{"id":2094170,"url":"https://alion.io/job/park-place-technologies-sr-technical-support-engineer-level-3","title":"Sr. Technical Support Engineer - Level 3","company":{"id":2106474,"name":"Park Place Technologies","domain":"parkplacetechnologies.com","url":"https://alion.io/company/parkplacetechnologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":80,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United 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high quality Technical Support.\nResponsibilities:\nProvide advanced support services including software deployments, specialized configurations, customizations, and other services as agreed with the customer.\nRun customer workshop sessions.\nWork closely with Sales Account Managers and Solution Architects.\nMentor and guide others in resolving complex software operational issues.\nAdvise customers how to configure and use Park Place Technologies’ software products to satisfy their operational needs.\nTrouble-shoot and identify the cause of customer software product problems.\nResolve customer problems, ensuring workarounds and software patches are made available in accordance with agreed service levels.\nEnsure all customer problems and queries are logged in Park Place Technologies’ Helpdesk system, escalated where appropriate and tracked through to completion.\nWork closely with Software Development Teams on the resolution of customer problems.\nEngage with Sales and Pre-Sales Teams to facilitate successful Proof of Concept trials.\nDevelop and maintain a full and current awareness of Park Place Technologies’ software products.\nMaintain an awareness of IT technologies relevant to the operation of Park Place Technologies' software products and services.\nOther duties as assigned.\nAddendum A - Entuity Software\nAdditional Responsibilities:\nAdvise customers how to integrate Entuity software with corporate user authentication systems (e.g., Active Directory, LDAP, SAML, SSO).\nAdvise customers how to customize Entuity software dashboards, reports, and exports.\nDevelop and supply to customers customized rules and scripts using Groovy scripting language to change how Entuity Software processes alerts and forwards them to third-party software products.\nDevelop and supply to customers customized configurations using Stormworks Statement language to change how Entuity Software collects and processes data.\nIssue customer licenses as required. \nCreate and issue Device support software configurations and overrides to customers as required.\nBasic Qualifications:\nBachelor’s degree required in a Computer Networking or Software related discipline.\nA minimum of 5-7 years’ experience of MS Windows, Red Hat Linux and VMware.\n3-5 years’ Technical Support Engineer experience.\nKnowledge of network technologies and device types (routers, switches, load balancers, etc.).\nAdvanced understanding of IT technologies relevant to the operation of Entuity products and services.\nExceptional interpersonal, verbal and written communication skills.\nProven ability to work in a professional manner to resolve customers’ technical issues. \nPreferred Qualifications:\nNetwork device vendor certifications (CCNA, JNCIA).\nExperience of operating and/or supporting Infrastructure Monitoring 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