{"id":2104262,"url":"https://alion.io/job/pathways-vermont-vermont-support-line-operator","title":"Vermont Support Line Operator","company":{"id":2227768,"name":"Pathways Vermont","domain":"pathwaysvermont.org","url":"https://alion.io/company/pathwaysvermont","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Burlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":null,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T16:57:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-22T03:01:13Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"VSL Operator - Full Time - 3rd Shift\nThe Company: Pathways Vermont provides community-based mental health services and collaborative learning that centers people as the experts of their own lives. We strengthen our communities and the system of care by elevating the voices of lived experience.\nPathways Vermont is committed to a diverse workplace that reflects the communities we serve and is particularly interested in receiving applications from a broad spectrum of people interested in providing supportive social services to Vermonters including people with military experience, individuals with disabilities, and people of color.\nThe Role:The Vermont Support Line Operator provides phone support that is free, confidential, nonjudgmental and available to all Vermonters 24/7. The Vermont Support Line is staffed by individuals who acknowledge that they have experienced a broad range of struggles of their own and are willing to be open about them utilizing the principles of Intentional Peer Support.\nAvailable Positions: 1\nLocation: Remote (Employees must reside in Vermont USA)\nServes:All Vermonters over the age of 18\nSupervised by:VSL Shift Supervisor\nSchedule:Full time - 35-40 hours (Saturday-Wednesday - 11p-7a)\nApplication Requirements:\nA Cover Letterand Resumeare required with your application.\nResponsibilities:\nProvide confidential peer support utilizing choice-based, person-centered, risk reduction, and strengths-based approaches\n\nRespond to callers and texters via phone or text within a reasonable timeframe\n\nCommunicate via email, chat, and text with co-workers and supervisors\n\nComplete accurate data collection after each call\n\nCommunicate programmatic expectations and limitations to callers and texters\n\nNegotiate adversity and challenging conversations with callers - including, but not limited to: conversations about death or wanting to die, substance use, altered states, extreme states, and oppressive systems\n\nAssist callers in crisis and refer them accordingly to appropriate resources\n\nAwareness and adherence to understanding of policies and procedures, including emergency and on-call protocols\n\nAttendance at mandatory meetings and training is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR\n\nComplete the Certified Peer Support Provider (CPSP) process\n\nOther Duties as assigned\n\nAttendance at the annual All Staff and Programmatic Retreats is an expectation of employment with Pathways Vermont, unless excused by the employee’s manager/HR. Retreats are held on workdays, during normal working hours, and are fully paid.\n\nQualifications:\nMust live and work in Vermont\n\nMust have the ability to attend 1 team meeting monthly and 1 supervision weekly\n\nDirect lived experience of what is commonly referred to as a mental health challenge or crisis (not solely substance use challenges), and a willingness to share when appropriate\n\nAbility to meet the requirements of the Certified Peer Support Provider (CPSP) process with The Copeland Center\n\nAbility and willingness to share one’s own life experiences with intentionality and thoughtfulness\n\nCommitment to providing quality peer support and alignment with peer values/ethics\n\nExcellent interpersonal skills and the ability to form relationships with individuals from diverse backgrounds and experiences including people who have experienced marginalization, oppression, and injustice\n\nWillingness to self-reflect, learn, and take responsibility\n\nWillingness to practice new ways of being in relationships and to seek support when needed\n\nAbility to negotiate crisis situations and set professional boundaries and personal limits\n\nRisk and discomfort tolerance\n\nWillingness to try to find reconnection after disconnection\n\nAbility to work independently and as part of a team\n\nAdvanced computer literacy skills - experience with Google Suite preferred\n\nAbility to multitask between phone calls, textline, and team communication\n\nAbility to independently meet job requirements\n\nHigh school degree or comparable work experience\n\nAvailability to work occasional holidays\n\nPreferred Qualifications:\nAt least one year of experience working in previous peer support roles and understanding of the peer movement’s history\n\nProfessional peer support experience, Intentional Peer Support certification, and CPSP certification\n\nKnowledge of community resources and supports\n\nAwareness of or experience with at least two of the following: the consumer/psychiatric survivor/ex-patient movement, mad pride movement, neurodivergence, risk reduction, and healing justice and disability justice\n\nWorking Conditions/Physical Demands:\nAbility to work from home independently in a confidential space with limited distractions\n\nReliable internet connection\n\nDaily operation of a computer and virtual phone software\n\nFrequent talking and listening in participation of exchanging ideas through spoken word and occasional receipt and giving of detailed information through oral communication\n\nFrequent utilization of close visual acuity and reading from a computer screen, must be able to read information captured in type\n\nFrequent typing and communicating with team members in a group chat\n\nRegular participation in virtual meetings\n\nModerate reading responsibilities\n\nOccasional exposure to high levels of noise and persons who are upset, angry, or in an extreme state\n\nFor training purposes if needed, ability to work in an office setting either with others and/or independently\n\nYour supervisor may utilize various remote technology tools to monitor work from home performance and output\n\nCompensation:\n$21.50 per hour\n\nBenefits:\nMedical, dental and vision insurance\n\nLong Term Disability/Life Insurance\n\nPaid Time Off (accrual of 210 hours per year to start)\n\n9 Paid Holidays Annually\n\n403(b) Retirement Savings Plan\n\nEmployee Assistance Program\n\nLongevity Recognition Rewards\n\nAccess to a wide variety of Pathways facilitated trainings including Intentional Peer Support\n\nIt is the policy of Pathways Vermont that all employees and applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, veteran status, age, sex, marital status, sexual orientation, gender identification, or 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