{"id":1205391,"url":"https://alion.io/job/patientpoint-customer-success-executive","title":"Customer Success Executive","company":{"id":5501,"name":"PatientPoint","domain":"patientpoint.com","url":"https://alion.io/company/patientpoint","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tucson, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"closed","first_seen_at":"2026-09-24T21:25:35Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-02T21:53:56Z","board_verified":false,"closed_at":"2026-10-02T21:53:56Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Join PatientPoint to be part of a dynamic team creating change in and around the doctor’s office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.\nJob Summary: \nThe Customer Success Executive ensures customers get the most from our products, manages all aspects of service from setup to troubleshooting, and promotes engagement and retention. As the primary customer advocate, Customer Success Executive partners with provider offices to understand their needs, optimize their experience, and identify opportunities to expand value. \nWhat You’ll Do: \nManage the complete service and connectivity device lifecycle, from onboarding through implementation, ensuring smooth operation and timely resolution of issues. \nTroubleshoot and resolve hardware and software issues by applying training, resources, and logical problem-solving skills. \nAccountable for product training and adoption by proactively engaging customers to drive full and effective use of product feature and functionality. This requires determining the optimal training method for each office and ensuring successful implementation. \nServe as the customer’s trusted advisor, building strong relationships and delivering an exceptional customer experience at every touchpoint. \nMonitor account health, usage trends, and feedback to identify risks to retention and opportunities for growth. \nPartner cross-functionally with internal teams (sales, technical support, product, operations) to escalate and resolve complex issues. \nLead Proactive Cadence Calls and other strategic customer conversations to highlight value, outcomes, and future opportunities. \nContribute to continuous improvement by sharing customer insights and recommending enhancements to products and processes. \nWhat We Need: \nProven ability to manage customer relationships with a solution-oriented and customer-first mindset. \nStrong critical thinking and problem-solving skills; comfortable learning and applying technical knowledge through training. \nExcellent communication skills, with the ability to tailor messaging to end users, office managers, and executives. \nExperience in customer success, account management, or related customer-facing role preferred. \nAbility to independently manage multiple priorities, remain calm under pressure, and deliver timely results. \nA passion for driving customer engagement, retention, and growth. \nWhat You’ll Need to Be Successful: \nService-oriented with a strong sense of ownership and accountability. \nNaturally curious, eager to learn, and adaptable in fast-changing environments. \nAbility to simplify complex issues and explain solutions in clear, approachable language. \nStrong organizational skills with attention to detail and follow-through. \nProficiency with CRM and customer success tools (e.g., Salesforce) a plus. \nCollaborative mindset with the ability to work effectively across teams and influence without direct authority. \nEntrepreneurial spirit with a proactive approach to identifying opportunities for improvement and growth. \nDemonstrated ability to balance empathy with driving business outcomes. \n\nAbout PatientPoint: \n PatientPoint® is the Point of Change company, transforming the healthcare experience through the strategic delivery of behavior-changing content at critical moments of care. As the nation’s largest and most impactful digital network in 30,000 physician offices, we connect patients, providers and health brands with relevant information that is proven to drive healthier decisions and better outcomes. Learn more at patientpoint.com. \nLatest News & Innovations: \nWhy is PatientPoint a Best Place to Work! Read More\nTeammate Honored as \"Top Woman in Tech\". Read More\nRecognized on Vault’s Top Internship List. Read More\nWhat We Offer: \nWe know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.\nPatientPoint recognizes that privacy is important to you. Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information. 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