{"id":4077881,"url":"https://alion.io/job/partnerone-senior-hosting-engineer","title":"Senior Hosting Engineer","company":{"id":716080,"name":"PartnerOne","domain":"partnerone.com","url":"https://alion.io/company/partnerone","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":83,"open_postings":13,"ghost_share":0,"stale_share":0.692,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["EG"],"hiring_countries_total":1,"salary":{"min":2500,"max":3500,"currency":"USD","period":"month","gross":null,"usd_annual":42000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure AKS","optional":false},{"name":"Bicep","optional":false},{"name":"ISO 27001","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"PostgreSQL","optional":false},{"name":"SOC 2","optional":false},{"name":"SQL","optional":false},{"name":"Terraform","optional":false},{"name":"Windows","optional":false},{"name":"FinOps","optional":true},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-11-11T16:04:58Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:04:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"ABOUT CINCOM\nCincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed.\nPURPOSE OF THE ROLE\nYou will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised.\nHosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams.\nKEY RESPONSIBILITIES\nRun the hosted estate\nOwn the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change.\nAct as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed.\nRun disaster recovery tests on schedule and fix what they find.\nKeep runbooks and operational documentation current.\nCloud services and cost\nManage our cloud subscriptions and services for hosted customers, mainly Azure.\nTrack and control cloud spend for each customer, and flag cost or capacity issues early.\nManage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions.\nBuild and configure\nBuild and configure new customer environments to approved reference architectures, using infrastructure as code.\nWork with the Kubernetes Engineer to run and improve our container platform.\nSet up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments.\nCustomers\nBe the technical contact for hosted customers on their environment, availability and service levels.\nReport on availability, incidents and performance against hosting service levels.\nOnboard new hosted customers smoothly, working with Delivery and Client Success.\nLead and improve\nLead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them.\nAutomate repetitive work, and improve monitoring and alerting.\nProvide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead.\nRequirements\nEssential\nSeveral years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level).\nHands-on infrastructure as code, using Terraform, Bicep or similar.\nWorking experience with Kubernetes and containers, ideally Azure Kubernetes Service.\nStrong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL).\nBackup, disaster recovery and monitoring tooling in practice, not just in theory.\nComfortable talking to customers about their service, and calm under incident pressure.\nAble to work effectively as part of a remote team spread across time zones.\nDesirable\nExperience of performance or load testing tools.\nCloud cost management or FinOps experience.\nExperience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments.\nSome experience leading or mentoring an engineer.\nWHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS\nHosting service levels met and reported to every hosted customer.\nPatching and backups on schedule across the estate, with disaster recovery tested and documented.\nCloud spend known for each customer, with no surprises.\nNew customer environments built through infrastructure as code, to reference designs.\nFewer repeat incidents, and runbooks the wider Support team can use.\nBenefits\nIndependent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law)\nFull-time role\nAvailability for occasional short travels\nPayment in USD\nEquipment provided by the company\nContractor fee range - $2,500-$3,500 USD per month\nEqual Opportunity Employer\nPartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.\nAI Use Disclosure\nDuring our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights.\nThis job posting is for an existing vacancy.","description_format":"text","description_chars":5240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Egypt","iso":"EG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-11-11T16:04:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:1","win:early"],"computed_at":"2026-11-11T17:19:06Z"},"pay":{"stated_usd_annual":42000,"is_top_pay":false},"html_url":"https://alion.io/job/partnerone-senior-hosting-engineer","json_url":"https://alion.io/job/partnerone-senior-hosting-engineer.json","meta":{"generated_at":"2026-11-11T17:19:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33030,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":716080},"rest":"https://alion.io/mcp/rest/get_company?id=716080"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpartnerone-senior-hosting-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpartnerone-senior-hosting-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpartnerone-senior-hosting-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/partnerone-senior-hosting-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpartnerone-senior-hosting-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077881}},{"tool":"search_jobs","arguments":{"company":"partnerone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077881},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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