{"id":1730997,"url":"https://alion.io/job/particle-measuring-systems-it-infrastructure-operations-manager","title":"IT Infrastructure & Operations Manager","company":{"id":2310940,"name":"Particle Measuring Systems","domain":"pmeasuring.de","url":"https://alion.io/company/pmeasuring","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Niwot, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":160000,"currency":"USD","period":"year","gross":null,"usd_annual":160000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ISO 27001","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-12T19:11:51Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Do you want to be part of a business that genuinely values entrepreneurialism, innovation and individual accountability? We focus on our customers and are proud of the difference our technology makes. We partner with some of the biggest manufacturing companies in the world and our technical innovations are used to enhance well-known brands across multiple industries.\nTitle IT Infrastructure & Operations Manager\nDepartment Information Technology\nLocation Niwot/Hybrid\nReports To Vice President, IT\nAbout Us\nEstablished in 1972, Particle Measuring Systems is a global leader for micro-contamination monitoring equipment improving the performance of clean manufactures in the semiconductor and pharmaceutical industries. We’re a growing technology company in Niwot, Colorado, the heart of the Rocky Mountains. We offer an exceptional and rewarding work environment in a great place to live. Our employees enjoy challenging projects in the development and manufacture of light scattering particle counters and diverse technologies and applications.\nThe Role\nParticle Measuring Systems has recently transitioned ownership of infrastructure, network, security operations, and end-user support from an outsourced managed service model to an internally led IT organization. We are now building a stronger internal Infrastructure and Operations function to support the continued growth of our global organization, improve service quality, increase accountability, and provide more proactive, business-aligned technology support.\nTo support our IT strategic plans, we are recruiting for an experienced IT Infrastructure & Operations Manager to lead a department of IT professionals. This is a hands-on leadership role requiring both technical depth and operational discipline, with responsibility for building a reliable, secure, service-oriented infrastructure and operations function.\nJob Responsibilities\nLeadership\nLead the newly insourced Infrastructure and Operations team, setting direction, building internal capabilities, developing talent, and establishing a culture of ownership, accountability, service excellence, and continuous improvement.\n\nPartner with IT leadership and business stakeholders to align infrastructure priorities with business growth, operational resilience, Cybersecurity, compliance, and global support needs.\n\nAnalyze the current technical environment and develop a practical infrastructure roadmap that improves reliability, scalability, security, user experience, and cost effectiveness across PMS’s global operations.\n\nProvide regular updates, reports, and presentations on infrastructure priorities, operational performance, risks, and improvement plans.\n\nDevelop measurable team objectives and operational KPIs, including service levels, incident response, problem resolution, change success, asset lifecycle, customer satisfaction, and continuous improvement outcomes.\n\nGlobal Network Management:\nOwn the design, implementation, lifecycle management, and operational performance of the global network, server, storage, endpoint, cloud, telecom, and collaboration infrastructure.\n\nEnsure the network's security, reliability, and scalability to support the company's growth.\n\nEstablish proactive monitoring, alerting, capacity planning, patching, backup, disaster recovery, and lifecycle management practices to reduce business disruption and improve operational resilience.\n\nCyber Resilience\nSupport our cybersecurity program to protect the company's assets and data.\n\nOversee cybersecurity policies, procedures, and controls.\n\nStay informed about the evolving threat landscape and implement proactive measures to mitigate risks.\n\nWork closely with Spectris Cybersecurity team to ensure alignment.\n\nLead operational practices for backup/recovery, disaster recovery testing, vulnerability remediation, patch governance, audit support, and infrastructure risk management.\n\nOperational Excellence and Proactive Support\nMove the organization from reactive ticket handling to proactive service management through monitoring, root cause analysis, automation, standard work, and recurring service reviews.\n\nBuild and maintain runbooks, knowledge articles, support procedures, asset inventories, and operational documentation to improve consistency, resilience, and knowledge transfer.\n\nLead incident, problem, request, change, and escalation management processes to ensure timely resolution, effective communication, and sustainable corrective actions.\n\nService Management\nOwn the delivery and continuous improvement of infrastructure, service desk, endpoint, and operational support services, ensuring high levels of availability, performance, responsiveness, and customer satisfaction.\n\nDevelop and implement service management best practices, processes, and KPIs.\n\nCollaborate with cross-functional teams to anticipate business needs, improve the employee technology experience, and ensure IT services are easy to access, consistently delivered, and aligned to business priorities.\n\nGovernance and Compliance\nLead compliance initiatives, audits, and assessments, making sure the organization meets all required digital standards.\n\nEnsuring data is handled, transferred, or processed according to legal and company guidelines.\n\nManage and enforce IT policies and procedures.\n\nTechnology Evaluation and Adoption:\nStay current on relevant infrastructure, cloud, security, and operations technologies, and recommend practical improvements that support business needs.\n\nRecommend and implement innovative technologies to enhance company productivity and competitiveness.\n\nVendor Management:\nManage strategic vendor, contractor, and technology partner relationships while ensuring PMS maintains internal ownership, technical accountability, and clear service expectations for all infrastructure-related products and services.\n\nContinuously evaluate processes for improvements in efficiency, quality, and safety\n\nThis job description is not intended to be all-inclusive. Responsibilities may evolve over time, and other related duties may be assigned to meet the ongoing needs of the company.\n\nRequired Qualifications\nBachelor’s degree in Computer Science, Information Technology, or a related field\n\n8+ years of progressive IT Infrastructure, operations, service desk, or enterprise technology experience including 3+ years leading technical teams or managing infrastructure/operations services.\n\nExperience with Microsoft 365, Azure, Entra ID/Active Directory, endpoint management, identity/access management, and collaboration platforms.\n\nDemonstrated experience leading or transforming an internal infrastructure, operations, service desk, or end-user support team, including hiring, coaching, performance management, and capability development.\n\nStrong understanding of information security frameworks, standards, and best practices (e.g., ISO 27001, NIST, CIS).\n\nDemonstrated knowledge of financial management and budgeting principles.\n\nKnowledge of ITIL or other IT service management frameworks\n\nExperience establishing operational KPIs, service level expectations, governance routines, and continuous improvement practices for internal IT services.\n\nAbility to design, develop, operate, and manage Network (LAN, WAN), Server/Storage, Security, Telecom, Data Center, Unified Communications, and other Infrastructure technologies.\n\nAbility to coach technical staff, set priorities, manage performance and build role clarity.\n\nExcellent communication skills, with the ability to explain technical concepts to non-technical stakeholders.\n\nBackground supporting distributed/global locations and time zones.\n\nAbility to manage escalation and service expectations across regions.\n\nUnderstanding of business continuity needs in operational/manufacturing settings.\n\nProven ability to lead through change.\n\nAbility to exercise discretion and ensure a high level of confidentiality.\n\nExperience coordinating support across manufacturing, office and remote environments.\n\nPreferred Qualifications\nPreferred certifications include ITIL Foundation, Microsoft Azure or Microsoft 365 certifications, CISSP, CISM, CISA, CCNA/CCNP, Security+, PMP, or equivalent practical experience.\n\nWork Environment & Physical Requirements\nThis role is hybrid, with expectations to be on-site minimum of 3-days per week.\n\nThis role primarily operates in an office/lab/manufacturing environment. Must be able to sit, stand, and use a computer for extended periods of time\n\nOccasional lifting of up to 20 lbs. may be required\n\nReasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this role\n\nCompensation & Benefits\nCompetitive base salary range: $110,000 - $160,000 depending on experience\nOur compensation philosophy: we offer competitive pay based on market data, including local, national, and industry benchmarks. For new hires, offers are generally within the established min- to mid-point of the range for the role, with flexibility to recognize experience, skills, and education. Our approach ensures fair pay internally while remaining competitive externally and allows room for growth.\n\nPerformance bonus eligible\n\nComprehensive benefits package:\nHealth coverage: medical, dental, vision, fsa, onsite clinic (CO employees), life insurance\n\n401(k) retirement plan with company match\n\nVacation, holiday, and leave policies\n\nTuition reimbursement, Employee recognition programs, Employee assistance programs\n\nParticle Measuring Systems is proud to be an Equal Opportunity Employer and are committed to building an inclusive and supportive workplace where everyone can thrive","description_format":"text","description_chars":9639,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Design","Travel Technology","Information Security","Security Compliance"],"lifecycle":[{"event":"open","at":"2026-10-03T00:08:09Z"}],"visa":[],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.711,"p_room":0.55,"age_days":25,"expected_fill_days":17,"reasons":["conf:10","velocity","win:tail"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":160000,"is_top_pay":true},"html_url":"https://alion.io/job/particle-measuring-systems-it-infrastructure-operations-manager","json_url":"https://alion.io/job/particle-measuring-systems-it-infrastructure-operations-manager.json","meta":{"generated_at":"2026-10-13T09:35:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14550,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2310940},"rest":"https://alion.io/mcp/rest/get_company?id=2310940"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparticle-measuring-systems-it-infrastructure-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparticle-measuring-systems-it-infrastructure-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparticle-measuring-systems-it-infrastructure-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/particle-measuring-systems-it-infrastructure-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparticle-measuring-systems-it-infrastructure-operations-manager"}]}