{"id":498216,"url":"https://alion.io/job/pattern-data-senior-client-success-manager","title":"Senior Client Success Manager","company":{"id":6262,"name":"Pattern Data","domain":"patterndata.com","url":"https://alion.io/company/pattern-data","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Charlotte, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":105000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-04-16T15:21:27Z","employer_posted_date":"2026-06-15","last_verified_at":"2026-10-17T17:40:48Z","board_verified":true,"closed_at":null,"days_open":184,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":183},"description":"Who We Are\nPattern Data is an AI-powered platform built for the complexities of mass tort litigation. We help leading law firms automate case analysis, accelerate settlement decisions, and manage high-volume inventories that were traditionally manual and time-intensive.\nThe problems we work on are complex and high-stakes, requiring precision, adaptability, and a deep understanding of both data and client needs.\nWe’re a collaborative, high-ownership team that moves quickly and takes pride in solving hard problems well. People at Pattern go deep to understand the “why,” build solutions that hold up, and stay focused on what drives real outcomes for our customers. We value transparency, thoughtful problem-solving, and authenticity in how we work together and we’re looking for someone who’s excited to contribute to a team that’s actively building and improving every day.\nWhat You’ll Do\nAs a Senior Client Success Manager, you will own and grow a book of business across leading US law firms. You’ll operate as a trusted advisor - bringing together a strong understanding of client workflows, thoughtful data insights, and deep knowledge of our platform to influence client outcomes and long-term success.\nThis is a highly consultative role requiring strong client instincts and the ability to navigate complex client environments while driving measurable impact. You are accountable for outcomes - not just activity - and play a critical role in shaping both the client experience and how we continue to improve and deliver value through our platform. At Pattern, you will be responsible for the following: \nClient Strategy and Management\nOwn and grow a book of business across leading law firms, serving as the primary point of accountability for client outcomes and long-term value\nBuild a strong understanding of each client’s litigation, key stakeholders, and definition of success - connecting how they operate with how they leverage Pattern\nLead the full client lifecycle from onboarding through ongoing engagement, ensuring clients are set up for success quickly and continue to realize value as their needs evolve\nDrive adoption and retention by moving beyond feature usage to shaping client workflows - using data, reporting, and product expertise to reinforce habits and demonstrate impact\nProduct & Litigation Expertise \nBecome a subject matter expert in Pattern’s platform and its application within mass tort litigation\nAct as the voice of the client internally, influencing Product and Engineering roadmaps with high-quality, timely, and strategic feedback\nEvaluate and scope custom client needs (reporting, workflows, features) in partnership with cross-functional teams\nServe as the primary CS owner for assigned litigations, partnering closely with Litigation Managers and Implementation to maintain a deep knowledge of your assigned litigation \nAccount Growth & Retention\nOwn client health, retention, and expansion across your book of business\nProactively identify trends, risks, and expansion opportunities across your book, using engagement signals and client context to prioritize where to focus and when to act\nIdentify and drive growth opportunities across accounts by proactively understanding client needs, usage patterns, and evolving priorities\nBuild strong in-person relationships through regular client engagement and travel as needed\nWhat You’ll Bring\n5+ years of experience in Client Success, Account Management, or a similar client-facing role in a complex SaaS environment\nStrong preference for candidates with a legal background (e.g., prior experience at a law firm, legal tech company, or litigation support environment)\nProven ability to manage and grow relationships with senior and executive stakeholders\nDemonstrated success owning high-value accounts, driving retention, and identifying expansion opportunities\nStrong curiosity and ability to quickly develop deep product knowledge and client context to drive effective customer outcomes\nStrong analytical skills - you’re comfortable interpreting data, identifying trends, and translating insights into action\nExceptional communication and executive presence; able to influence and challenge clients when needed\nHighly proactive, detail-oriented, and comfortable operating in fast-paced, ambiguous environments\nExperience working cross-functionally with Product, Engineering, and Implementation team\nLocation: Charlotte, NC preferred; Richmond, VA also considered. This is a hybrid role with regular in-office presence required.\nReady to meet us?\nPlease apply directly through our website or LinkedIn-we’re excited to hear from you.\nPay Transparency Disclosure\nThe estimated base salary range for this role is $105,000 - $135,000, plus performance-based bonus and benefits.\nAt Pattern Data, our compensation philosophy is built around fairness, transparency, and market alignment. Base salary represents just one part of our total compensation package, which also includes performance-based incentives, comprehensive benefits, and other rewards.\nFinal compensation will be determined based on several factors, including skills, experience, qualifications, geographic location, and internal equity.\nWe understand that exceptional candidates bring unique backgrounds and strengths. If the scope of the role evolves during the hiring process, we’ll communicate any updates to the compensation range accordingly.\nPattern Data is committed to pay equity and maintaining competitive, transparent compensation practices across all roles and teams.","description_format":"text","description_chars":5541,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketing Automation","Marketing & Sales AI"],"lifecycle":[{"event":"open","at":"2026-09-07T08:17:19Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.28,"age_days":183,"expected_fill_days":71,"reasons":["conf:0","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/pattern-data-senior-client-success-manager","json_url":"https://alion.io/job/pattern-data-senior-client-success-manager.json","meta":{"generated_at":"2026-10-17T19:31:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2824,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6262},"rest":"https://alion.io/mcp/rest/get_company?id=6262"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpattern-data-senior-client-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpattern-data-senior-client-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpattern-data-senior-client-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pattern-data-senior-client-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpattern-data-senior-client-success-manager"}]}