{"id":4220910,"url":"https://alion.io/job/pathai-customer-success-manager","title":"Customer Success Manager","company":{"id":38957,"name":"Pathai","domain":"pathai.com","url":"https://alion.io/company/pathai","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boston, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":64500,"max":99000,"currency":"USD","period":"year","gross":null,"usd_annual":99000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Looker","optional":false},{"name":"Machine Learning","optional":false},{"name":"Metabase","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-11-13T03:43:54Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T04:54:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"PathAI's mission is to improve patient outcomes with AI-powered pathology. \nOur platform promises substantial improvements to the accuracy of diagnosis and the efficacy of treatment of diseases like cancer, leveraging modern approaches in machine learning and artificial intelligence. We have a track record of success in deploying AI algorithms for histopathology in translational research, pathology labs and clinical trials. Rigorous science and careful analysis is critical to the success of everything we do. Our team, composed of diverse employees with a wide range of backgrounds and experiences, is passionate about solving challenging problems and making a huge impact on patient outcomes.\nWe're looking for a Customer Success Manager to join our team and help support our digital diagnostic’s customers, including our commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight. We are looking for someone that is well versed in Customer Success and account management, is well organized, has a sense of drive and an aptitude for learning quickly in a complex space.\nKey responsibilities include:\nYou will build and maintain strong relationships with customers, acting as their primary point of contact, and providing hands-on solutions and support to ensure a high level of customer satisfaction\nYou will provide a high level of engagement with stakeholders with proactive communication with customers and internal stakeholders\nYou will collect and log customer feedback in Jira to advocate for high-impact requests, driving continuous product improvement and innovation \nYou will identify opportunities for contract renewals and new product introductions, working closely with the DDx commercial team to maximize customer value\nYou will monitor customer usage and engagement metrics to identify trends, potential issues, and areas for improvement within the product\nYou will proactively identify opportunities to enhance customer support and deliver training materials \nYou will design and deliver reports and dashboards to track, visualize, and communicate product adoption and usage metrics to customers\nYou will provide hands-on technical support to external clients through a support queue, working with customer IT and internal development teams as needed and serving as a point of escalation during an on-call rotation \nYou will help with building and maintaining a content library, including training videos, quick start guides, and support templates to improve the overall user experience\nWho You Are:\n(Required)\nYou have a Bachelor’s in the life sciences, data analytics, computer science (or closely related discipline)\nYou have 1+ years of experience in a client-facing role, managing relationships within large, global, and complex organizations\nYou have previous internship and/or co-op experience.\nYou have a proven track record as a top performer in high-growth startups, excelling in fast-paced, ambiguous environments\nYou have a strong analytical skills and operating rigor\nYou have a strong executive presence and presentation skills, particularly for in-person meetings with executive, clinical, project and technical stakeholders \nYou are proficient in data visualization and dashboarding tools (e.g., Metabase, SQL, Looker, or similar), with a focus on developing scalable reporting frameworks that align internal teams and empower customers\nYou have experience handling difficult customer situations and can communicate resolutions on technical and non-technical issues effectively\nYou are willing to travel up to 20% of the time\nPreferred\nYou have strong interpersonal and communication skills, with the ability to explain technical concepts to non-experts and thrive in ambiguous environments.\nYou have excellent organizational skills and the ability to prioritize and manage multiple projects efficiently.\nYou exhibit a high degree of ingenuity, resourcefulness, and scientific curiosity applied to solving integration challenges and optimizing system performance in a fast paced environment.\nYou have demonstrated a strong desire to learn, be challenged, and proactively challenge the status quo.\nYou have demonstrated experience, preferably working with a SaaS, digital pathology, diagnostic, medical device (SaMD) or other technical product\nYou have a strong understanding of our business and products, and an ability to research /self-start in areas that require learning\nYou have enthusiasm and/or experience with AI tools, with a focus on leveraging them to optimize workflows and enhance operational efficiency\nThis is a US based remote position.\nRelocation benefits are not available for this position.\nThe expected salary range for this position based on the primary location Boston, MA is $64,500 - $99,000. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.","description_format":"text","description_chars":4928,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Medical AI","Medical Laboratories"],"lifecycle":[{"event":"open","at":"2026-11-13T04:54:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 13","filings_12m":13,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":132500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-11-13T05:56:02Z"},"pay":{"stated_usd_annual":99000,"is_top_pay":true},"html_url":"https://alion.io/job/pathai-customer-success-manager","json_url":"https://alion.io/job/pathai-customer-success-manager.json","meta":{"generated_at":"2026-11-13T05:56:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12517,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":38957},"rest":"https://alion.io/mcp/rest/get_company?id=38957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpathai-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpathai-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpathai-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pathai-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpathai-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4220910}},{"tool":"search_jobs","arguments":{"company":"pathai.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4220910},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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