{"id":981871,"url":"https://alion.io/job/parloa-sr-partner-agent-architect-uk","title":"Sr Partner Agent Architect (UK)","company":{"id":3345,"name":"Parloa","domain":"parloa.com","url":"https://alion.io/company/parloa","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":43,"ghost_share":0.186,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":68,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":88000,"max_usd":181000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Embeddings","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Postman","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Rest API","optional":false},{"name":"Apex","optional":true},{"name":"CI/CD","optional":true},{"name":"Function Calling","optional":true},{"name":"GDPR","optional":true},{"name":"Git","optional":true},{"name":"ISO 27001","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"MuleSoft","optional":true},{"name":"Node JS","optional":true},{"name":"Tool Use","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-09-16T18:47:04Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-09-24T22:35:40Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"About Parloa\nParloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.\nAbout the role:\nAs aSr Partner Agent Architect at Parloa, you will operate at the intersection of enterprise solution architecture, conversational AI, and partner enablement, helping strategic partners and enterprise customers design, implement, and scale AI-driven customer experiences. This is a highly consultative, customer-facing role where you will guide partners and clients through solution discovery, end-to-end solution architecture, enterprise integration design, conversational architecture, and implementation strategy for enterprise AI Agents. You will design how Parloa’s platform integrates into complex enterprise environments, solve multi-system integration challenges, and apply systems thinking to build reliable, scalable AI solutions. While you bring strong technical depth and can build when needed, your primary focus will be helping partners shape the right technical solutions, architect scalable integrations, prioritize effectively, and successfully operationalize Parloa’s platform within complex enterprise environments. You will also help shape the conversational experience layer by translating customer requirements into AI Agent behavior through prompt engineering, LLM concepts, and conversational design. Prior conversational design experience is valuable but can be further developed on the job. You will work closely with strategic partners, enterprise customers, Partner Success Managers, Technical Program Managers, Forward Deployed Engineers, Solution Engineers, and the broader Agent Architect organization to drive successful AI deployments and long-term customer value.\nThis is your opportunity to shape how enterprise organizations and global partners adopt agentic AI at scale while acting as a trusted advisor across both business and technical stakeholders.\nAreas of ownership:\nScope and design end-to-end AI Agent deployments across complex enterprise environments.\nDefine how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.\nApply systems thinking to solve complex multi-system data flows, dependencies, and integration challenges.\nGuide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.\nBuild, configure, test, or troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman.\nCollaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.\nLead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.\nTranslate customer workflows and business requirements into structured conversational components and reliable AI Agent behavior.\nApply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.\nSupport prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.\nApply structured testing to validate architecture, integration reliability, agent quality, and real-world behavior.\nReview partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.\nIdentify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams.\nDocument reusable architecture patterns, implementation guidance, technical standards, and best practices.\nWhat Success Looks Like\nPartners and customers trust you as a strategic and technical advisor.\nPartner-led deployments launch with scalable architectures, reliable integrations, and strong AI Agent performance.\nPartners become increasingly self-sufficient while maintaining high delivery quality and alignment with Parloa standards.\nTechnical risks, integration gaps, and implementation blockers are identified and resolved early.\nReusable technical guidance and architecture patterns improve delivery quality across the partner ecosystem.\nWho you are:\n4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.\nExperience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.\nStrong systems thinking and experience solving complex problems across multiple systems and data sources.\nExperience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.\nProficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.\nExperience reading API documentation, defining field mappings, and troubleshooting integration behavior.\nAbility to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.\nComfort working hands-on with integrations, configuration, testing, and troubleshooting.\nStrong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.\nAbility to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.\nStrong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.\nExcellent communication and consultative problem-solving skills across technical and non-technical audiences.\nEntrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.\nExcellent written and spoken English is required \nNice to have:\nExperience enabling systems integrators or technical delivery partners.\nExposure to contact center, telephony, or enterprise CX technologies.\nExperience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite.\nFamiliarity with embeddings, tool calling, retrieval, or agent orchestration.\nExperience with SSML, lexicons, regex, or voice configuration.\nExposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.\nExperience supporting enterprise go-lives and production troubleshooting.\nOur Recruiting Process:\nTalent Acquisition → Hiring Manager → Technical & Expert Interview(s) → Bar Raiser\n\nParloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.\nParloa is an e-verify employer in the USA. Please click here to learn more.\n* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.","description_format":"text","description_chars":7452,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-16T21:28:13Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":68,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/parloa-sr-partner-agent-architect-uk","json_url":"https://alion.io/job/parloa-sr-partner-agent-architect-uk.json","meta":{"generated_at":"2026-09-25T00:01:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":39,"day_limit":5000,"remaining_today":4961,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}