{"id":1288690,"url":"https://alion.io/job/patlytics-customer-success-manager-2","title":"Customer Success Manager","company":{"id":14573,"name":"Patlytics","domain":"patlytics.ai","url":"https://alion.io/company/patlytics","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-09-25T20:37:52Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-19T19:55:36Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Patlytics is an AI-powered patent intelligence platform. IP law firms and in-house patent teams use us across the patent lifecycle: invention disclosure, drafting, prosecution, portfolio analysis, and infringement and litigation work. Our customers are practitioners who work to a very high standard of accuracy. Our job is to make them faster without costing them any of that precision.\nThe Role\nAs a Customer Success Manager, you will own post-sale relationships with a book of law firm and corporate IP customers. You will be their trusted advisor from onboarding through renewal. You will drive adoption across practice groups, show measurable value to partners and IP leaders, and turn what customers tell you into insight our Product and Engineering teams can act on.\nThis role suits someone who already knows how legal teams buy, adopt, and resist new technology, and who likes the challenge of earning attorneys' trust.\nWhat You'll Do\nOwn a portfolio of customer accounts, including onboarding, adoption, health, renewals, and expansion\n\nLead onboarding and training for attorneys, patent agents, paralegals, and innovation or KM teams, tailored to each group's workflows\n\nBuild success plans with clear adoption and ROI milestones, and run regular business reviews with partners, IP counsel, and legal ops leaders\n\nWatch usage and health signals, spot risk early, and step in before a renewal is at risk\n\nFind expansion opportunities across practice groups, offices, and use cases, and work with Sales to close them\n\nAct as the voice of the customer internally. Bring structured, specific feedback to Product and Engineering, and help set roadmap priorities\n\nWork with Support and Engineering on escalations until they are fully resolved\n\nHelp build the CS function by creating playbooks, onboarding materials, health scoring, and processes that scale\n\nWhat We're Looking For\n3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company\n\nLegaltech experience is required. You have worked with law firms, in-house legal teams, or both, and you understand how they operate: billable-hour economics, partner-driven decisions, KM and innovation teams, and confidentiality and security expectations\n\nA record of hitting retention, adoption, and expansion goals\n\nComfort presenting to senior attorneys and executives, and the credibility to hold your ground with them\n\nStrong written communication. Your emails, recaps, and success plans are clear, precise, and professional\n\nHighly organized, with the ability to manage many accounts at once without losing track of details\n\nCuriosity about AI and how it is changing legal work\n\nNice to Have\nExperience in IP, patent prosecution, or patent litigation, whether at a firm, in-house, or at an IP-focused software company\n\nA JD, patent agent registration, or technical or scientific background\n\nEarly-stage startup experience, including helping build a CS function from scratch\n\nFamiliarity with HubSpot or a similar CRM and with customer success tooling\n\nHow We Work\nOur Cultural Pillars shape how we operate. For this role, a few matter most:\nEarn Customer Trust Always. Our customers stake their professional reputations on the work product. You protect that trust in every interaction.\n\nPrecision Is Part of Speed. Moving fast only helps if the details are right.\n\nMake Progress Visible. You make customer health, wins, and risks easy for everyone to see.\n\nGet Things Done Yesterday, Together. You act with urgency, and you pull in the right people instead of working alone.","description_format":"text","description_chars":3557,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal AI"],"lifecycle":[{"event":"open","at":"2026-09-26T07:06:39Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":187500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.73,"p_room":0.75,"age_days":23,"expected_fill_days":31,"reasons":["conf:1","win:late"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/patlytics-customer-success-manager-2","json_url":"https://alion.io/job/patlytics-customer-success-manager-2.json","meta":{"generated_at":"2026-10-19T21:35:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":596,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":14573},"rest":"https://alion.io/mcp/rest/get_company?id=14573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpatlytics-customer-success-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpatlytics-customer-success-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpatlytics-customer-success-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/patlytics-customer-success-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpatlytics-customer-success-manager-2"}]}