{"id":1556148,"url":"https://alion.io/job/pavago-administrative-assistant-3","title":"Administrative Assistant","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":185,"ghost_share":0,"stale_share":0.989,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","MX","CR"],"hiring_countries_total":4,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":84000,"period":"year","method":"role_country_seniority_unknown","sample_n":20},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T00:00:00Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-12T05:20:56Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Administrative Assistant\nPosition Type: Full-Time, Remote\nWorking Hours: U.S Business Hours\nAbout the Role\nWe are looking for an organized, proactive, and customer-focused Administrative Assistant to support lead intake, customer outreach, appointment scheduling, and CRM management.\nThis role is highly focused on keeping the lead pipeline organized and moving. You’ll communicate with prospective customers, schedule appointments for the sales representative, maintain accurate CRM records, and help ensure leadership has a clear view of pipeline performance.\nWhat You’ll Own\nLead Intake & Management\nReceive and accurately log incoming leads.\nEnsure every new inquiry is captured in the CRM promptly and without gaps.\nMaintain complete and accurate lead records.\nLead Outreach & Scheduling\nCall prospective customers to understand and qualify their needs.\nAnswer initial questions and introduce the company professionally.\nBook appointments for the sales representative to visit customers and present estimates.\nCRM Workflow Management\nMove leads through each stage of the pipeline consistently.\nKeep lead statuses current and accurate.\nMaintain CRM data so the team can track set rate, close rate, and other key metrics in real time.\nCustomer Communication\nServe as a professional and knowledgeable first point of contact.\nAnswer customer questions and set appropriate expectations.\nRepresent the company positively on every call.\nReporting Support\nKeep records clean, organized, and up to date.\nSupport leadership in pulling accurate pipeline data.\nHelp identify where leads are converting or falling off.\nProcess Adherence\nLearn and consistently follow the company's established workflow.\nIdentify and flag bottlenecks in the process.\nHelp maintain consistency across daily operations.\nRequired Experience & Skills\nAt least 1-2 years of experience in an administrative, customer-facing, or operations support role.\nFamiliarity with CRM software and managing contacts, deal stages, and records.\nExperience in painting, residential or commercial construction, or another home service trade is a strong plus.\nClear and confident spoken English.\nComfortable communicating with homeowners and prospective customers by phone.\nStrong organizational habits and attention to detail.\nAbility to manage multiple active leads simultaneously.\nAbility to learn new workflows quickly and apply them consistently without close supervision.\nWhat Makes You a Strong Fit\nYou take ownership of your pipeline and proactively follow up when leads go cold.\nYou communicate proactively when something is unclear or a process breaks down.\nYou are comfortable on the phone and can adapt your communication style to different customers.\nYou bring structure to a busy day and can prioritize a full call list effectively.\nYou keep CRM records organized and consistently up to date.\nYou can work independently while staying reachable for important questions and decisions.\nWhat Success Looks Like\nEvery incoming lead is captured accurately and promptly.\nProspective customers are contacted and qualified consistently.\nAppointments are booked efficiently for the sales representative.\nCRM stages accurately reflect the current status of every lead.\nFollow-ups happen consistently without leads being overlooked.\nLeadership has reliable pipeline data for tracking set rates, close rates, and lead conversion.\nProcesses are followed consistently and bottlenecks are identified early.\nCustomers receive a professional and positive experience throughout the initial interaction.\nTypical Day\nYour day starts by reviewing new leads that came in overnight and making sure each one is properly logged.\nYou’ll work through a call list, reaching out to prospective customers to introduce the company, answer initial questions, qualify their needs, and schedule appointments for the sales representative.\nThroughout the day, you’ll update the CRM as each lead progresses, ensuring stages reflect reality and the pipeline data remains accurate.\nYou’ll also check on leads that are pending follow-up, re-engage where needed, and keep the schedule organized.\nMost of your work is async and self-directed, but you’ll stay reachable for quick questions and proactively flag anything that requires a decision from leadership.\nInterview 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