{"id":2739239,"url":"https://alion.io/job/partnerone-junior-support-engineer","title":"Junior Support Engineer","company":{"id":716080,"name":"PartnerOne","domain":"partnerone.com","url":"https://alion.io/company/partnerone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":76,"open_postings":13,"ghost_share":0,"stale_share":0.923,"repost_share":0.077,"time_to_fill_p50_days":23,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Riverside, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":60000,"currency":"USD","period":"year","gross":true,"usd_annual":60000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T20:10:30Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-17T00:02:14Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Partner One is a long-term investment group specializing in the acquisition and growth of successful software companies. With over 30 years in business, we own and operate some of the fastest-growing enterprise software companies globally. More than 2,000 of the world’s largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data.\nWe are looking for a Junior Support Engineer to join our team based at our Riverside Data Centre, California - this DC hosts infrastructure and equipment supporting multiple companies across our portfolio. This is a hands-on, junior technical role, ideal for someone looking to build their experience across IT support, hardware, networking, and data centre operations.\nYou’ll work alongside our existing Data Centre Engineer and wider IT teams, helping with day-to-day requests and providing on-site support when physical access to equipment is required. We’re not looking for someone who knows everything already; our goal is to identify someone practical, reliable and keen to learn, who is comfortable working with IT hardware and following technical instructions\nResponsibilities:\nInstall, rack and cable servers, switches and other network equipment \nAssist with basic installation and decommissioning of Data Centre hardware \nProvide ‘Smart Hands’ support for our wider IT teams and portfolio companies \nCarry out tasks such as power cycling equipment, checking connections, reseating cables and replacing basic components \nSupporting our existing Data Centre Engineer when additional resource is needed \nTroubleshoot basic network connectivity issues, including checking cabling, ports, connections and device status \nEscalate more complex infrastructure or networking issues to the appropriate engineer or technical team \nAssist with laptop and end-user device management \nReceive returned equipment and ensure assets are correctly recorded and stored; wipe and securely prepare laptops and other devices for re-use or disposal; configure and prepare devices to be shipped to new or existing users \nAssist with IT asset and inventory management, including tracking equipment entering and leaving the Data Centre\nFollow documented processes and maintain accurate records of work completed, and assist with other hands-on IT and Data Centre tasks as required\nRequirements\nA basic understanding of computer hardware and networking \nConfidence working with laptops, desktops and other IT equipment \nA basic understanding of network concepts such as IP addresses, switches, network ports and Ethernet connectivity \nAn interest in learning more about servers, networking and Data Centre infrastructure \nThe ability to follow technical instructions and documented processes carefully \nGood organization, attention to detail and problem solving skills \nA willingness to ask questions and escalate when something is outside your knowledge or experience. \nGood communication skills and a helpful, service-focused attitude with the ability to work collaboratively with engineers and IT teams who may be based remotely \nPreferred Requirements\nExperience in any of the following would be useful, but is not essential:\nWorking in an IT Help Desk, Service Desk or desktop support environment \nInstalling or replacing computer hardware \nBasic network troubleshooting \nServer or network rack installation and cabling \nLaptop imaging, configuration or device management \nIT asset management \nMicrosoft Windows and Microsoft 365 \nWorking with a ticketing system such as Jira \nCompTIA A+, Network+ or similar entry-level IT certifications \nBenefits\nThis role offers an opportunity to gain hands-on experience across a broad range of technologies and environments. You’ll work with infrastructure supporting multiple companies, giving you exposure to Data Centre operations, networking, servers, end-user computing and IT support.\nFor someone at the beginning of their IT career, it’s a great opportunity to develop practical skills while working alongside more experienced engineers and gradually taking on greater technical responsibility.\nCompensation\nThe estimated compensation range for this role is $40,000 - $60,000/ year Gross USD. Actual compensation will be based on local market benchmarks and relevant experience.\nThis recruitment process may use automated or artificial intelligence to screen or assess applicants\nThis job posting is for an existing vacancy.","description_format":"text","description_chars":4466,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-16T20:10:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-17T02:06:45Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/partnerone-junior-support-engineer","json_url":"https://alion.io/job/partnerone-junior-support-engineer.json","meta":{"generated_at":"2026-10-17T02:06:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716080},"rest":"https://alion.io/mcp/rest/get_company?id=716080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpartnerone-junior-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpartnerone-junior-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpartnerone-junior-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/partnerone-junior-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpartnerone-junior-support-engineer"}]}