{"id":3575531,"url":"https://alion.io/job/pattison-food-group-customer-experience-representative","title":"Customer Experience Representative","company":{"id":3130313,"name":"Pattison Food Group","domain":"pattisonfoodgroup.com","url":"https://alion.io/company/pattisonfoodgroup","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Langley, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45356,"max":56695,"currency":"CAD","period":"year","gross":null,"usd_annual":40582},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-30T00:00:00Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-04T00:18:09Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products.\nPattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.\nMake a difference for our customers - and open the door to a bigger career.\nWe have exciting opportunities for full-time & part-time Customer Experience Representatives to join our team in Langley, BC.\nReporting to the Customer Service Team Lead, you’ll be a trusted voice for our customers - delivering meaningful experiences and helping them feel confident when shopping with us.\nIn this role, you’ll build valuable skills and gain exposure across the business, with opportunities to grow your career within Pattison Food Group.\nOur full-time position requires 5 shifts (8 hours) & part-time position requires 3 shifts (8 hours) between the operating hours of:\nMonday to Thursday from 6:00 a.m. PDT to 8:00 p.m. PDT\nFriday to Sunday from 6:00 a.m. PDT to 6:00 p.m. PDT\nYou will be responsible for:\nDelivering exceptional customer service experience through phone and email.\nListening, understanding, and resolving customer needs with empathy and efficiency.\nHelping customers navigate our online shopping experience and tools.\nDocumenting and tracking compliments, concerns, complaints, requests for assistance, product, and service inquiries.\nPartnering with our ecommerce and store teams to resolve order-related questions.\nAssisting customers with our More Rewards loyalty program.\nTaking ownership of issues and seeing them through to resolution.\nCapturing feedback that helps us continuously improve.\nYou have:\nA minimum of 1-2 years of experience in customer service.\nProficiency with computer applications and a strong aptitude for learning new technologies.\nThe ability to type a minimum of 50 WPM.\nPrevious call center experience is an asset.\nYou are:\nPassionate about customer service and genuinely enjoy helping people.\nA great multitasker who thrives in a fast-paced environment.\nAnalytical and critical thinker with strong problem-solving abilities.\nExcellent in both verbal and written communication.\nAble to adapt and learn new skills within an always-changing and fast-paced environment.\nWhat we offer:\nIn addition to a highly competitive salary, we offer a great range of benefits, a company pension plan,free parking, exclusive team member offers, and opportunities for development and career progression.\nIf you’re looking to join a team that puts people first, you’re in the right place. Apply online today!\nIND6\nCompensation Details:\n$45,356.00 - $56,695.00The compensation offered for this position will take into consideration location, education, skills, experience and other factors.","description_format":"text","description_chars":2856,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-31T20:45:53Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":5,"expected_fill_days":14,"reasons":["conf:6","velocity","win:mid","comp:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":40582,"is_top_pay":false},"html_url":"https://alion.io/job/pattison-food-group-customer-experience-representative","json_url":"https://alion.io/job/pattison-food-group-customer-experience-representative.json","meta":{"generated_at":"2026-11-04T11:11:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16559,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3130313},"rest":"https://alion.io/mcp/rest/get_company?id=3130313"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpattison-food-group-customer-experience-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpattison-food-group-customer-experience-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpattison-food-group-customer-experience-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pattison-food-group-customer-experience-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpattison-food-group-customer-experience-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3575531}},{"tool":"search_jobs","arguments":{"company":"pattisonfoodgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3575531},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}