{"id":2398817,"url":"https://alion.io/job/path-robotics-engineering-manager-tier-2-support","title":"Engineering Manager, Tier 2 Support","company":{"id":48166,"name":"Path Robotics","domain":"path-robotics.com","url":"https://alion.io/company/path-robotics","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":22,"ghost_share":0,"stale_share":0.636,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":138000,"max_usd":280000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1099},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Embodied AI","optional":false}],"status":"live","first_seen_at":"2026-10-12T19:10:55Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-14T20:10:15Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Build the Path Forward\nAt Path Robotics, we’re building the future of embodied intelligence. Our AI-driven systems enable robots to adapt, learn, and perform in the real world closing the skilled labor gap and transforming industries. We go beyond traditional methods, combining perception, reasoning, and control to deliver field-ready AI that is risk-aware, reliable, and continuously improving through real-world use.\nBig, hard problems are our everyday work, and our team of intelligent, humble, and driven people make the impossible possible together.\nWe are looking for an experienced Engineering Manager to lead our Tier 2 support team. In this role, you will manage a team responsible for diagnosing, resolving, and preventing complex software issues across our production systems. You will work closely with Product, Systems Integration, Robotics, and Customer Operations to ensure high system reliability and customer satisfaction. \nWhat You’ll Do\nLead and grow a highly motivated L2 Software Support team responsible for advanced troubleshooting and resolution of complex software issues\nOwn the escalation path from L1 support, ensuring timely root-cause analysis and durable fixes\nPartner closely with engineering, systems integration, and product teams to drive issue resolution, reduce recurrence, and improve system stability\nEstablish and refine support processes, tooling, and operational best practices (e.g., SLAs, incident response, postmortems)\nAct as a hands-on leader, mentoring engineers and providing technical guidance on complex production issues\nDrive improvements to monitoring, alerting, documentation, and runbooks to enable faster diagnosis and recovery\nBuild a strong support engineering culture focused on accountability, continuous improvement, and customer impact\nWho You Are\n5+ years of experience leading and mentoring software or support engineering teams\nStrong skill in organizing, prioritizing, and motivating teams in fast-paced, production-critical environments\nProven experience supporting and maintaining large-scale, distributed, or production software systems\nComfortable balancing people leadership with hands-on technical involvement when needed\nBring a systems-thinking mindset and care deeply about reliability, quality, and operational excellence\nWhy You’ll Love Working Here\nDaily free lunch to keep you fueled and connected with the team\nFlexible PTO so you can take the time you need, when you need it\nComprehensive medical, dental, and vision coverage\n6 weeks fully paid parental leave, plus an additional 6-8 weeks for birthing parents (12-14 weeks total)\n401(k) retirement plan through Empower\nGenerous employee referral bonuses-help us grow our team!\nWho We Are\nAt Path Robotics we love coming to work to solve interesting and tough challenges but also because our ideas are welcomed and valued. We encourage unique thinking and are dedicated to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.","description_format":"text","description_chars":3182,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Robotics","Robotic Software & Control Systems"],"lifecycle":[{"event":"open","at":"2026-10-12T22:55:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20","filings_12m":20,"filings_prev_12m":8,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":1,"expected_fill_days":55,"reasons":["conf:2","stale_co","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/path-robotics-engineering-manager-tier-2-support","json_url":"https://alion.io/job/path-robotics-engineering-manager-tier-2-support.json","meta":{"generated_at":"2026-10-14T22:36:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30498,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":48166},"rest":"https://alion.io/mcp/rest/get_company?id=48166"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpath-robotics-engineering-manager-tier-2-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpath-robotics-engineering-manager-tier-2-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpath-robotics-engineering-manager-tier-2-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/path-robotics-engineering-manager-tier-2-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpath-robotics-engineering-manager-tier-2-support"}]}