{"id":2497834,"url":"https://alion.io/job/passportcard-help-desk","title":"Help Desk","company":{"id":2699167,"name":"PassportCard","domain":"passportcard.co.il","url":"https://alion.io/company/passportcard-co-il","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Comeet","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Netanya, Israel"],"countries":["IL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false},{"name":"Hyper-V","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-09-23T11:46:29Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-15T00:30:52Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Description\nPassportCard Labs is where innovation meets impact. As the technological powerhouse behind PassportCard, we design and build cutting-edge solutions that revolutionize the insurance industry. Whether it's real-time claims payments or predictive analytics, our Labs team is at the forefront of driving change and shaping the future of insurance. Ready to innovate with us?\nPassportCard Labs is looking for an experienced Technical Support Specialist for internal user support.\nThe role includes fast, effective handling of technical issues alongside maintaining a high standard of service. We're looking for a candidate with strong technical ability combined with advanced customer service skills, ready to join a dynamic and innovative work environment.\nResponsibilities:\nProviding front-line support to internal users: diagnosing and quickly resolving hardware, software, and network issues.\nDiagnosing and troubleshooting technical problems: identifying root causes, resolving technical issues, and giving users clear, concise explanations.\nManaging tickets and documenting issues: logging and documenting service tickets in a ticketing system to support tracking and process improvement.\nCollaborating with technical teams: escalating complex issues to additional technical teams in an organized way, while keeping the user continuously updated.\nRequirements\nRequirements:\nProven experience in a technical support role and knowledge of Active Directory - required.\nIn-depth knowledge of operating systems (Windows, macOS) and Exchange Online.\nExperience working with ticketing/service management systems (such as ServiceNow, Jira) - an advantage.\nStrong communication skills for conveying technical information clearly and accessibly.\nStrong problem-solving skills and the ability to perform under pressure.\nOpenness to learning new technologies.\nNice to have:\nKnowledge and understanding of networking and information security.\nExperience working with virtualization systems (such as VMware, Hyper-V).\nHigh-level English.","description_format":"text","description_chars":2036,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T05:15:53Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:1","win:late"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/passportcard-help-desk","json_url":"https://alion.io/job/passportcard-help-desk.json","meta":{"generated_at":"2026-10-15T03:16:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4719,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2699167},"rest":"https://alion.io/mcp/rest/get_company?id=2699167"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpassportcard-help-desk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpassportcard-help-desk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpassportcard-help-desk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/passportcard-help-desk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpassportcard-help-desk"}]}