{"id":1137882,"url":"https://alion.io/job/partsource-bilingual-call-centre-representative","title":"Bilingual Call Centre Representative","company":{"id":1051221,"name":"PartSource","domain":"partsource.ca","url":"https://alion.io/company/partsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":23,"computed_at":"2026-09-25T05:45:01Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamilton, Canada","Toronto, Canada","Ottawa, Canada","Windsor, Canada","Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T00:00:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-09-25T22:58:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers and our ability to build teams that reflect the diverse customers and communities in which we live and work.\nJoin an award winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.\nThis is a remote position within Ontario. Applicants residing in ONTARIO, are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario\nThis is a CONTRACT role for Bilingual (FR/EN) candidates.\nThis is a full-time position, with a 3 week training period Monday - Friday 8am - 4pm. You must be fully available for all weeks of training \nWorkers can expect to be scheduled between the hours of 6AM to 11PM. We require flexible availability for this purpose.\nWhat you’ll do\nRole we are currently sourcing for:\nDigital Customer Service Representatives:\nSupport eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life\n\nSupport our Triangle Rewards program\n\nCommunicate with customer over phone and emails\n\nSupport eCommerce order reviews\n\nWhat you bring\nWe are looking for individuals who are:\nCustomer focused, who go above and beyond to respond to the evolving needs of our customers\n\nSolutions oriented and outcome focused, with a strong attention to detail\n\nTeam players with strong communications skills, who build relationships easily\n\nOur current department hours of operation are:\n6:00am - 11:00pm, Monday to Sunday,\nYour scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.\nAs a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:\nCriminal Background Check\n\nWe’re always looking for great talent! In addition to competitive pay, we offer:\nCareer growth opportunities and product discounts\n\nOur starting wage for this position is $22.82/ hour\nWe may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.\nAbout Us\nAt Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.\nOur Commitment to Diversity, Inclusion and Belonging\nWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better..\nAccommodations\nWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.","description_format":"text","description_chars":4210,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-23T08:57:58Z"}],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.593,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-25T05:45:01Z"},"pay":null,"html_url":"https://alion.io/job/partsource-bilingual-call-centre-representative","json_url":"https://alion.io/job/partsource-bilingual-call-centre-representative.json","meta":{"generated_at":"2026-09-26T01:37:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1581,"day_limit":5000,"remaining_today":3419,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}