{"id":2558322,"url":"https://alion.io/job/pathstream-operations-lead-coaching","title":"Operations Lead, Coaching","company":{"id":449970,"name":"Pathstream","domain":"pathstream.com","url":"https://alion.io/company/pathstream","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":102000,"max_usd":202000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":149},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T18:53:29Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T22:12:41Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Operations Lead, Coaching\nPathstream | Operations | Remote\nWHAT WE DO\nPathstream was founded on the premise that substantial unrealized economic and human potential exists within each organization's frontline workforce. We are reshaping the way employees and managers on the frontlines excel in their careers. In this age of rapid tech evolution, our enterprise partnerships transform frontline teams from transactional to relational, and from task-oriented to strategic.\nWe impact companies' bottom lines with improved productivity, increased retention, and differentiated quality of customer experience - while employees experience greater success in their current roles and unlock future professional growth.\nWe're a tight-knit, hardworking, mission-driven team of ~60 employees eager to scale our solution and transform careers across the United States.\nAbout The Role\nCoaches are at the heart of the learner experience at Pathstream. Our coaching team is 20+ people today, and in 2027 we expect it to double, triple, or more. The systems that got us here won't get us there, and we're hiring someone to help design and build the ones that will.\nAs Coaching Operations & Design [Specialist/Lead], you'll drive how we recruit, onboard, equip, and manage coaches as the team grows. You'll be coaches' first point of contact for questions, and you'll build the tools and resources that let them find their own answers over time. When something isn't working, you'll fix it at the root so it doesn't break the same way twice. The coaching work itself is evolving fast too, so you won't be maintaining a playbook; you'll be writing it, testing it, and rewriting it. You'll work closely with Program and Client Success, as well as Product and Engineering, and you'll have real say in how coaching evolves at Pathstream.\nWhat You’ll Do\nBuild the onboarding engine that takes a new coach from offer to first learner call quickly and confidently, and make it work at 3x today's volume.\nOwn the coach operating system: tools, access, partner context, and policies, so coaches spend their time coaching, not hunting for information.\nFind what's broken or slow, dig to the root cause, and ship durable fixes (automation, better tooling, clearer process) rather than workarounds.\nOwn the data behind coaching: keep databases and key metrics clean so leadership can make staffing and program decisions with confidence.\nTurn coach feedback into strategic system and process updates\nPartner with Program and Client Success to staff client engagements well and make coaching a strategic lever for client outcomes.\nHelp design how we recruit and manage coaches as the team and the work evolve.\nWhat We’re Looking For\nA minimum of 4 years in operations, project management, consulting, or similar, ideally somewhere fast-moving.\nYou've built or rebuilt a process or system and can point to the results.\nYou get bored doing the same thing twice, so you automate it, template it, or eliminate it.\nYou're comfortable with data: spreadsheets, databases, dashboards. You use numbers strategically to inform day-to-day operations and longer-term planning.\nYou're organized enough to juggle lots of moving pieces, and calm when priorities shift.\nYou write and communicate clearly, and people across teams trust you to get things done.\nYou care about education, coaching, or helping people grow at work.\nWHAT WE OFFER\nTransparent and social culture, challenging work, fast learning cycles, practical training, and meaningful feedback\nStrong sense of ownership and strategic work that impacts our product, users, colleagues, business, and world\nCompetitive salary commensurate with experience and geographic location:Zone 1 (NYC and SF Bay Area): $110K-$135K\nZone 2: $100-$125K \nZone 3: $90-$115K \n\nComprehensive benefits package100% employer-paid medical, dental, and vision insurance coverage for you and 50% for your partner/spouse and dependents\nFlexible spending account (health)\nEmployee Assistance Program (mental health, financial health, legal support, and more)\nFree access to wellbeing apps like Ginger and Headspace \nFlexible paid time off and 13 paid holidays\nGenerous paid parental leave \nShort and long-term disability insurance (100% company paid)\nAnnual professional development budget\nCompany-provided laptop\nRemote-first culture\nLife insurance (100% company paid)Optional supplemental life insurance\n\n401(k)\nDiscounted pet insurance\n\nCOMMITMENT TO DIVERSITY AND INCLUSION\nOur company values diversity and believes diverse teams make innovation possible. We work on complex, difficult problems with no linear or clear solutions. We need a diverse team that can bring different perspectives and approaches, and whose experiences reflect the full set of stakeholders we seek to serve. As such, Pathstream is an equal opportunity employer. We encourage all qualified applicants from any race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or other characteristics to apply.\nSAN FRANCISCO FAIR CHANCE ORDINANCE\nPursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.\n#LI-Remote","description_format":"text","description_chars":5228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Insurance coverage","Life insurance","Parental leave","Professional development","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Continuing Education","Career Services"],"lifecycle":[{"event":"open","at":"2026-10-14T19:54:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/pathstream-operations-lead-coaching","json_url":"https://alion.io/job/pathstream-operations-lead-coaching.json","meta":{"generated_at":"2026-10-16T00:29:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":449970},"rest":"https://alion.io/mcp/rest/get_company?id=449970"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpathstream-operations-lead-coaching"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpathstream-operations-lead-coaching"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpathstream-operations-lead-coaching"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pathstream-operations-lead-coaching\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpathstream-operations-lead-coaching"}]}