{"id":989277,"url":"https://alion.io/job/pathstone-director-it-operations","title":"Director, IT Operations","company":{"id":707447,"name":"Pathstone","domain":"pathstone.com","url":"https://alion.io/company/pathstone","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":70,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":62,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States","Newtown Square, United States","New York, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":175000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"Cloudflare","optional":false},{"name":"Configuration Management","optional":false},{"name":"Crowdstrike","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"VMWare","optional":false},{"name":"Zero Trust","optional":false},{"name":"AWS","optional":true},{"name":"GCP","optional":true},{"name":"ITIL","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-07-10T23:54:59Z","employer_posted_date":"2026-09-01","last_verified_at":"2026-11-07T09:52:36Z","board_verified":true,"closed_at":null,"days_open":119,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":119},"description":"Company Description: Pathstone is a growing wealth management firm serving ultra-high net worth families, single family offices, foundations, and endowments. We are united by a clear purpose: to help clients pursue their Preferred Life - with clarity, confidence, and long-term support across the full landscape of wealth and well-being.\nOur services include investment advisory, as well as integrated planning and coordination across key areas such as tax strategy, risk management guidance, wealth and estate planning support, philanthropic planning, and family governance - helping clients navigate complexity and make informed decisions aligned with their goals.\nWith more than 20 office locations and over $185 billion in client assets under management, advisory, administration, and related services, Pathstone has expanded significantly over the past five years, reflecting sustained momentum and continued investment in our team and platform.\nPathstone is committed to making a meaningful difference for clients and their families, while fostering a supportive, purpose-driven environment for our professionals. Team members are encouraged to pursue their interests and contribute to the firm’s culture through committees and initiatives that help shape our shared mission.\nOur people are our greatest asset, and we offer a competitive, flexible benefits program designed to support life both inside and outside of work. Benefits include comprehensive medical, vision, and dental coverage, flexible spending options, flexible PTO, life insurance, education support, a 401(k) plan, parental leave, and more.\n\nJobDescription: We are seeking an experienced Director of Information Technology to lead and transform our IT operations as we separate the IT function from Security. This senior role serves as the primary IT architect and operations leader, responsible for designing and delivering technology solutions that support current and future business initiatives while ensuring the availability, performance, and security of the enterprise technology environment. This hands-on leadership position requires the ability to review technical designs, troubleshoot escalated issues, mentor engineers, and make architectural decisions across Azure, Microsoft 365, identity, endpoint management, networking, and SaaS platforms.\nThe Director will own full IT operations, from cloud platforms and SaaS applications to networks, infrastructure, and end-user services, and will be accountable for reliable service delivery, operational excellence, and continuous improvement.\nReporting to executive leadership, this role will directly manage a distributed team of IT engineers and administrators and collaborate closely with Security, Finance, and business stakeholders to align technology with strategic objectives.\n\nKey Responsibilities: \nIT Strategy & Architecture\nDevelop and drive the firm’s robust IT architecture and infrastructure strategy, aligning technology investments with growth priorities and digital transformation goals.\nDesign end-to-end technical solutions for new projects, while overseeing firm-wide technology enhancements or integrations to support evolving business needs.\nEnsure all solutions are secure, scalable, and compliant, following industry standards and best practices.\nOperations Leadership & Service Reliability\nLead IT operations, ensuring stability, performance, and availability of all IT systems and services.\nOversee cloud infrastructure (Microsoft Azure, IaaS/PaaS), on-premises data center resources, and enterprise networks.\nImplement highly resilient systems to support uptime goals, disaster recovery objectives, and capacity planning for future growth.\nCloud & SaaS Platform Management\nLead the management of all IT-owned cloud and SaaS platforms across the firm, including Azure, Microsoft 365, Okta Identity, Zoom, and other collaboration and enterprise applications.\nDrive seamless integration across systems, establishing effective identity and access management across Azure Entra ID/AD and SaaS SSO platforms.\nGuide the adoption and governance of AI usage in IT, ensuring tools are implemented thoughtfully, with a focus on security, cost efficiency, and compliance with organizational policies.\nIT Operations Service Management\nEstablish and continuously improve IT service management practices (incident, problem, change, and configuration management) to ensure reliable and efficient service delivery.\nOwn the reliability and performance of IT systems, proactively monitoring critical services and leading timely incident response efforts to minimize disruption and address root cause analysis for major outages.\nDrive continuous improvement by leveraging data, metrics, and post-incident insights to enhance system performance and reduce recurring issues.\nChampion automation and process optimization to improve efficiency, reduce operational risk, and streamline day-to-day operations.\nPlan for scale and resilience by ensuring systems can support future growth and maintain robust disaster recovery and business continuity capabilities.\nLeadership & Team Management\nLead and mentor a distributed IT operations team, including system engineers, cloud administrators, system administrators, and service desk staff, ensuring seamless support for critical systems and fostering a customer-focused, high-performance culture.\nClearly define team roles, goals, and development plans, ensuring team members have the training and resources to succeed.\nFoster a culture of accountability and knowledge sharing by maintaining technical documentation, runbooks, and standard operating procedures.\nProvide leadership in recruiting and onboarding new IT team members, ensuring effective cross-training and succession planning.\nProject & Program Management\nOversee IT projects and programs from concept through delivery, including major technology upgrades, migrations, and rollouts (Office 365/Azure cloud migrations, identity consolidation projects, network or infrastructure upgrades).\nPartner with cross-functional teams to ensure solutions align with business needs and compliance requirements, delivering projects on time and within scope.\nWork closely with Security and DevOps/Engineering to align on security standards, infrastructure needs, and environment readiness, ensuring solutions are secure and scalable.\nCollaborate with business stakeholders to understand priorities, gather requirements, and communicate IT roadmaps and service expectations.\nManage project portfolios and prioritize initiatives aligned with company strategy.\nVendor & Partner Management\nServe as the primary point of contact for IT vendors, ensuring strong strategic partnerships and cost-effective contracts.\nOversee timely and favorable renewals and negotiations for major technology vendors and cloud services (Okta, Zoom, Box, telephony, LogicMonitor, Cloudflare).\nMonitor vendor performance against SLAs and drive improvements or changes as needed.\nEvaluate and onboard new vendors and service providers to support evolving technological needs.\nFinancial & Resource Management\nManage IT budget and technology spend across cloud services, software licenses, hardware, and other services.\nWork closely with Finance on annual budgeting and forecasting, providing clear insights into IT investments and identifying opportunities for cost savings.\nMonitor cloud usage and SaaS licensing, optimizing costs where appropriate by right-sizing resources, eliminating waste, and negotiating volume discounts.\nEnsure capacity planning for systems and storage, balancing performance and cost efficiency.\nGovernance, Risk & Compliance\nEnsure IT operations comply with industry regulations and internal policies, including financial services requirements and data privacy and security standards.\nCollaborate with Information Security and Risk teams on initiatives such as Zero Trust architecture, vulnerability management, identity governance, and audit readiness.\nMaintain state of audit readiness through proper documentation, change logs, and consistent processes.\nInnovation & Continuous Improvement\nProactively identify opportunities to leverage new technologies and modern best practices to enhance IT service delivery and agility.\nPartner with development and product teams to enable efficient CI/CD pipelines and integrated solutions.\nEvaluate emerging trends to future-proof the firm’s IT operations.\n\nRequired Qualifications:\nBachelor’s degree in computer science, information technology, or related field.\n10+ years of experience in IT infrastructure and operations, with 3 - 5+ years in IT management or leadership roles within medium to large enterprises.\nProven ability to lead end-to-end enterprise IT operations, including data centers, cloud platforms, networks, applications, and support, while improving reliability and efficiency.\nStrong expertise in cloud and enterprise IT systems, especially Microsoft Azure (IaaS/PaaS), the Microsoft 365 ecosystem, and enterprise networking.\nFamiliarity with identity and access management, virtualization, endpoint management, and IT security tools (Azure, Active Directory/Entra ID, Okta SSO/MFA, VMware vSphere, Intune/Endpoint Manager, endpoint protection like CrowdStrike, web proxies like Netskope).\nStrong understanding of IT architecture, systems integration, and modern best practices such as Infrastructure as Code and CI/CD pipelines.\nExperience implementing IT service management practices, including incident response, change management, service desk operations, monitoring, capacity planning, and backup and disaster recovery.\nProven ability to manage enterprise vendors and SaaS providers, including contract negotiations and performance management.\nDemonstrated financial acumen, with experience managing and optimizing large-scale technology budgets.\nEffective leadership skills, with experience building and mentoring high-performing teams while fostering accountability and collaboration.\nExcellent communication skills, with the ability to partner with executive stakeholders and work with non-technical team members, translating business needs into clear, actionable technical strategies.\nStrong analytical and problem-solving abilities, with a focus on continuous improvement.\nPreferred Qualifications:\nExperience in financial services or other regulated industries, with familiarity in compliance frameworks (SEC, NIST, SOC 2) and audit processes.\nAbility to design processes that meet rigorous data security and record-keeping standards.\nAdvanced certifications or expertise in cloud technologies (Azure, AWS, GCP), Cloud Security/Zero Trust architectures, and security operations (identity federation, threat detection, data protection).\nExposure to AI/ML platforms or governance of emerging technologies is a strong plus.\nProven success leading large-scale IT projects or transformations, such as M&A integrations, cloud migrations, and infrastructure upgrades, on time and within budget, using structured project management methodologies.\nFamiliarity with ITIL or similar frameworks for change control, with a track record of improving processes to reduce operational risk.\n\nWhat Success Looks Like:\nEnsure critical systems and services operate reliably, delivering consistent performance and minimizing unplanned downtime so the business can run smoothly.\nLead efficient incident response and proactive problem-solving, reducing recurring issues while maintaining a well-documented, secure, and audit-ready environment.\nDrive key IT initiatives, such as cloud migrations and system upgrades, to successful delivery, enabling business growth, digital innovation, improved scalability, and enhanced end-user experience.\nManage technology budget effectively, optimizing cloud and vendor costs while improving efficiency and delivering strong value from IT investments.\nBuild and lead a high-performing, engaged team, reflected in retention and productivity, while earning the trust of internal sta...","description_format":"text","description_chars":13253,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Wealth Management & Financial Advisors","Asset Management & Funds"],"lifecycle":[{"event":"open","at":"2026-09-17T01:26:19Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.668,"p_room":0.36,"age_days":119,"expected_fill_days":62,"reasons":["conf:4","win:tail","crowd:"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":225000,"is_top_pay":false},"html_url":"https://alion.io/job/pathstone-director-it-operations","json_url":"https://alion.io/job/pathstone-director-it-operations.json","meta":{"generated_at":"2026-11-07T12:13:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13401,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":707447},"rest":"https://alion.io/mcp/rest/get_company?id=707447"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpathstone-director-it-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpathstone-director-it-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpathstone-director-it-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pathstone-director-it-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpathstone-director-it-operations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":989277}},{"tool":"search_jobs","arguments":{"company":"pathstone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":989277},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}