{"id":1655241,"url":"https://alion.io/job/park-place-technologies-technical-support-engineer-level-4","title":"Technical Support Engineer - Level 4","company":{"id":2106474,"name":"Park Place Technologies","domain":"parkplacetechnologies.com","url":"https://alion.io/company/parkplacetechnologies","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":74000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":70},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-07-02T15:53:46Z","employer_posted_date":"2026-07-02","last_verified_at":"2026-10-06T20:52:57Z","board_verified":true,"closed_at":null,"days_open":96,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Sr. Technical Support Engineer- L4 (IBM i)\nResponsible for the implementation of customer projects for systems based on IBM i Power platforms. Ensuring that customer requirements are fully understood and implemented in accordance with the timescales defined by both the customer and the cloud provisioning team’s ROIs.\nCollaborating with SMEs from other technologies within the cloud provisioning team to provide accurate and comprehensible updates to the Project Managers and other stakeholders. Working with the Service Delivery Managers (SDMs) and the support teams to ensure the customer projects are accepted into service promptly. Providing accurate and complete information for the IBM i services provided to allow a smooth transition into productionlive.\nCore Responsbilities\nOwn project-related tasks and work with team members and customers to implement solutions for the IBM i platform.\nDeliver projects in line with customer requirements, project timelines, and deadlines set by Client Onboarding Specialists, including working outside normal business hours when required.\nPerform physical onsite installations of IBM Power servers; travel will be required.\nComplete IBM i system migrations using methods including tape, VTL, software replication, and storage replication.\nSupport Client Onboarding Specialists by providing timely project updates and translating technical information into clear language for stakeholders.\nWork collaboratively with colleagues to streamline implementation solutions and document them for Acceptance into Service for the IBM i platform.\nProvide SME-level input to Technical Pre-Sales on prospective solutions being designed/scoped.\nLiaise with the Infrastructure team to ensure capacity requirements are communicated in a timely manner.\nDeliver efficient and effective support to internal and external customers, including resolving issues escalated beyond lower-tier support and attending customer sites as required.\nAct as senior advisor for customer escalations, and technical planning discussions.\nSupport presales and solution discussions requiring IBM i technical\nBasic Qualifications\n7-10+ years of experience in a technical support engineering role\nIBM Power Hardware infrastructure expert (physical IBM power installations) Physical racking and stacking\nIBM i O/S technical troubleshooting skills (from V5R4- V7R6)\nlogical replication software\nSAN replication/Switch configuration\nVIOS installation & Configuration\nPowerHA tool kit including FSFC and FSR\nVTL backup technologies.\nHMC, FSP, system firmware, OS & PTF upgrades\nLPAR builds & restoration tasks from physical/virtual media\nProficiency in MS Office applications.\nStrong organizational, administrative, and problem-solving skills.\nAbility to assist/train staff and produce technical documents.\nEffective communication, customer-facing, and presentation skills.\nInitiative, flexibility, adaptability, and ability to work under pressure.\nAbility to work out of normal business hours when required\nStrong troubleshooting, root cause analysis, operational governance, major incident, and service management capability.\nExperience leading technical support teams within ITIL aligned operational environments.\nPreferred Qualifications\nPerformance analysis\nSQL Knowledge.\nIBMi Security 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