{"id":2456618,"url":"https://alion.io/job/pasiona-program-management-office-pmo-specialist","title":"Program Management Office (PMO) Specialist","company":{"id":2688484,"name":"Pasiona","domain":"pasiona.com","url":"https://alion.io/company/pasiona","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":80,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Barcelona, 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(stakeholders).\n\nMonitorear el progreso del proyecto, gestionar los riesgos y apoyar la integración de equipos de TI y no TI para garantizar un despliegue fluido y exitoso de la solución de centro de contacto (contact center).\n\nRequisitos mínimos\nExperiencia:\nExperiencia en programas de transformación internacional a gran escala.\n\nExperiencia apoyando iniciativas de transformación de CCaaS, Contact Center, CX o Servicio al Cliente.\n\nExperiencia trabajando con equipos geográficamente distribuidos en funciones de Negocio, Operaciones y TI.\n\nExperiencia apoyando modelos de entrega ágiles e híbridos en grandes organizaciones.\n\nFamiliaridad con la gestión del cambio y actividades de adopción por parte de los usuarios en entornos operativos.\n\nHabilidades técnicas requeridas:\nSólida experiencia en metodologías de gestión de programas y proyectos.\n\nPlanificación avanzada de proyectos y gestión de dependencias (Microsoft Project, Smartsheet o equivalente).\n\nSólida experiencia en gestión de carteras (portfolio management) y seguimiento de presupuestos y KPIs.\n\nConocimientos avanzados de Excel y PowerPoint para la comunicación ejecutiva.\n\nSólida comprensión de las metodologías de entrega Ágil, Cascada (Waterfall) e Híbrida.\n\nExperiencia en la gestión de riesgos, incidencias, dependencias y solicitudes de cambio a nivel de programa.\n\nFuertes habilidades de gestión de stakeholders y comunicación en un entorno multinacional.\n\nInglés fluido.\n\nCompetencias interpersonales y perfil:\nPMO altamente proactivo y colaborativo que actúa como un socio de confianza para el equipo de liderazgo del programa.\n\nDemostrar fuerte sentido de pertenencia (ownership), espíritu de equipo y capacidad para construir relaciones efectivas entre países, funciones y culturas, impulsando la ejecución y obteniendo resultados.\n\nDemostrado éxito en la coordinación de actividades de TI y no TI dentro de proyectos complejos, centrándose en soluciones de experiencia de cliente e iniciativas de transformación digital.\n\nRequisitos valorables\nHabilidades técnicas opcionales:\nCCaaS GENESYS + Salesforce.\n\nHabilidades y competencias deseadas adicionales:\nExcelentes habilidades organizativas y de comunicación, fuertes cualidades de liderazgo, capacidad para trabajar bajo presión y experiencia en alinear los objetivos del proyecto con las metas del negocio.\n\nIdiomas\nInglesUbicación\nBarcelona","description_format":"text","description_chars":2690,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Custom Software 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