{"id":2367130,"url":"https://alion.io/job/pathforwardit-onsite-support-engineer-ii","title":"Onsite Support Engineer II","company":{"id":4421993,"name":"Path Forward IT","domain":"pathforwardit.com","url":"https://alion.io/company/pathforwardit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Horsham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":103000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":338},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Hyper-V","optional":false},{"name":"VMWare","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-09-28T17:53:47Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T16:51:38Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Description\nOnsite Support Engineer II\nLocation: Horsham, PA\nAbout the Role\nAs an Onsite Support Engineer II, you’ll be the front line of support for our clients, working 100% onsite at assigned customer locations. Your job is to resolve technical issues that come in through our ticketing system or phone queue, often escalating from our Level I team. You’ll handle everything from system and network troubleshooting to vendor coordination and customer walk-throughs, bringing both tech skill and a friendly, professional presence. Your days will be a mix of hands-on fixes, remote diagnostics, and documentation. You’ll manage support tickets, uphold service level agreements (SLAs), and ensure clients receive timely, effective solutions. This role relies on your ability to work independently while staying tightly aligned with internal procedures and escalation paths. Your success helps ensure business continuity for our clients and builds long-term trust in our IT services.\nWhat You’ll Support\nTroubleshoot network, server, and endpoint issues (virtual or physical environments) \nHandle escalations from Level I engineers and follow escalation paths as defined in documentation \nMaintain and document IT environments in IT Glue, updating or creating new articles \nRemotely access systems to push scripts or run actions as needed \nManage and resolve Microsoft 365, AzureAD, DHCP/DNS, and Active Directory-related issues \nWork with vendors to help restore service during outages \nRequirements\nAbility to document work and progress in a ticketing system as tasks are completed \nStrong communication skills for both remote and in-person support \nWillingness to work entirely onsite and travel between client buildings as needed \nRecommended Skills\nProficiency in VMware or Hyper-V environments \nKnowledge of Microsoft Windows Server environments, patching, and print server drivers \nFamiliarity with networking concepts such as VLANs, ISP troubleshooting, and firewall equipment \nExperience using centralized documentation systems (e.g., IT Glue) \nComfortable working in support escalation and on-call rotations \nSchedule & Benefits\n Location: 100% onsite at assigned client sites (travel between buildings required) \nHours: Full-time; must be available for on-call weeks and emergency outages \n Benefits: Standard benefits package available (details provided during interview process) \nWhy Join Path Forward IT?\nPath Forward IT, a Blue Alliance company, is a nationally recognized managed services provider (MSP) that exclusively supports the healthcare industry. Ranked among the top 15% of MSPs nationwide, we deliver world-class IT services that ensure technology never stands in the way of patients receiving the care they need. Our work is driven by urgency, empathy, and a patient-centered mindset. We understand the critical nature of healthcare operations and prioritize our work to empower providers to focus on what matters most: delivering exceptional care. Founded in 2002, Path Forward IT has grown to a team of over 100 professionals located across 40+ states. We foster a collaborative, career-focused culture where team members thrive. Many of our employees have been with us for years, and we regularly celebrate 5- and 10-year milestones.\nA Team Environment Built for Growth\nJoining Path Forward IT means working alongside IT specialists supporting complex, enterprise environments. As part of the Blue Alliance network, you gain access to a community of hundreds of peers and experts across the country. This means more opportunities for learning, professional development, and career advancement without losing the close-knit feel of a smaller team.\nYou’ll enjoy the best of both worlds:\nThe autonomy and client engagement typical of a local MSP \nThe resources, support, and structure of a leading national IT services organization \nA Unique Opportunity Through Blue Alliance\nAs a Blue Alliance partner company, Path Forward IT provides team members with unmatched opportunities to learn, lead, and succeed. Each company in the network maintains its unique identity while working toward shared goals. If you’re looking to make a meaningful impact and grow your career in a supportive, future-focused environment, this is the place for you.\nBenefits of working at Path Forward IT:\nBe part of a fun, awesome team \n9 paid holidays \n401K Retirement with matching contributions \nExcellent medical, vision and dental insurance \nLife insurance and disability insurance \nCell phone stipend \n3 weeks PTO \nTop Reasons our Employees Love Being Part of the Blue Alliance Family:\nEntrepreneurial Culture \nFast-paced Flow, with a Variety of Projects \nCollaborative Work Environment \nTraining & Certifications \nCareer Growth Opportunities \nReady for the next step?\nThe greatest rewards are reserved for those who want to be better and then put in the hard work, to be their best version of themselves. Interested applicants should click to submit their resume and application above.\nPlease be advised we, Path Forward IT, participate in E-Verify.","description_format":"text","description_chars":5057,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":100,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Dental insurance","Growth opportunities","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T16:51:38Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.786,"p_room":0.75,"age_days":14,"expected_fill_days":19,"reasons":["conf:3","win:late"],"computed_at":"2026-10-12T20:45:54Z"},"pay":null,"html_url":"https://alion.io/job/pathforwardit-onsite-support-engineer-ii","json_url":"https://alion.io/job/pathforwardit-onsite-support-engineer-ii.json","meta":{"generated_at":"2026-10-12T20:45:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33771,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421993},"rest":"https://alion.io/mcp/rest/get_company?id=4421993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpathforwardit-onsite-support-engineer-ii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpathforwardit-onsite-support-engineer-ii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpathforwardit-onsite-support-engineer-ii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pathforwardit-onsite-support-engineer-ii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpathforwardit-onsite-support-engineer-ii"}]}