{"id":1925900,"url":"https://alion.io/job/patriotgis-telecom-manager","title":"Telecom Manager","company":{"id":7109,"name":"Patriot Growth Insurance Services","domain":"patriotgis.com","url":"https://alion.io/company/patriotgis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T17:13:23Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-13T17:36:14Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Telecom Manager\nPatriot Growth Insurance Services | United States | Remote | Full-Time\nWhy This Role Matters\nAs Telecom Manager, you'll play a critical role in modernizing and scaling telecommunications services across a rapidly growing organization. This position leads the successful delivery of a major RingCentral migration while overseeing the transition of telecom circuits across approximately 170 independent agencies to a managed services provider.\nYou'll partner closely with agency stakeholders, telecommunications carriers, managed service providers, project managers, and internal technology teams to ensure seamless migrations, reliable operations, and exceptional end-user experiences. Your leadership will directly influence business continuity, operational efficiency, cost optimization, and the long-term success of Patriot's telecom strategy.\nWork Arrangement: Remote-first role with occasional travel. Scheduled evening and weekend work is required to support migration activities and production cutovers.\nHow You'll Make an Impact\nLead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.\nManage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post-cutover support.\nCoordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.\nGovern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.\nStandardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.\nPartner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.\nWho You Are\nA proactive problem solver who remains calm and organized while managing complex migration activities and competing priorities.\nSkilled at building productive relationships across technical teams, agency leadership, external vendors, carriers, and managed services partners.\nComfortable balancing strategic planning with hands-on execution and operational support.\nHighly organized with strong project coordination, documentation, and stakeholder communication skills.\nA collaborative leader who can effectively manage contractors, vendors, and cross-functional workstreams.\nDetail-oriented and process-driven, with a focus on accuracy, accountability, and continuous improvement.\nAdaptable and capable of managing multiple concurrent projects in a fast-paced, acquisition-driven environment.\nWhat You Bring\nDay One:\n7+ years of experience in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.\n3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.\nExperience managing telecom circuit inventories and lifecycle activities, including orders, disconnects, billing, escalations, and carrier coordination.\nExperience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post-migration support.\nStrong knowledge of telecom carrier services, circuit technologies, voice service delivery, telecom lifecycle governance, and operational support models.\nExperience managing managed services provider performance, service delivery, vendor governance, SLAs, and contract adherence.\nUnderstanding of budgeting, forecasting, invoice review, cost controls, savings identification, and telecom expense optimization practices.\nExperience leading enterprise migration initiatives, coordinating multiple stakeholders, managing risks and dependencies, and supporting business continuity requirements.\nStrong troubleshooting and escalation management experience related to telephony, connectivity, call quality, circuit, and user experience issues.\nExperience coordinating after-hours production cutovers and migration activities.\nExcellent communication, documentation, planning, and executive reporting skills.\nAbility to manage at least one contractor supporting telecom migration and operational activities.\nValuable Additions:\nExperience with RingCentral and other leading UCaaS platforms.\nFamiliarity with telecom inventory management tools, carrier portals, and managed network services operating models.\nExperience supporting mergers, acquisitions, integrations, or rebranding initiatives.\nExperience partnering closely with a PMO on resource planning, dependency management, governance routines, and executive reporting.\nInsurance industry experience.\nExperience supporting telecom cost reviews, invoice validation, disconnect cleanup, dispute resolution, and savings initiatives.\nReal Benefits for Real Life\nAt Patriot, great benefits mean more than coverage; they mean being there through every stage of life: your health, your family, your financial future, or simply time to recharge. Whether you're working or not, life doesn't stop. Neither should your benefits.\nHighlights Include:\nMultiple medical plan options, with preventive care covered at 100%\nFree virtual medical and mental healthcare for employees and their families, plus a dedicated healthcare concierge to help you navigate benefits, compare prescription costs, and make more confident, personalized care decisions\nEmployer-paid short-term and long-term disability coverage\nPaid parental leave\nPersonalized PTO that lets you take time away when you need it, without traditional accruals, plus separate sick leave\nCompetitive 401(k) company match to help you build your financial future\nComprehensive dental and vision coverage\nEmployee Assistance Program with confidential mental health, legal, financial, and work-life support\nAbout Patriot Growth Insurance Services\nAt Patriot, we build our teams around a simple idea: people do their best work when they feel supported as whole people, not just managed as employees. We're invested in your growth, not just your output, and we back that up with a competitive salary and a comprehensive health and welfare program that extends to your family and domestic partners too, because who you're building a life with matters to us as much as the work you do.\nFounded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property and casualty agencies across the United States. We're currently ranked the 25th-largest broker in the U.S. by Business Insurance and were named to the 2025 Inc. 5000 list of fastest-growing companies. With over 2,100 employees operating in 150+ locations across more than 45 states, our collaborative model gives every person and every agency the resources and support they need to grow, while each agency keeps its own identity, culture, and way of doing business. That growth has never been about numbers alone, it's about the people behind them.\nPatriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.\nThis policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.\nPay Range: Posted below*\n*Any job offer is based upon a salary analysis to comply with applicable state pay transparency laws, considering relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis. Roles may also be eligible for a supplemental compensation, such as performance-based bonus, commission, or equity. Specific eligibility will be discussed with Talent Acquisition team. \nPatriot Growth Insurance Services offers a comprehensive benefits package, including medical, dental, and vision insurance; a 401(k) with company match; personalized time off and company paid holidays.\nPay Range\n$130,000—$150,000 USD","description_format":"text","description_chars":8887,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-05T19:53:14Z"}],"visa":[],"liveness":{"score":84,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.844,"p_room":1,"age_days":13,"expected_fill_days":52,"reasons":["conf:2","win:early"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":150000,"is_top_pay":true},"html_url":"https://alion.io/job/patriotgis-telecom-manager","json_url":"https://alion.io/job/patriotgis-telecom-manager.json","meta":{"generated_at":"2026-10-13T20:03:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30839,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7109},"rest":"https://alion.io/mcp/rest/get_company?id=7109"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpatriotgis-telecom-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpatriotgis-telecom-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpatriotgis-telecom-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/patriotgis-telecom-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpatriotgis-telecom-manager"}]}