nMust be able to lift 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. Again, this is an extremely active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday.\nPotential requirement for work at height, including the use of ladders.\nMust be able to pass customer background screenings in addition to Park Place Technologies pre-employment screenings.\nPreferred Qualifications:\nCertification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful\nBachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred\nEducation:\nHigh School Degree required\nTravel:\nMust be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car).","description_format":"text","description_chars":4866,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Technology","Servers & Data Center Hardware"],"lifecycle":[{"event":"open","at":"2026-10-08T05:03:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.952,"p_room":0.9,"age_days":11,"expected_fill_days":18,"reasons":["conf:0","wave","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/park-place-technologies-field-service-engineer-3","json_url":"https://alion.io/job/park-place-technologies-field-service-engineer-3.json","meta":{"generated_at":"2026-10-19T14:25:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2106474},"rest":"https://alion.io/mcp/rest/get_company?id=2106474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpark-place-technologies-field-service-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpark-place-technologies-field-service-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpark-place-technologies-field-service-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/park-place-technologies-field-service-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpark-place-technologies-field-service-engineer-3"}]}