Account Manager - Customer Retention & Upselling | Remote
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Salary
≈ $18k – $51k per year (Estimated)
Location
Remote (Argentina, Brazil, Chile, Ecuador, Peru)
Overview
Company
Impact
Profile match
Pavago is a remote staffing company that recruits and places full-time offshore employees with small and mid-sized businesses in the United States, Canada and the United Kingdom. It sources candidates from Latin America, South Asia, Africa and the Philippines for roles in customer support, sales development, bookkeeping, virtual assistance, marketing, recruiting and back-office operations, handling screening, contracting and payroll on the client's behalf. The company operates as a distributed organisation, bills a recurring fee per placed employee rather than a one-off placement fee, and posts a continuous stream of remote vacancies for its client base.
Account Manager - Customer Retention & Upselling | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Account Manager to manage existing customer relationships, improve retention, and drive expansion revenue.
You’ll own a portfolio of customers, build strong stakeholder relationships, identify renewal risks, and uncover upsell and cross-sell opportunities based on customer needs.
What You’ll Do
- Manage a portfolio of existing customer accounts
- Conduct regular account reviews and customer check-ins
- Build relationships with key stakeholders
- Identify renewal risks and proactively resolve concerns
- Identify upsell and cross-sell opportunities
- Recommend additional products or services based on customer needs
- Coordinate internally to resolve customer issues
- Maintain accurate account notes, opportunities, and forecasts in the CRM
- Achieve retention and expansion revenue targets
Requirements
- 2+ years of account management, customer success, or sales experience
- Strong customer relationship-building skills
- Commercial mindset with experience identifying expansion opportunities
- Strong communication and problem-solving ability
- Experience working with CRM systems
- Comfortable managing multiple customer accounts simultaneously
- Results-driven and comfortable working against retention and revenue KPIs
What Success Looks Like
- Strong customer retention and renewal rates
- Consistent upsell and cross-sell revenue
- Healthy, engaged customer relationships
- Early identification of at-risk accounts
- Accurate CRM and account forecasting
- Consistent achievement of expansion targets
Interview Process
- Initial Screening Call
- Spark Hire Video Interview
- Recruiter Interview
- Client Interview
- Offer & Onboarding
Apply Now
If you’re strong at building customer relationships, protecting retention, and identifying opportunities to grow existing accounts, apply now and take ownership of customer success and expansion revenue.
#AccountManager #AccountManagement #CustomerRetention #Upselling #CrossSelling #CustomerSuccess #B2BSales #RemoteSales #RemoteJobs
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