{"id":4049131,"url":"https://alion.io/job/parvana-it-support-specialist-senior","title":"IT Support Specialist (Senior)","company":{"id":4497295,"name":"Parvana","domain":"parvana.co.uk","url":"https://alion.io/company/parvana","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Hyper-V","optional":false},{"name":"SharePoint","optional":false},{"name":"VMWare","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T08:01:02Z","employer_posted_date":null,"last_verified_at":"2026-10-27T08:01:02Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part\nDuties & Responsibilities\nLocation: Cape Town | Work Type: Office Based | Job ID: J107262\n\nAbout our client:\nOur client manages a large network of highly automated printing plants equipped with the most technologically advanced equipment, ensuring highly efficient and fully automated production processes. Their print capabilities extend from short- and medium- to long-run requirements of all printed material. Our client has on-going implementation of faster, state-of-the-art technology ensures highly efficient, fully automated production processes that deliver quick, high quality printing of almost any format. Our client has the ability to split a print run across multiple sites or multiple presses in one plant.\n\nWhat you will be doing:\n\nProvide comprehensive support for network operations and the business unit, including monitoring and maintaining services.\nMonitor server and data backup processes, and configure network devices as directed.\nOversee device management systems, handling tasks like software distribution, updates, patching, antivirus protection, and imaging.\nAnalyse log files to identify and correct errors, and assist with network account creation and troubleshooting.\nDevelop and maintain scripts to automate repetitive tasks and data transfers to improve efficiency.\nEnsure service tickets are resolved or escalated promptly and that scheduled technical tasks are completed on time.\nMaintain technical specifications and infrastructure requirements for work processes.\nSupport the department's mission and values, participate in professional development, and travel between sites or perform other duties as assigned.\n\nWhat our client is looking for:\n\nMCSE or equivalent qualification.\n5 - 8 years of experience in LAN/WAN environments and experience in Microsoft Server environments.\nExperience with Microsoft Windows Desktop/Server OS, web technologies like IIS, Remote Desktop Services, and network troubleshooting (specifically HP Aruba LAN and Wi-Fi).\nExperience with virtualization (Hyper-V/VMware), server/storage hardware (HP), and IP telephony (Teams/3CX) is highly valued.\nFamiliarity with O365, Azure, SharePoint, and threat detection is considered an advantage.\nApplicants must demonstrate the ability to document technical work, maintain efficient schedules, handle multiple assignments, and work independently.\nThe role requires the ability to work after hours for maintenance or projects, a willingness to cross-train, and a strong aptitude for collaborative work with colleagues.\n\nFor a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers\n\nDesired Experience & Qualification\nIT Support, MCSE, LAN/WAN, MS Server, Windows, IIS, HP Aruba, Wi-Fi, Hyper-V, VMware, HP Hardware, Teams, 3CX, O365, Azure, SharePoint, Threat Detection, Automation","description_format":"text","description_chars":3112,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T00:58:06Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.523,"p_room":0.9,"age_days":16,"expected_fill_days":30,"reasons":["seen:16","agency","velocity","win:mid"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/parvana-it-support-specialist-senior","json_url":"https://alion.io/job/parvana-it-support-specialist-senior.json","meta":{"generated_at":"2026-11-12T12:10:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25067,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4497295},"rest":"https://alion.io/mcp/rest/get_company?id=4497295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparvana-it-support-specialist-senior"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparvana-it-support-specialist-senior"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparvana-it-support-specialist-senior"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parvana-it-support-specialist-senior\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparvana-it-support-specialist-senior"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4049131}},{"tool":"search_jobs","arguments":{"company":"parvana.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4049131},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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