{"id":1233687,"url":"https://alion.io/job/partly-principal-product-manager-us","title":"Principal Product Manager, US","company":{"id":364,"name":"Partly","domain":"partly.com","url":"https://alion.io/company/partly","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":31,"ghost_share":0.194,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":61,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":155000,"max_usd":287000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":919},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Anthropic","optional":false},{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-06-16T07:41:47Z","employer_posted_date":"2026-06-16","last_verified_at":"2026-10-21T19:15:41Z","board_verified":true,"closed_at":null,"days_open":127,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":126},"description":"Note: Partly is headquartered in Austin, TX with offices in London, UK, Christchurch, NZ and Auckland, NZ. Wherever you're based, we'll connect you with your nearest office for onboarding, and fly you to join the full team for our quarterly \"Season Openers\" (we cover travel and accommodation). If you're relocating to join us, we can also assist with relocation costs.\nOur Story\nPartly is building the infrastructure for anyone to repair anything. We believe everything built should be repairable, and we're building frontier AI to put repair knowledge to work, starting with the $2tn automotive market.\nOur model, Interpreter, is the first AI purpose-built to understand repair. Trained on 1M+ car models and 1B+ parts, it reads a repair job the way an estimator does, resolves damage into the exact purchasable part, and shows its reasoning with a confidence score. On real production jobs, an estimator working with Interpreter reaches 98.8% parts-list accuracy, against 92.1% with today's tools. It powers PartlyRepair, used by collision shops, workshops and suppliers to take the admin off the job; PartlyLabs, the agentic infrastructure enterprises use to deploy Interpreter across their own workflows; and a developer API.\nFounded by ex-Rocket Lab engineers, we've raised a $50m Series B led by DST Global (Anthropic, Airbnb, Meta, TikTok, Spotify), with Blackbird Ventures, WNDR, Activant Capital, Icehouse Ventures, Square Peg, Airtree and Ecliptic Venture Capital. Hear it from the team: Why Partly exists and AI at Partly.\nThis role\nInsurers and work providers pay for the repair and set the rules it runs by. This role owns Partly's entire product relationship with them.\nPartly creates value for insurers through three layers, and you own how all three land for this customer. Interpreter, our domain-specific AI foundation model, turns damage and estimate data into an accurate, complete parts picture early in the claim. Rails, our API layer, lets insurers and the systems they already run integrate directly with Partly's job processing infrastructure. And our agentic, highly automated user-level capabilities progressively absorb work that is manual across the industry today. Together these move the metrics an insurer is measured on: total cost of risk, cycle times, customer satisfaction, total loss rate and operational efficiency across the claims organisation.\nYou build for several distinct personas inside the insurer's workflow, each needing a different product on the same foundation: appraisers reviewing parts decisions and authorising spend; claims handlers and adjusters running the file; dispute and escalation teams revisiting jobs long after they close; network managers allocating work; and the parts, procurement and sustainability leads who set policy in the first place. You are the single accountable person for the value insurers get from Partly, and for what that unlocks across the rest of the network.\nThe remit is global, covering New Zealand, the UK and the US, with a strong first focus on the US, where you will be based. Claims structures, parts policy and competitive incumbents differ sharply across the three, so deciding what is genuinely one global product and what has to stay local is yours to call.\nThis is an enterprise product with a consumer-grade bar. You will be in the room before contracts exist, shaping pilots and building the artefacts that prove value, then making sure that same product expands and retains itself once the relationship is live.\nThe core challenge is trust at institutional scale. Automation advances only as fast as an insurer's confidence in it, so owning that trajectory, and the evidence and audit trail that makes each step defensible to a claims director, is the heart of the role.\nYou'll be operating at an inflection point. AI-assisted development is compressing discovery and delivery: the best PMs we know build rapid prototypes themselves, deploy them, read the signal and decide within days. We want someone already working that way, or building toward it.\nWhat you'll own\nThe Insurer Experience, End-to-End. The full product experience for every insurer-side user across all markets: appraisers, claims handlers and adjusters, dispute and escalation teams, network managers, and parts, procurement and sustainability leads. Key metrics: NPS, time-to-value, appraiser time per claim, task completion rate, support contact rate.\n\nInsurer Rules and Compliance. Definition, administration and evolution of per-insurer parts rules, supplier waterfalls, thresholds and evidence requirements, codified in the product rather than administered by hand. Key metrics: rule compliance rate, appraiser approval rate, share of rules codified, time to configure a new insurer, per-job insurer attribution accuracy.\n\nVerification and Audit. Automating the manual claim verification insurer engineers perform today, and extending it into the value band nobody currently checks. Key metrics: share of claims verified without manual review, verification turnaround, engineer hours displaced, value recovered per verified claim.\n\nInsurer Intelligence and Reporting. The portfolio-level view of what an insurer's network actually bought, what was available at the moment of order, and how that performs across sites and over time, including the consent and permission model that makes named reporting legitimate. Key metrics: reporting adoption, availability-versus-uptake coverage, consent coverage, dispute rate and resolution time.\n\nEnterprise Product-Led Growth. The full insurer arc from pre-sales pilot through onboarding, activation, cohort expansion and network-wide mandate, treated as product design and instrumentation problems. Key metrics: pilot-to-contract conversion, time to first mandated cohort, cohort-to-network expansion, insurer seat and site expansion, net revenue retention.\n\nAutomation and the Agentic Experience. The strategy for moving insurers from checking every job to supervising exceptions, including where the human stays in the loop, how delegated authority is earned, and how control is preserved as more runs autonomously. Key metrics: automation rate by workflow stage, share of stages completed via delegation, supervision and intervention rate, override frequency, delegated authority thresholds.\n\nIntegration Experience. How Partly fits into the estimating platforms, claims systems and appraisal platforms insurers already run. A poor integration experience is a poor Partly experience, and it matters more, not less, as agents need clean context across systems. Key metrics: integration reliability, cross-system task completion rate, insurer-reported friction.\n\nWhat you'll do\nOwn your product, end-to-end\nDefine and evolve the product vision, strategy and roadmap for insurer products globally, aligned with company direction and the wider platform.\n\nContinuously assess and improve Product-Market Fit across markets with materially different claims structures, parts policies and competitive incumbents.\n\nDecide deliberately what is global and what is local, and defend that line when a single account pushes on it.\n\nOwn key product, growth and commercial metrics and use them to steer every decision.\n\nAct as the single accountable owner, for successes, failures and everything in between.\n\nStay close to customers\nMaintain direct, regular contact with appraisers, claims handlers and insurer decision-makers. This is a core weekly activity, not an occasional input.\n\nSit with appraisers while they work a queue. Understand what they check, what they cannot see, and what would let them stop checking.\n\nMap the insurer's actual internal process, not the one on the org chart, and design against where the decision and the money really sit.\n\nCombine qualitative insight with quantitative usage and outcome data, and reconcile the two when they disagree.\n\nBe in the room before the contract is\nPartner with Sales on enterprise pipelines: shape the pilot, build the artefacts that convert, and take the hard questions yourself.\n\nDesign pilots that prove a mechanism rather than produce a flattering number, and hold the line on what the evidence actually supports.\n\nTurn what you learn in pre-sales directly into roadmap, and tell Sales plainly when the answer is no.\n\nBuild and ship, not just specify\nPrototype new product iterations yourself using AI-assisted development and LLM-assisted tooling: fast, disposable, real. We call this vibe coding; it is our default mode for product discovery.\n\nTreat the prototype as the hypothesis. Put it in front of a real appraiser before writing the spec.\n\nWork hands-on with data: define metrics, build dashboards, query the warehouse, read the signals directly.\n\nKnow the difference between a causal claim and a selection effect, and design the measurement that separates them.\n\nLead in the human loop\nPartner closely with engineering leads to balance discovery, delivery and technical sustainability.\n\nAlign GTM, Customer Success, operations and support across three regions around one product direction.\n\nCommunicate priorities and reasoning clearly, especially when the answer is no.\n\nRepresent the insurer's reality in every internal decision, as evidence rather than as a summary.\n\nLead in the agent loop\nDesign and instrument feedback loops that let you learn from system behaviour alongside user behaviour.\n\nDefine what working means for agentic and AI-driven features, in terms of evals, edge-case handling and observable outcomes.\n\nOwn the trust trajectory: design how insurers move from checking everything to supervising exceptions, without ever losing the audit trail that makes it defensible.\n\nThink in systems: how does a decision on the insurer side change repairer and supplier behaviour across the whole network?\n\nRaise the bar\nContribute beyond your product boundary: cross-product coherence, shared principles and the overall product craft at Partly.\n\nHelp define what excellent product ownership looks like here as the team grows.\n\nWhat you bring\nNon-negotiables\nGenuine customer obsession, with a demonstrated habit of spending time with users in their actual work context and a track record of that depth driving product direction.\n\n5+ years owning complex, enterprise B2B software products end-to-end, with clear accountability for outcomes rather than delivery. Multi-persona, operational or workflow-heavy domains preferred.\n\nA strong personal track record in pre-sales engagement for enterprise pipelines: shaping pilots, building what converts, and carrying what you learn back into the roadmap.\n\nProficiency with corporate process and process modelling. You can map how a large organisation really works and design product against it.\n\nA clear point of view on agentic product design: how an experience migrates from manual operation to supervised delegation, and how automation earns institutional trust progressively.\n\nDemonstrated PLG instincts inside an enterprise motion: onboarding, activation, expansion and retention as product design problems, with personal accountability for the numbers.\n\nExperience with API-first or integration-dependent products, and strong intuition for where cross-system friction quietly destroys value.\n\nYou build rapid prototypes yourself, with AI-assisted tools, LLM-assisted development or code, as a first instinct for testing ideas.\n\nStrong analytical instinct: you define the metrics, build the view, read the data and act on it, without waiting for a data team.\n\nExcellent judgement in a multi-stakeholder environment where insurer, repairer and supplier interests compete, and where the paying customer is not the daily user.\n\nWorking understanding of how US collision repair is funded and governed, including DRP and steering dynamics and alternative-parts cost pressure, and the right to work in the US.\n\nStrong signals we look for\nHands-on experience shipping AI-assisted or agent-driven workflows in production where the human stays in the loop.\n\nExperience in...","description_format":"text","description_chars":14808,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["B2B Commerce","Automotive Software","Supply Chain & Logistics Software"],"lifecycle":[{"event":"open","at":"2026-09-25T15:43:19Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.523,"p_room":0.28,"age_days":126,"expected_fill_days":61,"reasons":["conf:1","win:tail","crowd:"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/partly-principal-product-manager-us","json_url":"https://alion.io/job/partly-principal-product-manager-us.json","meta":{"generated_at":"2026-10-21T20:38:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29343,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":364},"rest":"https://alion.io/mcp/rest/get_company?id=364"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpartly-principal-product-manager-us"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpartly-principal-product-manager-us"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpartly-principal-product-manager-us"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/partly-principal-product-manager-us\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpartly-principal-product-manager-us"}]}