{"id":1474555,"url":"https://alion.io/job/partsource-retail-operations-specialist","title":"Retail Operations Specialist","company":{"id":1051221,"name":"PartSource","domain":"partsource.ca","url":"https://alion.io/company/partsource","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":68000,"max":72000,"currency":"CAD","period":"year","gross":null,"usd_annual":50723},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-29T18:18:34Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T06:58:59Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What you'll do\nThe Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations across Canada.\nWorking independently and collaboratively with retailers, business stakeholders, support teams, and technology partners, this role is responsible for analyzing technical and operational issues, coordinating resolution activities, identifying root causes, and communicating impacts and solutions to a wide range of audiences.\nThe successful candidate will act as a key liaison between business and technical teams, ensuring issues are clearly understood, actions are coordinated, and information is communicated effectively to support operational excellence and an exceptional customer and retailer experience.\nOperational & Technical Support\nProvide senior analyst-level support for business-critical retail and operational technologies.\nCoordinate the investigation and resolution of technical, operational, and service-related issues impacting customers, retailers, and business operations.\nAnalyze incidents, trends, recurring issues, and service performance to identify improvement opportunities.\nPartner with support teams and business stakeholders to facilitate timely issue resolution and escalation when required.\nAssist with root cause analysis and corrective action planning to reduce repeat incidents and improve service stability.\nStakeholder Coordination & Communication\nAct as a liaison between business stakeholders and technical support teams.\nTranslate technical issues, system impacts, and resolutions into clear, business-friendly communication appropriate for diverse audiences.\nCoordinate activities across multiple teams to ensure alignment on priorities, timelines, dependencies, and action plans.\nProvide regular updates on issue status, risks, impacts, and resolution activities.\nDevelop and maintain positive working relationships with retailers, internal partners, and external service providers.\nProject & Change Support\nSupport the implementation of technology enhancements, operational initiatives, and system changes.\nAssist with business requirements gathering, testing, deployment readiness, and post-implementation support activities.\nIdentify operational impacts, risks, and dependencies associated with new initiatives and system changes.\nContribute to continuous improvement efforts focused on operational efficiency, service quality, and customer experience.\nDocumentation & Knowledge Management\nCreate and maintain operational procedures, knowledge articles, troubleshooting guides, and business communications.\nSupport the development of reporting, dashboards, metrics, and documentation that assist decision-making and operational oversight.\nPromote consistent processes, knowledge sharing, and best practices across support teams.\nWhat you bring\nPost-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience.\nBilingual (English and French) with excellent verbal and written communication skills.\nExperience or working knowledge of:Bulloch POS environments\nBT900 back-office systems\nServiceNow, MS-365, Power BI\nIncident, Problem, and Change Management processes\nReporting, analytics, and operational support practices\nRetail fuel, convenience, loyalty, payment, or petroleum technologies\n\nDemonstrated ability to explain technical concepts and operational issues clearly to business and non-technical audiences.\nStrong analytical and problem-solving skills with the ability to assess issues, identify trends, and recommend solutions.\nExperience coordinating incident resolution and working within service management environments.\nAbility to work independently, manage competing priorities, and exercise sound judgment with minimal supervision.\nExperience working with multiple stakeholders across business, operations, technology, and external support teams.\nExperience supporting multi-location retail, petroleum, customer-facing, or operational environments is considered an asset.\nWe’re always looking for great talent! In addition to competitive pay, we offer:\nComprehensive benefits and retirement programs\nPerformance incentives, Continuing Education Programs\nOther perks to support your well-being\nCareer growth opportunities and product discounts\nBroadband Salary Range: $50,000 - $73,000 CAD.\nOur typical hiring range is between $68,000.00 - $72,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.\nThis posting represents an existing vacancy within our organization.\nWe may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.\nAbout Us\nCanadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, over 1,600 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.\nOur Commitment to Diversity, Inclusion and Belonging\nWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.\nAccommodations\nWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.","description_format":"text","description_chars":7392,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Components"],"lifecycle":[{"event":"open","at":"2026-09-29T18:18:34Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":15,"reasons":["conf:18","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":50723,"is_top_pay":false},"html_url":"https://alion.io/job/partsource-retail-operations-specialist","json_url":"https://alion.io/job/partsource-retail-operations-specialist.json","meta":{"generated_at":"2026-10-01T21:01:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3499,"day_limit":5000,"remaining_today":1501,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}