{"id":2727270,"url":"https://alion.io/job/patterson-uti-advanced-technical-support-specialist-us-mdt","title":"Advanced Technical Support Specialist US MDT","company":{"id":2504637,"name":"Patterson-UTI","domain":"patenergy.com","url":"https://alion.io/company/patenergy","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":75,"open_postings":46,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":129000,"period":"year","method":"role_country_seniority_unknown","sample_n":1856},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure DevOps","optional":false},{"name":"C#","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Azure","optional":true}],"status":"live","first_seen_at":"2026-10-16T14:09:46Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T08:26:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Position Summary\nThe Advanced Technical Support Specialist is a senior individual-contributor role within the MDT Technical Support organization. The position retains the full frontline responsibilities of a Technical Support Specialist while adding advanced software troubleshooting, software development, integration, deployment, escalation, and Support engineering responsibilities. The role is intended as a technical career progression for Support employees who demonstrate the capability to operate beyond standard troubleshooting and configuration.\nThe position participates in the MDT 24/7/365 rotating Support schedule and remains Support-first. It may be filled by an employee located in either Canada or the United States. Employment classification, compensation, benefits, and other employment terms are determined based on the employee's country of employment, applicable requirements, and company policies.\nKey Responsibilities\nPerform all core responsibilities of the Technical Support Specialist role, including Talkdesk coverage, Salesforce case ownership, remote troubleshooting, customer communication, P1 & P2 case response, and participation in the 24/7/365 Support rotation.\nAct as an advanced technical escalation resource for Technical Support Specialists and assist with complex controls, software, networking, communications, configuration, and deployment issues.\nDesign, configure, test, deploy, and troubleshoot advanced MDT software configurations and non-standard field deployments.\nIndependently set up and operate simulation and test environments for troubleshooting, software and configuration testing, issue reproduction, and validation.\nSupport Software QA, Engineering, Quality, and Production with specialized testing and documented validation activities requiring advanced software, controls, configuration, or system-level knowledge.\nSupport special projects, prototype or new-product validation, system commissioning, and advanced Engineering QC activities when assigned, following established test requirements and documenting results.\nProvide onsite technical support, training, and knowledge transfer to Production personnel for MDT software setup, configuration, testing, troubleshooting, and commissioning when the role is based at a company facility.\nConfigure and troubleshoot advanced communications, data interfaces, and system integrations between MDT products and third-party systems or equipment.\nSupport advanced software and data integrations across MDT products, customer environments, cloud services, and third-party systems where applicable.\nConfigure, validate, and support complex or non-standard software deployments, system architectures, and operational configurations.\nWrite, review, test, and maintain software, scripts, utilities, integrations, or automation used to support deployment, diagnostics, troubleshooting, or Support operations.\nUse AI-assisted development tools where appropriate while remaining responsible for understanding, validating, testing, documenting, and supporting the resulting work.\nWork closely with the Software Development Manager and Software QA Manager to follow approved coding, source-control, testing, security, QA, and release practices.\nParticipate in targeted Strike Team activities involving software bugs, advanced troubleshooting, reproduction, testing, configuration, limited development, and deployment validation.\nWork with Azure DevOps work items when assigned or when the Support/Software workflow requires it, including providing technical evidence and maintaining appropriate work-item updates.\nIdentify repetitive Support activities that can be simplified or automated and develop reusable Support tools, diagnostic utilities, configuration aids, or processes.\nDocument advanced solutions and transfer knowledge to the broader Support team so advanced specialists do not become knowledge silos.\nHelp distinguish configuration, deployment, environment, hardware, communications, and software defect issues before escalation to core Software Development.\nQualifications\nDemonstrated advanced technical support and troubleshooting capability across software, controls, networking, communications, and field systems.\nDemonstrated software development or coding capability and ability to understand, modify, test, and support technical solutions.\nAbility to independently work through complex integration and deployment requirements from problem definition through configuration, testing, implementation, and documentation.\nAbility to work effectively with Software Development, QA, Engineering, and Support teams while maintaining Support operational priorities.\nAbility to mentor and assist other Support Specialists through advanced technical issues without requiring formal people-management authority.\nAbility to work within a 24/7/365 rotating support schedule, including assigned nights, weekends, and holidays.\nEducation / Experience / Knowledge & Skills\nTechnical diploma, degree, certification, or equivalent practical experience in computer science, software development, information technology, electronics, instrumentation, automation, or a related technical field.\nProficiency in one or more relevant programming or scripting languages such as C#, Python, PowerShell, JavaScript, or comparable technologies.\nWorking knowledge of APIs, data formats, source control, development workflows, and software testing practices.\nExperience with industrial communications, system integration, data interfaces, and advanced software configuration.\nStrong understanding of Windows systems, networking, IP communications, services, ports, and remote troubleshooting.\nExperience with cloud/IoT data flows, databases, source control and development workflows, case-management/contact-center platforms, DAQ or control systems, or industrial technology is considered highly desirable.\nCore Competencies\nAdvanced technical problem solving\nSoftware development and technical automation\nSystems integration and deployment\nTechnical ownership and independent execution\nEscalation leadership and mentoring\nCross-functional collaboration with Software and QA\nDocumentation and knowledge transfer\nCustomer and operational focus\nSuccess in This Role\nSuccess is demonstrated by strong performance in normal Support operations together with the ability to resolve advanced technical issues, reduce unnecessary escalation into core Software Development, deliver reliable advanced configurations and integrations, create useful Support tools and automation, and transfer knowledge back into the broader Support team. Project and development activities must not prevent the employee from meeting assigned Support responsibilities.","description_format":"text","description_chars":6721,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-16T16:41:33Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":28,"reasons":["conf:11","stale_co","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/patterson-uti-advanced-technical-support-specialist-us-mdt","json_url":"https://alion.io/job/patterson-uti-advanced-technical-support-specialist-us-mdt.json","meta":{"generated_at":"2026-10-19T18:06:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13948,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2504637},"rest":"https://alion.io/mcp/rest/get_company?id=2504637"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpatterson-uti-advanced-technical-support-specialist-us-mdt"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpatterson-uti-advanced-technical-support-specialist-us-mdt"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpatterson-uti-advanced-technical-support-specialist-us-mdt"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/patterson-uti-advanced-technical-support-specialist-us-mdt\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpatterson-uti-advanced-technical-support-specialist-us-mdt"}]}