{"id":1421380,"url":"https://alion.io/job/parkview-client-engagement-analyst-field-support-technician","title":"Client Engagement Analyst - Field Support Technician","company":{"id":1852116,"name":"Parkview Health","domain":"parkview.com","url":"https://alion.io/company/parkview-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Wayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":65000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T13:04:13Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-11-01T10:34:15Z","board_verified":true,"closed_at":null,"days_open":37,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":37},"description":"Job Summary: With some supervision, this role is responsible for engaging with the clients of Parkview Health by answering calls and through other methods in order to gather information necessary to troubleshoot and resolve hardware, software, and training issues and ensure end user productivity. Demonstrates consistent basic problem-solving and analysis skills for issue resolution and implements corrective measures. Enters and follows up with clients on incidents using appropriate tools and processes. Assists with client questions and researching technology problems. Provides service excellence to clients by adhering to quality measures, service level agreements, and expectations. Interfaces with Client Engagement team members, IS staff, and all levels of Parkview co-workers to ensure proper escalation during outages or periods of degraded performance. Responsible to ensure that time entry and help tickets are updated on a regular basis and that the client is kept informed during the process of issue resolution. Shares knowledge with co- workers and the client base. Constantly and consistently utilizes critical thinking and analytical abilities in seeking and resolving issues.\nEducation: Minimum requirement of an Associate's degree in Information Technology, healthcare or other related field.\nLicense & Cert: Must have a valid driver's license.\nExperience: Minimum of 2 years experience in Information Technology, healthcare, or other related field. Experience in a call center, help desk, field support, or training role strongly desired. Experience in troubleshooting applications, hardware, software, and answering user questions.\nOther Qualifications: Knowledge working in a healthcare environment a plus. Basic knowledge and understanding of the Electronic Medical Record application is preferred (if service delivery vertical dictates). Must have outstanding verbal and written communication skills. Passion and dedication for service excellence and helping others is required. A strong desire to learn and instruct others is required. Must demonstrate skill and/or experience in problem solving and root-cause analysis of issues.","description_format":"text","description_chars":2158,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Hospitals & Health Systems","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-10-12T05:18:34Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.287,"p_room":0.35,"age_days":36,"expected_fill_days":8,"reasons":["conf:6","win:tail","comp:junior"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/parkview-client-engagement-analyst-field-support-technician","json_url":"https://alion.io/job/parkview-client-engagement-analyst-field-support-technician.json","meta":{"generated_at":"2026-11-01T17:34:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1852116},"rest":"https://alion.io/mcp/rest/get_company?id=1852116"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparkview-client-engagement-analyst-field-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparkview-client-engagement-analyst-field-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparkview-client-engagement-analyst-field-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parkview-client-engagement-analyst-field-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparkview-client-engagement-analyst-field-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1421380}},{"tool":"search_jobs","arguments":{"company":"parkview.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1421380},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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