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L2 Platform Operations Engineer – MuleSoft

pasiona • Spanish • English: C1 • Java • Apex • 21 days ago
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Salary
≈ $36k – $83k per year (Estimated)
Location
Hybrid (Madrid, Spain)
Seniority
Middle · 3+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Sep 27, 2026. First seen by Alion on Sep 7, 2026. pasiona scores B on the Alion truth index.

Overview
Company
Impact
Profile match

pasiona

is a Spanish software development and digital transformation company that provides outsourcing, staff augmentation, dedicated engineering teams, consulting, training, and custom web and mobile application development. The company builds enterprise-grade solutions and AI-enabled products (e.g., AiGENTS Manager, ChatGPT Business Assistant), works across sectors such as banking, insurance, transport, automotive and energy, and emphasizes Azure DevOps, accessibility, agile/SAFe coaching, and top tech talent acquisition.
pasiona.com • Madrid • Barcelona • Est. 2007
Tech stack of pasiona

Descripción del puesto / Funciones

Location: Europe Shift | Hybrid: 3 days onsite / 2 days remote

Role:

L2 operational support for the MuleSoft platform, ensuring platform stability, incident resolution and SLA compliance across AWS, Azure and OpenShift. This is a Platform Operations / L2 Support role, not an API Development position.

Main Tasks:
  • Manage and resolve L2 incidents within SLA.
  • Perform platform troubleshooting and log analysis.
  • Support deployments, releases and changes.
  • Execute runbooks, recovery procedures and operational tasks.
  • Document incidents, resolutions and known workarounds.
  • Perform basic Root Cause Analysis (RCA) and identify recurring issues.
  • Maintain simple automation scripts.
  • Support Flex/Omni Gateway operations.
  • Track actions and deliverables to closure.
  • Participate in production support meetings, on-call and major incidents.

Requisitos mínimos

3-5 years MuleSoft Platform Management, MuleSoft Omni/Flex Gateway, Terraform, OpenShift, GitHub, basic AWS & Azure, OAuth/OpenID & API Security, ITIL, Argo CI/CD, English C1, Computer Science or equivalent.

Requisitos valorables

XML, XSD, WSDL, WS-*, Java, JSON, networking (VIP/firewalls/load balancers), certificate lifecycle, SOAP UI, Postman, ServiceNow, Linux.

Idiomas

English and Spanish are a must

Ubicación

Madrid
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