Carrier Ops Associate
About Passport:
At Passport, we empower brands to reach their global potential by delivering the #1 international solutions for direct-to-consumer businesses. What sets us apart is our expertise in international shipping-enabling brands like Carpe, OneSkin, Rhode, GORUCK, and Wildflower Cases to scale globally with ease. Our extensive network, in-house team of logistics and ecommerce experts, integrations with Shopify and other ecommerce platforms, and user-friendly portal make us the trusted partner for growth-focused brands looking to expand internationally and create seamless cross-border experiences.
As a Carrier Ops Associate, you’ll support internal operations by coordinating cross-functional projects, managing shipment and vendor issues, and helping implement automation and AI tools that improve team workflows. In this role, you’ll work closely with internal stakeholders to streamline processes, resolve operational challenges, and drive initiatives that make the team more efficient and scalable.
What you'll do:
Automation & AI Enablement
Partner with Ops teams functions to understand day-to-day workflows and identify opportunities for improvement and automation
Assist in testing and implementing automation and AI tools (e.g., Parabola, Appscripts, GPT/LLMs) to streamline repetitive tasks and support decision-making
Experiment with AI tools (e.g., ChatGPT, copilots) to draft communications, summarize information, and support internal workflows
Support small-scale AI/automation pilots and iterate based on feedback
Track and report on progress, including time savings, efficiency gains, and impact of automation/AI initiatives
Shipment & Vendor Management
Proactively identify potential shipment delays and operational issues
Communicate promptly with internal teams regarding operational issues, shipments, and flight delays
Maintain accurate records of shipments and related activity, including tracking numbers, delivery confirmations, and incident reports
Serve as the point of contact for vendor and carrier inquiries
Review and submit required documentation to delivery partner carriers
Investigate parcel and vendor concerns through multiple channels
Enter key performance indicator (KPI) data accurately and on time for multiple vendors
Review data for deficiencies or errors and correct inaccurate information
Run reports and troubleshoot issues as needed
Operations & Project Support
Support the execution of internal operations projects by coordinating tasks, tracking progress, and following up on deliverables
Help manage timelines and communicate updates across stakeholders
Provide feedback, identify pain points in existing processes, and gather information to support internal systems and projects
Documentation & Communication
Create and maintain SOPs, checklists, and documentation, including guidance on how AI tools are used within processes
Communicate effectively with Operations team members and leads
Monitor emails daily and manage a daily task list to keep data updated throughout the day
Work Requirements
Ability to quickly learn new systems and use them effectively
Work a fixed schedule and remain responsive during set hours
What we're looking for:
You're a detail-oriented problem-solver who thrives in fast-paced, logistics-driven environments. You're comfortable juggling multiple priorities, tracking shipments one moment, troubleshooting a vendor issue the next, and testing out a new automation tool after that.
You have strong organizational skills and can manage a daily task list without letting things fall through the cracks
You communicate clearly and proactively, whether you're flagging a shipment delay to internal teams or updating a carrier on documentation
You're naturally curious about new systems and tools, and you pick them up quickly
You enjoy digging into data, spotting errors, correcting inconsistencies, and making sure KPIs are accurate and on time
You're excited by automation and AI, and you like exploring how tools like Parabola, App Scripts, or GPT-based assistants can make processes faster and smarter
You're a clear, organized communicator who can document a process into an SOP just as easily as you can explain an update to a stakeholder
You're reliable and self-motivated, you can work independently on a fixed schedule while staying responsive to your team
You take initiative: when you spot a pain point in a workflow, you speak up and help fix it rather than just working around it
Schedule options include Monday-Friday, 9 AM- 5 PM (Eastern) or 12 PM to 8 PM (Eastern)
A sneak peek into our perks & benefits:
- Competitive cash package
- 100% remote work environment #LI-Remote
- Paid Time Off
- 8 weeks Paid Parental Leave
- Monthly team get-togethers - bring on the Zoom comedians, pop-a-shot contests, and sip ’n paints!
- Quarterly virtual team gatherings and annual regional offsites
- Annual Work Smart Fund to support your professional growth & working environment
- Teammates around the world in 20+ different countries!