{"id":8886,"url":"https://alion.io/job/partner-one-capital-technical-support-engineer-2","title":"Technical Support Engineer 2","company":{"id":716080,"name":"PartnerOne","domain":"partnerone.com","url":"https://alion.io/company/partnerone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0.077,"time_to_fill_p50_days":23,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":83000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":611},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Chef","optional":false},{"name":"Configuration Management","optional":false},{"name":"Linux","optional":false},{"name":"Metasploit","optional":false},{"name":"MS SQL","optional":false},{"name":"MySQL","optional":false},{"name":"Nessus","optional":false},{"name":"Nmap","optional":false},{"name":"Puppet","optional":false},{"name":"Python","optional":false},{"name":"SIEM","optional":false},{"name":"Tcpdump","optional":false},{"name":"Unix","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Wireshark","optional":false}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-08-11","last_verified_at":"2026-10-17T07:44:18Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"As one of the most established cybersecurity companies in the world, we at NetWitness are hard at work every day helping our customers and partners better protect their organizations from cyberattacks. Our products and incident response services are used within most large enterprises, governments and militaries for incident response and threat hunting. Our Sales Professionals, Sales Engineers and Professional Services Consultants design and deliver solutions for potential and existing customers to enable better visibility, insight, and action to prevent and defend against attacks. Netwitness provides the unique ability to provide one single platform with a unified view across all attack surfaces including Network, Logs/SIEM, Endpoint and IoT combined with our AI-based User and Entity Behavioral Analysis (UEBA) and Security, Orchestration, Automation & Response (SOAR) capabilities.\n\nResponsibilities:\nReviews technical solution articles for accuracy and completeness and gives feedback to the authors\nActs as a remote customer advocate to champion specific customer needs in collaboration with field team\nUnderstands and uses sphere of influence extending outside of the department\nParticipating in and leads conference calls with customers Knows their audience and articulate accordingly\nParticipates in eServices content creation (self-service) and maintenance such as Chat, Knowledgebase content, Support forums, etc.; regularly submits content to the knowledge database\nValidates technical information and issues early warning and disseminates information as needed\nInterfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution\nAssesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues\nManages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers\nAs a 24X7X365 organization, shift work, holidays, weekends and on-call responsibilities may be required\nWorks toward becoming subject matter expert in a particular area or areas\nMentors and/or coaches less experienced TSEs, help develop and participate in presentations and informal training for other TSEs\nApplies systems analysis techniques and procedures to determine hardware or software systems functionality\nApplies technical knowledge to analyze and use highly technical troubleshooting tools and content and analytical practices; uses operational and diagnostic procedures to diagnose and resolve issues in unique and often complex customer environments\nSystematically gathers relevant information and analyzes a broad range of factors while working to diagnose and resolve issues\nDetermines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate\nEffectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment\nMaintains a \"closed loop\" communication style that ensures proper and consistent documentation in service request case notes; assuring all appropriate individuals are notified of ongoing issues and problem resolution status\nContributes and develops knowledge-based articles; may perform senior or expert level tasks for assigned products and skills; prepares articles for other TSEs and/or customers regarding technical solutions\nRequirements\nTypically requires 3+ years of related experience in a professional role with a bachelor's degree; or an advanced degree without experience; or equivalent experience\nExcellent troubleshooting and customer support skills\nStrong organizational skills - comfortable with managing and prioritizing customer caseloads\nAbility to visualize, articulate, conceptualize, or solve both complex and straightforward problems by making decisions that are sensible given the available information\nAbility to work well in a team environment\nExcellent verbal and written communication skills\nTwo or more of the below skills are highly required:\nHands-on experience of Unix/Linux system administration with strong command line knowledge\nProficient knowledge of network security including firewall configuration and SSL-based secure communications, Proxy configuration & IPSEC VPN\nGood knowledge of network fundamentals concepts to include routing, switching, VLANs & VPNS\nTechnical proficiency across windows platforms including Microsoft Windows Server, Microsoft Active Directory & Microsoft SQL Server.\nStrong knowledge of Relational (MySQL) and NoSQL (MongoDB) databases\nConfiguration management Fundamentals to include Chef, Puppet & Salt\nKnowledge of Scripting Language: Python\nExperience with Security Assessment tools (NMAP, Nessus, Metasploit) and packet capture analysis tools (Wireshark, tcpdump)\nAny of the below Certifications (is a plus)\nLinux Administration Certifications (RHCSA, RHCE...etc)\nSecurity Certificates (CEH, Security +, ...etc.)\nMicrosoft Certification (MCSA, MCSE)\nNetworking Certifications (CCNA, CCNP,...etc.)","description_format":"text","description_chars":5224,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-06-17T00:00:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.346,"p_room":0.28,"age_days":67,"expected_fill_days":23,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/partner-one-capital-technical-support-engineer-2","json_url":"https://alion.io/job/partner-one-capital-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-17T10:43:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13979,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716080},"rest":"https://alion.io/mcp/rest/get_company?id=716080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpartner-one-capital-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpartner-one-capital-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpartner-one-capital-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/partner-one-capital-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpartner-one-capital-technical-support-engineer-2"}]}