{"id":4112732,"url":"https://alion.io/job/pattern-partner-onboarding-manager","title":"Partner Onboarding Manager","company":{"id":9124,"name":"Pattern","domain":"pattern.com","url":"https://alion.io/company/pattern","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":84,"open_postings":52,"ghost_share":0,"stale_share":0.442,"repost_share":0,"time_to_fill_p50_days":80,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lehi, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T20:31:56Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T21:50:19Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"We need a Partner Onboarding Manager to ensure the seamless onboarding of new and expanding partners and the continuous improvement of our internal processes. In this role, you will be responsible for coordinating the initial setup and onboarding processes for new brands, ensuring smooth communication and seamless transitions. You will also provide critical support to SEMs and other key stakeholders throughout the onboarding journey. The ideal candidate is highly organized, detail-oriented, and adept at managing multiple projects while providing exceptional support to internal teams and new partners.\nThis is a full-time role and will work a hybrid schedule (three days in office, two days remote per week) based in Lehi, Utah.\nWhat is a day in the life of a Partner Onboarding Manager?\nFacilitate effective communication between sales and services teams, ensuring everyone is aligned on onboarding timelines and expectations.\n\nCoordinate and/or execute the onboarding of new partners from signing to marketplace listing creation.\n\nManage SOPs and drive process improvements for internal programs.\n\nProvide ongoing communication and support to SEMs during the onboarding brands set up to first sale.\n\nAssist in pre-sales activities, including attending calls and in-person meetings with potential clients to support the onboarding process.\n\nProvide training and ongoing support to internal teams and external partners.\n\nDevelop and deliver training materials and sessions tailored to various audiences.\n\nManage the initial setup and coordination for brand expansions, ensuring all processes are aligned with existing operations.\n\nMaintain strong internal communication channels with sales, services, brand management, marketplace, fulfillment, and territory offices to ensure smooth onboarding and expansion processes.\n\nOwn the partner offboarding process from start to finish.\n\nManage brand escalations, partnering with Legal, Accounting, Reverse Logistics and Ecommerce teams to resolve them.\n\nWhat will I need to thrive in this role?\nBachelors Degree\nExperience managing expectations with clients in internal and external programs/projects\nCan see multiple projects through to completion simultaneously while maintaining SLA expectations\nOrganization and effective communication with global offices and remote teams\nOperational experience within the ecommerce/retail industry (preferred, not required)\nWhat does success look like in the first 30, 60, 90 days?\nIn the first 30 days, success means quickly familiarizing yourself with Pattern business model, tools, and onboarding procedures. You should establish strong relationships with key internal stakeholders, including cross-functional teams. You will have successfully assisted in setting up your first brand partner. You’ll also start monitoring onboarding metrics to identify any immediate areas for improvement.\n\nBy 60 days, you’ll have a solid understanding of the onboarding process and will be proactively identifying opportunities to optimize and streamline these procedures. You’ll have set up onboarding for multiple brand partners successfully, demonstrating your ability to manage and coordinate across various teams to ensure all onboarding aspects are aligned. Your relationships will be strong, enabling smooth communication and resolution of any issues. You’ll be actively using data insights to refine strategies and improve client onboarding experiences.\n\nAt the 90-day mark, you’ll be seen as a go-to expert for onboarding, consistently delivering high-quality experiences. You’ll have begun optimizing the onboarding process, implementing improvements that have enhanced efficiency and client satisfaction.\n\nWhat is the team like?\nYou will report to the Associate Director of Partner Experience and regularly interact with the Director of Partner Experience. You will work collaboratively across nearly every function within the organization worldwide. A key responsibility of this role involves training and managing a team in India.\nWhat’s the company culture?\nWe are looking for individuals who are:\nGame Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes.\n\nData Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.\n\nPartner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.\n\nTeam of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.\n\nWhat is the hiring process?\nInitial phone interview with Pattern’s talent acquisition team\nVideo interview with a department leaders or peers\nVideo interview with a hiring manager\nFinal interview with VP of Partner Experience\nProfessional reference checks\nExecutive review\nOffer\nHow can I stand out as an applicant?\nDiscuss professional accomplishments with specific data to quantify examples\nProvide insights on how you can add value and be the best addition to the team\nFocus on mentioning how you would be partner obsessed at Pattern\nShare experience on any side projects related to data and 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