{"id":4276499,"url":"https://alion.io/job/parvana-service-desk-engineer-intermediate","title":"Service Desk Engineer (Intermediate)","company":{"id":4497295,"name":"Parvana","domain":"parvana.co.uk","url":"https://alion.io/company/parvana","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2026-11-06T08:01:04Z","employer_posted_date":null,"last_verified_at":"2026-11-06T08:01:04Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Parvana Strategic Sourcing has established itself as a leading provider of permanent and temporary recruitment services to the South African, European and UK marketplace. In addition to this we have enjoyed considerable success in Australia and other part\nDuties & Responsibilities\nLocation: Cape Town | Work Type: Office Based / Shift Work | Job ID: J106929\n\nAbout our client:\nOur client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance. You are welcome to go into the office daily or to take advantage of their hybrid in-office / remote benefit. This company places significant investment in employee wellness, their benefits which are on top of generous basic salaries, are industry leading in their generosity. Our client is large, offering fantastic career development opportunities but also very dynamic, they track as many metrics as possible in order to continuously improve - they spare no expense on the tools to do so. Automation, AI and R&D are pillars of their business framework which ensures you should never be at risk of falling behind or getting stuck working with old legacy software. Culturally they are very cosmopolitan and diverse, you will be working with the best globally.\n\nWhat you will be doing:\n\nProvide primary 1st line support for end users, desktops, and infrastructure, with occasional 2nd line support for in-house applications.\nWork effectively within a shift environment to ensure consistent support coverage.\nDeliver remote helpdesk and desktop support to global offices.\nParticipate in ITSM roles aligned with ITIL standards to ensure high-quality service delivery.\nAssist with the procurement, configuration, and monitoring of end user devices.\nProactively monitor endpoint performance and address user issues promptly.\nSupport global AV and conferencing systems across various locations.\nSupport additional IT initiatives and projects as they arise in line with business needs.\n\nWhat our client is looking for:\n\nITIL Foundations v3 or later\n3 - 4 years of experience working within a professional Service Desk environment.\nStrong technical proficiency with Microsoft 365 and Azure administration.\nProven experience working within ITIL-aligned processes (Incident and Request management).\nComfortable and experienced working in a shift-based environment to support global operations.\n\nWork Hours:\n\nOffice based position (09h00 - 18h00 work from home when on shift)\nWill require shift work and rotational weekend standbys:\n\nWeekend Standby: 48 hours (Sat + Sun)\nWeek day shifts: Mon - Fri, usually 1 week of shift work p/m (16h00 - 01h00 / 18h00 - 03h00 / 00h00 - 08h00)\n\nFor a more comprehensive list of opportunities that we have on offer, do visit our website - https://www.parvana.co.uk/careers\n\nDesired Experience & Qualification\nService Desk Engineer, ITIL, Microsoft 365, Azure, Incident Management, Desktop Support, Infrastructure, Remote Support, AV Systems","description_format":"text","description_chars":3109,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-13T18:59:50Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":7,"expected_fill_days":27,"reasons":["seen:7","agency","win:early"],"computed_at":"2026-11-13T20:17:44Z"},"pay":null,"html_url":"https://alion.io/job/parvana-service-desk-engineer-intermediate","json_url":"https://alion.io/job/parvana-service-desk-engineer-intermediate.json","meta":{"generated_at":"2026-11-13T20:17:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":40482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4497295},"rest":"https://alion.io/mcp/rest/get_company?id=4497295"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fparvana-service-desk-engineer-intermediate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fparvana-service-desk-engineer-intermediate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fparvana-service-desk-engineer-intermediate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/parvana-service-desk-engineer-intermediate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fparvana-service-desk-engineer-intermediate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4276499}},{"tool":"search_jobs","arguments":{"company":"parvana.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4276499},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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