{"id":1925954,"url":"https://alion.io/job/patriotgis-client-service-representative-2","title":"Client Service Representative","company":{"id":7109,"name":"Patriot Growth Insurance Services","domain":"patriotgis.com","url":"https://alion.io/company/patriotgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marion, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":80000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-13T20:28:28Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-30T21:17:28Z","board_verified":true,"closed_at":null,"days_open":78,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":78},"description":"Client Service Representative\nDouce James | Marion, OH | On-Site | Full-Time\nWhy This Role Matters\nAs a Client Service Representative, you are often the first person clients connect with when they need assistance, guidance, or support. Your ability to create a welcoming experience, manage important administrative processes, and keep daily operations running smoothly helps strengthen client relationships and supports the success of the agency.\nAt Douce James, you'll work alongside a team committed to delivering personalized insurance solutions across home, auto, life, retirement, commercial, farm, crop, and investment services. This position plays an important role in ensuring clients receive responsive service while supporting agency teams with essential administrative and operational functions.\nHow You'll Make an Impact\nWelcome clients and visitors with a professional, friendly, and service-focused approach.\nAnswer incoming calls and direct clients and business partners to the appropriate team members to ensure timely assistance.\nProcess account requests, changes, and payments accurately while maintaining excellent client service.\nCoordinate and confirm appointments, meetings, and office activities to support efficient agency operations.\nOrganize and distribute incoming and outgoing mail, helping maintain smooth day-to-day workflows.\nMaintain records, files, correspondence, and administrative documentation to support accurate and efficient operations.\nSupport special projects through research, document preparation, data entry, and general office assistance.\nHelp create a professional, organized, and welcoming office environment for clients, team members, and visitors.\nWho You Are\nCustomer-focused and genuinely enjoy helping people solve problems and find answers.\nOrganized and detail-oriented, with the ability to manage multiple priorities effectively.\nA strong communicator who interacts professionally and confidently with clients, colleagues, and business partners.\nReliable and accountable, with the ability to work independently while contributing to team success.\nAdaptable and flexible in a fast-paced office environment.\nCommitted to accuracy and quality in administrative and customer service work.\nComfortable using technology and office systems to support daily responsibilities.\nWhat You Bring\nDay One:\n3 to 5 years of experience in customer service, administrative support, clerical support, office support, or a related role.\nHigh school diploma or equivalent.\nStrong verbal and written communication skills, including excellent grammar, spelling, and punctuation.\nExceptional customer service and interpersonal skills with a professional and approachable demeanor.\nStrong organizational skills and attention to detail.\nDemonstrated ability to prioritize tasks, manage time effectively, and work independently.\nProficiency with Microsoft Office Suite and standard office technology and equipment.\nAbility to collaborate effectively within a team-oriented environment.\nValuable Additions:\nAssociate degree.\nPrevious experience in an insurance agency, financial services office, or professional services environment.\nExperience supporting client account administration and office operations.\nFamiliarity with agency management systems or customer relationship management software.\nReal Benefits for Real Life\nAt Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.\nHighlights Include:\nMultiple medical plan options, with preventive care covered at 100%\nFree virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions\nEmployer-paid short-term and long-term disability coverage\nPaid parental leave\nPersonalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave\nCompetitive 401(k) company match to help you build your financial future\nComprehensive dental and vision coverage\nEmployee Assistance Program with confidential mental health, legal, financial, and work-life support\nAbout Patriot Growth Insurance Services\nAt Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.\nFounded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.\nAbout Douce James\nSince 2017, The Douce Agency, LLC has been a trusted independent insurance agency based in Marion, Ohio, proudly serving individuals, families, and businesses across Ohio, Indiana, and Michigan. As a proud partner agency of Patriot Growth Insurance Services, we offer a wide range of personalized insurance solutions, including home, auto, life, retirement, commercial, investments, farm, and crop coverage. Our experienced team is committed to delivering outstanding service and tailored protection to meet the unique needs of every client.\nPatriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.\nPay Range: Posted below*\n*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. \nPatriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.\nPay Range\n$16.83—$18.27 USD","description_format":"text","description_chars":7645,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-05T19:53:14Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":182500,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.28,"age_days":77,"expected_fill_days":29,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/patriotgis-client-service-representative-2","json_url":"https://alion.io/job/patriotgis-client-service-representative-2.json","meta":{"generated_at":"2026-10-30T23:13:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7109},"rest":"https://alion.io/mcp/rest/get_company?id=7109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpatriotgis-client-service-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpatriotgis-client-service-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpatriotgis-client-service-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/patriotgis-client-service-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpatriotgis-client-service-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1925954}},{"tool":"search_jobs","arguments":{"company":"patriotgis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1925954},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}