{"id":2964659,"url":"https://alion.io/job/patterson-companies-software-account-manager","title":"Software Account Manager","company":{"id":2509573,"name":"Patterson Companies","domain":"pattersoncompanies.com","url":"https://alion.io/company/pattersoncompanies","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":17,"ghost_share":0,"stale_share":0.941,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint Paul, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":68300,"max":88766,"currency":"USD","period":"year","gross":null,"usd_annual":88766},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-20T23:46:37Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T09:04:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Patterson isn't just a place to work, it's a partner that cares about your success.\nOne of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.\nThe Software Account Manager drives customer success and retention by managing the post-sale customer experience and fostering long-term customer partnerships. This role helps customers achieve maximum value from Patterson software solutions through proactive engagement, consultative support, and ongoing adoption strategies. By maintaining deep knowledge of Patterson products, customer workflows, and competitive market dynamics, the Software Account Manager identifies opportunities to improve customer outcomes, strengthen loyalty, and support sustainable business growth while aligning customer needs to company goals.\nESSENTIAL FUNCTIONS\nOwn and manage a portfolio of customer accounts, driving retention and engagement throughout the customer lifecycle.\nDevelop and maintain scalable post-sales engagement processes to support consistent customer interactions and lifecycle management.\nExecute onboarding, adoption, and engagement programs to help customers maximize value from Patterson solutions.\nBuild trusted customer relationships that increase satisfaction, loyalty, and long-term partnership.\nDrive software adoption and value realization by reinforcing product benefits and differentiation from competitive offerings.\nAnalyze customer situations and develop solutions that balance customer needs, business objectives, and competitive considerations.\nApply strong advisory and negotiation skills to explore alternatives, build consensus, and achieve mutually beneficial outcomes.\nMaintain expertise in Patterson software solutions, customer workflows, and best practices to effectively support customer adoption and success.\nAdvocate for customer needs by sharing insights and feedback that drive improvements to products, services, and overall customer experience.\nAchieve or exceed established retention, engagement, and customer satisfaction goals and performance metrics.\nMonitor customer health, usage, and engagement metrics to identify risks, opportunities, and proactive support needs.\nPartner with sales, marketing, product development, and customer success teams to align priorities and support positive customer outcomes.\nCollaborate with marketing and cross functional teams to develop and execute retention strategies informed by customer health, risk indicators, and engagement insights.\nDocument customer activities, engagement efforts, and key account information to support business visibility, reporting, and decision making.\nREQUIRED QUALIFICATIONS\n2 years account management experience\nBachelor’s Degree in sales, business or marketing, or equivalent experience\nPREFERRED QUALIFICATIONS\nExperience supporting, training, renewing, or selling software solutions in a B2B environment.\nDental, healthcare, or related industry experience preferred\nKnowledge of Patterson software solutions and customer workflows preferred\nTRAVEL AND ON-CALL\nThis position requires occasional travel (25%) in a national area.\nWhat's In It For You:\nWe provide competitive benefits, unique incentive programs and rewards for our eligible employees:\nFull Medical, Dental, and Vision benefits and an integrated Wellness Program\n\n401(k) Match Retirement Savings Plan\n\nPaid Time Off (PTO)\n\nHoliday Pay & Floating Holidays\n\nVolunteer Time Off (VTO)\n\nEducational Assistance Program\n\nFull Paid Parental and Adoption Leave\n\nLifeWorks (Employee Assistance Program)\n\nPatterson Perks Program\n\nThe potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.\n$68,300.00 - $88,766.67EEO Statement\nPatterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.","description_format":"text","description_chars":4433,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Retirement plans"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution","Dental Products & Labs","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-20T23:46:37Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":88766,"is_top_pay":true},"html_url":"https://alion.io/job/patterson-companies-software-account-manager","json_url":"https://alion.io/job/patterson-companies-software-account-manager.json","meta":{"generated_at":"2026-10-26T00:24:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":475,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2509573},"rest":"https://alion.io/mcp/rest/get_company?id=2509573"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpatterson-companies-software-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpatterson-companies-software-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpatterson-companies-software-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/patterson-companies-software-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpatterson-companies-software-account-manager"}]}