{"id":1416176,"url":"https://alion.io/job/passport-account-operations-associate","title":"Account Operations Associate","company":{"id":25206,"name":"Passport","domain":"passport.ai","url":"https://alion.io/company/passport","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Notion","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:33:18Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-14T15:30:03Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"About Passport:\nAt Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping-enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.\nAbout the Role\nAs an Account Operations Associate, you'll be the crucial link between our brand partners, internal teams, and the solutions that drive customer satisfaction. Working under the Account Ops Manager, you'll help build this team from its inception, focusing on project management and solving complex problems that require cross-departmental collaboration. This position offers the unique opportunity to be at the forefront of shaping a role that grows alongside our company, making a direct impact on both customer experience and operational excellence.\nWhat You'll Do\nAct as a critical link between solutions engineering, customer support, customer success, operations, finance, and product teams to solve complex problems for our customers\n\nServe as the first point of escalation and main point of contact once customer issues are identified, ensuring swift and effective resolution\n\nWork as an extension of the daily operations team to deeply understand our supply chain and identify where shipment-level issues occur\n\nCollaborate with Customer Success Managers on maintaining high NPS scores for our brands\n\nWork closely with the Customer Support team to help triage account-level issues\n\nWhat We're Looking For\nYou approach problems with high pattern recognition skills, able to spot trends and connections others might miss by parsing through data and pulling at threads\n\nYou thrive on taking full ownership of tasks and outcomes, seeing projects through from inception to completion\n\nYou're energized by solving new, never-before-faced problems and bringing clarity to ambiguity\n\nYou maintain a team-first mentality and find joy in partnering with others to find solutions\n\nYou're a natural collaborator who works effectively with a wide variety of brands and internal stakeholders\n\nYou stay composed under pressure and can navigate tough conversations with grace, knowing how to soothe clients when necessary\n\nYou're highly organized and comfortable working across multiple platforms and tools (experience with Zendesk, Notion, Salesforce, or similar systems is not required but a plus)\n\nYou can analyze large sets of data to tell compelling stories and identify common threads\n\nYou're excited about being a jack/jill of all trades in a role that evolves with company growth\n\nWhy join the AO team?\nThe Account Operations team is a highly collaborative group that values solving complex problems at their root rather than applying quick fixes. We're customer-obsessed, ensuring brands feel heard and trust us to resolve their issues thoroughly. Our team balances a supportive, fun work environment with being hard workers in the room when it matters most. If you're looking for a role where initiative and teamwork are valued and where your work directly impacts businesses shipping worldwide, we'd love to hear from you.","description_format":"text","description_chars":3452,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Freight Forwarding","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-28T20:48:50Z"}],"visa":[],"liveness":{"score":68,"band":"ok","label":"Likely open","p_open":1,"p_active":0.757,"p_room":0.9,"age_days":15,"expected_fill_days":28,"reasons":["conf:3","win:mid"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/passport-account-operations-associate","json_url":"https://alion.io/job/passport-account-operations-associate.json","meta":{"generated_at":"2026-10-14T16:42:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21214,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":25206},"rest":"https://alion.io/mcp/rest/get_company?id=25206"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpassport-account-operations-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpassport-account-operations-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpassport-account-operations-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/passport-account-operations-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpassport-account-operations-associate"}]}