{"id":4280137,"url":"https://alion.io/job/pathify-sales-account-manager-smb","title":"Sales Account Manager, SMB","company":{"id":686511,"name":"Pathify","domain":"pathify.com","url":"https://alion.io/company/pathify","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Greenwood Village, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":100000,"max":125000,"currency":"USD","period":"year","gross":null,"usd_annual":125000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-12T20:21:05Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-13T20:21:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Account Manager for SMB is a high-paced, activity-driven sales role focused on driving Gross Retention Rate (GDR) and Net Retention Rate (NDR) across a book of business of at least 45 SMB higher education accounts. This position requires high-volume daily outreach, quantifiable performance tracking, and fast-paced commercial execution. The AM owns contract renewals, upsells, and cross-selling new Pathify modules and features, while working closely with Customer Success to swiftly address and resolve technical support issues for customers.\nKey Responsibilities\n Essential Functions:\nMaintain high daily/weekly outreach activity to manage a book of business of at least 45 SMB customer accounts\nDrive key retention and growth metrics, targeting specific Gross Dollar Retention (GDR) and Net Dollar Retention (NDR) goals\nManage full renewal cycles, ensuring high customer retention across all assigned SMB institutions\nIdentify and close expansion opportunities by cross-selling new Pathify features, add-ons, and modules\nCollaborate closely with Customer Success and Support teams to route, monitor, and resolve technical support issues rapidly\nConduct regular account check-ins and run high-frequency product discovery calls to showcase feature enhancements\nTrack quantifiable KPIs including daily call/email volume, demo completion rates, pipeline velocity, and renewal timelines\nDeliver quick, value-driven demonstrations of new Pathify capabilities tailored to SMB client needs\nMaintain meticulous CRM records, logging all daily activities, renewal statuses, and upsell pipeline updates in real time\nResearch trends in Higher Education and Technology and discover new opportunities to increase sales\nLog activities and update pipeline metrics daily\nMaintain a strong understanding of the Pathify platform, especially focusing on best practices and valuable use cases\nOther duties as assigned\nSkills, Knowledge and Expertise\nHigh-energy, activity-driven mindset with strong organization and time management skills\nCapacity to use initiative and independent judgment appropriately while making decisions quickly and effectively\nRapid mastery of the technology\nWillingness to motivate colleagues and teams to work towards shared sales targets and strategies\nComfortable with quantifiable metrics, daily call/activity expectations, and aggressive retention targets\nEntrepreneurial spirit, intellectual curiosity, and persuasive confidence \nDemonstrated desire for continuous learning and improvement\nTrust, positivity, patience, and a desire to learn and have fun\nAbility to use standard office equipment, computer equipment and software, including word processing, database management, spreadsheet applications, and electronic mail\n2-3 years of account management in a SaaS environment, or equivalent experience in a similar role\nEvidence of consistent above quota production in a similar role\nAbility to travel occasionally\nHigher Ed tech experience a plus\nStart-up professional experience a plus\nBenefits\nAt Pathify, we’re obsessed with improving the student experience-but we know we can’t do that if our own team’s experience isn't top-tier. We don't just offer \"perks\"; we offer a safety net and a launchpad so you can do your best work without sweating the small (or big) stuff.\nHere’s a look at how we take care of our own:\nHealth & Harmony\nWe want you feeling your best, whether you're at your desk or out exploring the world.\nComprehensive Coverage: Robust Health, Dental, and Vision insurance to keep you and your family \"high-def\" and healthy.\nTax-Smart Savings: Choose between a Flexible Spending Account (FSA) or a Health Savings Account (HSA) to keep more of your paycheck where it belongs.\nPeace of Mind: Life happens. Our Life Insurance policy ensures you and your loved ones are always protected.\nTime to Recharge: We believe in unlimited Paid Time Off (PTO) that you actually use. Whether it's a beach, a mountain, or a couch, go find your happy place.\nGrowing Families: Our Parental Leave policy gives you the time you need to bond with your newest family member without the stress of \"checking in.\"\nWealth & Wisdom\nWe’re invested in your future just as much as you are.\nFuture-Proofing: Our 401(k) plan helps you build your nest egg, and our Company Match means we’re literally putting our money where our mouth is to help you retire in style.\nNever Stop Learning: We’re in EdTech, after all! Our Student Loan Reimbursement program helps you level up your skills, whether it's a certification or a new degree.\nThe Pathify Lifestyle\nSince we’re a modern team, we make sure your daily \"office\" life is actually enjoyable.\nHome Office Stipend: We’ll help you deck out your workspace. Whether you need an ergonomic chair or a second monitor, we’ve got your back (literally).\nWellness & Mental Health (Bonus!): Access to an Employee Assistance Program (EAP) and mental health resources, because your brain is your most important asset.\nThe Bottom Line: We’re building the future of higher education, and we want you to have a blast while doing it. If you’re looking for a place that treats you like a human first and an employee second, you’ve found it.\nCompensation:\n$100,000 - $125,000 / year OTE\n$60-80K Base + Commissions","description_format":"text","description_chars":5249,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Home office","Life insurance","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning"],"lifecycle":[{"event":"open","at":"2026-11-13T20:21:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":30,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-13T23:09:34Z"},"pay":{"stated_usd_annual":125000,"is_top_pay":true},"html_url":"https://alion.io/job/pathify-sales-account-manager-smb","json_url":"https://alion.io/job/pathify-sales-account-manager-smb.json","meta":{"generated_at":"2026-11-13T23:09:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686511},"rest":"https://alion.io/mcp/rest/get_company?id=686511"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpathify-sales-account-manager-smb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpathify-sales-account-manager-smb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpathify-sales-account-manager-smb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pathify-sales-account-manager-smb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpathify-sales-account-manager-smb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4280137}},{"tool":"search_jobs","arguments":{"company":"pathify.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4280137},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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