{"id":2376026,"url":"https://alion.io/job/park-place-technologies-field-service-engineer-8","title":"Field Service Engineer","company":{"id":2106474,"name":"Park Place Technologies","domain":"parkplacetechnologies.com","url":"https://alion.io/company/parkplacetechnologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":91000,"period":"year","method":"role_country_seniority_unknown","sample_n":17090},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-12T13:54:25Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-19T09:25:00Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Field Service Engineer\nAre you someone who thrives on helping others? Enjoys solving challenging technical problems? Is passionate about working hands-on with computer or data center hardware? Then you may be interested in the Field Service Engineer (FSE) position that we have available.\nIt's an opportunity to join a team that meets the 24/7 data center maintenance needs of local customers with a focus on delivering exceptional service with each interaction. You will provide onsite system diagnostic and analysis support to customers within a geographical territory, or assigned to a specific account, supporting the customer per the terms of the Service Level Agreement (SLA) with Park Place Technologies. Specifically, it will be responding to customers' system failures by way of computer hardware service, testing, diagnostic analysis, and systems analysis of hardware, storage area networks, and system configurations.\nThis role requires driving to different customer sites within a 120-mile radius for assigned service calls. You will use your own vehicle and be reimbursed for travel expenses. You will work Monday-Friday, 8am-5pm and also must be willing to participate in after-hours, on-call rotation responding to customer issues and servicing all equipment regardless of product training within the designated service area.\nWhat you'll be doing:\nCustomer Support\nEnsure timely, professional and effective response to customer service needs to maintain a high level of customer satisfaction\nProvide effective problem analysis and identification remotely before arrival at customer site; determine needed parts and documentation to minimize down time and multiple trips\nPerform service in a cost-effective manner, displaying professional attitude and courtesy while on site\nMaintain effective communication with customer and our customer support center during repair process and any projected delay\nAnalyze software and hardware error logs, utilizing diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair\nAnalyze, diagnose, troubleshoot and repair data center hardware (including mid- to high-end servers and storage devices) as well as storage area network and systems configuration and compatibility problems\nUtilize multiple tools for remote system connection to perform remote diagnosis, repair or configuration changes\nFollow customer specific repair procedures; assess current and future customer needs based on usage of the system\nInventory/Parts Management\nDetermine needed parts and quantities based on contracts in service area\nReturn bad or excess parts in a timely manner\nManage accurate inventory count (daily and as required) and perform bi-yearly physical count inventory \nAdministrative\n Accurately complete and timely return audit forms, email replies, timesheets and expense reports\nAttend and participate in regularly scheduled team meetings\nAccount for all activities correctly using Field Point time reporting utility\nWhat we're looking for:\nExperience working with OEM data center hardware with ability to grasp new products/concepts\nSuccessful prior field experience\nStrong troubleshooting skills; CompTia A+ and Server + preferred\nAvailability for after hours, on-call rotation to support customer needs\nMust possess a valid driver’s license and an appropriate driving record based on the position travel requirements\nAbility to lift up to 50 pounds, stand and walk for extended periods of time, pull, lift, squat, reach, bend, and stoop to equipment, parts, and supplies. This is an active position that requires walking, standing, squatting, bending, and driving for over 50% of the workday. Potential requirement for work at height, including the use of ladders\nMust be able to pass customer background screenings in addition to Park Place Technologies pre-employment screening\nBonus Points:\nCertification and other OEM computer hardware certifications from major vendors such as Dell, IBM, HP, etc. are helpful\nBachelor's degree in related field (i.e. Computer Science, Engineering) or equivalent experience preferred\nEducation:\nHigh School Degree required\nTravel:\nMust be able to travel to client sites up to 75% of the time within a predetermined territory radius (up to 4+ hours/one way by car)","description_format":"text","description_chars":4296,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Servers & Data Center Hardware","Maintenance, Repair & Operations (MRO)"],"lifecycle":[{"event":"open","at":"2026-10-12T18:35:34Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":87,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.924,"p_room":0.945,"age_days":6,"expected_fill_days":18,"reasons":["conf:0","wave","velocity","win:mid"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/park-place-technologies-field-service-engineer-8","json_url":"https://alion.io/job/park-place-technologies-field-service-engineer-8.json","meta":{"generated_at":"2026-10-19T11:19:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8005,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2106474},"rest":"https://alion.io/mcp/rest/get_company?id=2106474"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpark-place-technologies-field-service-engineer-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpark-place-technologies-field-service-engineer-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpark-place-technologies-field-service-engineer-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/park-place-technologies-field-service-engineer-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpark-place-technologies-field-service-engineer-8"}]}