{"id":84924,"url":"https://alion.io/job/parloa-technical-program-manager","title":"Technical Program Manager","company":{"id":3345,"name":"Parloa","domain":"parloa.com","url":"https://alion.io/company/parloa","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":49,"ghost_share":0.265,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":150000,"max":170000,"currency":"USD","period":"year","gross":null,"usd_annual":170000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Waterfall","optional":false},{"name":"GDPR","optional":true},{"name":"ISO 27001","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-05-28T16:42:31Z","employer_posted_date":"2026-09-12","last_verified_at":"2026-10-16T19:02:18Z","board_verified":true,"closed_at":null,"days_open":141,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":140},"description":"About Parloa\nParloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges.\nIt is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.\nAbout the Role\nAs a Technical Program Manager at Parloa, you will lead the end-to-end delivery of enterprise Agentic AI deployments, owning execution across complex customer implementations from kickoff through go-live and hypercare. You will act as the central delivery owner across customers, internal delivery teams, and external partners, ensuring enterprise programs are delivered successfully, on time, and at scale.\nThis is a highly cross-functional, customer-facing role where you will combine structured program leadership with technical delivery coordination, partnering closely with Forward Deployed Engineers, Agent Architects, Product, Sales, Solution Engineering, and partner organizations to drive successful enterprise AI transformations.\nYou will also play a key role in helping scale Parloa’s delivery organization by driving operational rigor, and improving governance processes..\nAreas of Ownership\nEnterprise Delivery Leadership\nOwn end-to-end delivery across scope, timeline, budget, quality, risks, and dependencies for enterprise AI deployments\nLead implementations from SOW kickoff through design, integration, UAT, production go-live, and hypercare\nDrive execution across cross-functional delivery pods consisting of Forward Deployed Engineers, Agent Architects, and partner teams\nMaintain project governance across project plans, RAID logs, milestone tracking, risk management, change requests, and escalation handling\nProactively identify delivery risks, resource constraints, and implementation blockers while driving alignment across stakeholders\nCustomer & Stakeholder Management\nServe as the primary delivery contact for enterprise customer stakeholders, including executive sponsors and technical leaders\nTranslate business objectives into structured implementation plans with clear ownership, milestones, and success criteria\nLead governance meetings, executive updates, steering committees, UAT reviews, and go-live readiness discussions\nManage customer escalations and maintain delivery momentum across complex, high-visibility programs\nPartner closely with Engagement Management post-go-live to support long-term adoption and expansion opportunities\nTechnical & Cross-Functional Coordination\nCoordinate technical delivery across integrations, infrastructure, environments, testing, and deployment readiness\nPartner closely with Product, Sales, Solution Engineering, Support, and Deployment Strategists to ensure smooth customer execution\nSupport pre-sales activities including delivery scoping, resource estimation, SOW reviews, and implementation risk assessment\nManage co-delivery execution with SIs, GSIs, BPOs, and external implementation partners\nEnsure technical and operational dependencies are aligned across all delivery workstreams\nDelivery Excellence & Operational Rigor\nApply Agile, Waterfall, or Hybrid methodologies based on customer needs and implementation complexity\nDrive consistency across delivery governance, implementation standards, documentation, runbooks, and operational processes\nEnsure compliance, security, and data governance requirements are incorporated into delivery planning\nMentor junior TPMs and help establish scalable delivery best practices across the broader organization\nWhat Success Looks Like\nEnterprise Agentic AI deployments launch successfully, on time, and with strong customer outcomes\nCustomers, partners, and internal teams trust you to drive clarity, accountability, and execution across complex enterprise programs\nRisks, dependencies, escalations, and delivery challenges are proactively managed before impacting implementation success\nDelivery processes, governance frameworks, and TPM best practices scale effectively as Parloa continues to grow\nWho You Are\n3+ years of experience in technical program management, enterprise software delivery, consulting, professional services, or customer implementations\nProven experience leading complex enterprise deployments involving integrations, multiple stakeholders, and cross-functional delivery teams\nStrong technical credibility and comfort discussing integrations, APIs, infrastructure dependencies, and implementation trade-offs\nExperience managing enterprise programs across Agile, Waterfall, and Hybrid delivery methodologies\nStrong stakeholder management and executive communication skills with the ability to influence alignment across technical and business teams\nHighly organized, execution-oriented, and comfortable operating in fast-paced, ambiguous environments\nStrong ownership mindset with the ability to proactively drive issues to resolution and maintain delivery momentum\nNice to Have\nExperience with conversational AI, LLMs, or enterprise AI deployments\nExposure to CCaaS platforms, APIs, or enterprise integrations such as Genesys, Five9, NICE, or Avaya\nExperience supporting pre-sales scoping, SOW development, resource estimation, or delivery planning\nPMP, Scrum Master, Agile, or related certifications\nExperience working with SIs, GSIs, BPOs, or multi-region enterprise delivery programs\nPassion for AI tooling, operational excellence, and delivery process optimization\nOur recruiting process:\nTalent Acquisition → Hiring Manager → Technical Case Study & Stakeholder Interview(s) → Bar Raiser\nWhy Parloa?\nWe’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.\nAt Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.\nWe’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.\nBacked by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.\nCompensation for this role is structured as On-Target Earnings (OTE), consisting of a base salary and performance-based variable component, in addition to an equity package.\nSalary Range\n$150,000—$170,000 USD\n\nParloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.\nParloa is an e-verify employer in the USA. Please click here to learn more.\n* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.","description_format":"text","description_chars":8023,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Speech & Audio AI","AI Agents","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-05-28T16:42:31Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 5","filings_12m":5,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.665,"p_room":0.28,"age_days":140,"expected_fill_days":62,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":170000,"is_top_pay":true},"html_url":"https://alion.io/job/parloa-technical-program-manager","json_url":"https://alion.io/job/parloa-technical-program-manager.json","meta":{"generated_at":"2026-10-16T21:39:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2746,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3345},"rest":"https://alion.io/mcp/rest/get_company?id=3345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparloa-technical-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparloa-technical-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparloa-technical-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parloa-technical-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparloa-technical-program-manager"}]}