{"id":2174339,"url":"https://alion.io/job/parloa-staff-software-engineer","title":"Staff Software Engineer","company":{"id":3345,"name":"Parloa","domain":"parloa.com","url":"https://alion.io/company/parloa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":48,"ghost_share":0.292,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":118000,"max_usd":214000,"period":"year","method":"role_seniority_country_cell","sample_n":16},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"Apache Kafka","optional":true},{"name":"Azure","optional":true},{"name":"FastAPI","optional":true},{"name":"JavaScript","optional":true},{"name":"Kubernetes","optional":true},{"name":"NATS","optional":true},{"name":"Node JS","optional":true},{"name":"Python","optional":true},{"name":"React.js","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-04-15T12:12:45Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T15:59:08Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":178},"description":"About Parloa\nParloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.\nAbout the role:\nJoin us in reimagining customer experience with Agentic AI. As a Staff, you will play a critical role in shaping Parloa’s engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond.\nAreas of ownership:\nDeliver business value by writing code every day.\nDefine and drive technical strategy across multiple teams and org-wide initiatives.\nLead team architecture and ensure solutions scale globally for enterprise adoption.\nBalance short-term velocity with long-term resilience, making smart trade-offs on complexity, cost, and scalability.\nRemain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems.\nServe as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands.\nSet cultural standards for fearless iteration, bias for action, and pragmatic perfectionism -design for tomorrow, build for today.\nOUR TECH STACK:\nTypeScript, Node.js, React, Python, FastAPI, Kubernetes, MongoDB, Azure, Kafka, NATS \nWho you are:\nA seasoned technical leader (typically 10-12+ years) with a track record of org-level or industry-level impact.\nDeeply experienced in enterprise-scale systems and multi-team architecture leadership.\nEqually comfortable flying high (strategic vision) and diving deep (technical details).\nThrives in ambiguous, high-stakes environments with a strong sense of urgency.\nEmbodies Parloa’s ambition: to build Europe’s leading engineering culture and a world-class AI platform.\nMotivated by making the impossible possible and building something iconic.\nOur engineering values:\nAt Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you:\nEarn Trust - act with transparency and reliability.\nObsess Over Customers - always start with the customer problem.\nThink Big - set bold goals and pursue them fearlessly.\nHave Integrity - do the right thing, especially when it’s hard.\nDisagree & Commit - debate with candor, align fast, and deliver.\nOwn It - take full responsibility for outcomes, not just tasks.\nDive Deep - master the details without losing sight of the big picture.\nBias for Action - move fast, decide quickly, iterate fearlessly.\nDeliver Value - measure success by customer and business impact.\nInsist on the Highest Standards - raise the bar continuously.\nGo the Extra Mile - make the impossible possible.\nHire & Elevate the Best - raise the bar with every hire.\nOur recruiting process:\nRecruiter Call → Technical Peer Interview → 360° Tech Interview Loop → Bar Raiser\nWhy Parloa?\nWe’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale-and want your work to matter in real, everyday moments-this is where you do it.\nAt Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.\nWe’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.\nBacked by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.\n\nParloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.\nParloa is an e-verify employer in the USA. Please click here to learn more.\n* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.","description_format":"text","description_chars":5291,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-10-09T13:31:06Z"}],"visa":[],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.818,"p_room":0.28,"age_days":177,"expected_fill_days":62,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/parloa-staff-software-engineer","json_url":"https://alion.io/job/parloa-staff-software-engineer.json","meta":{"generated_at":"2026-10-11T18:50:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3345},"rest":"https://alion.io/mcp/rest/get_company?id=3345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparloa-staff-software-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparloa-staff-software-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparloa-staff-software-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parloa-staff-software-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparloa-staff-software-engineer"}]}