{"id":3298902,"url":"https://alion.io/job/pavago-client-onboarding-specialist","title":"Client Onboarding Specialist","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":204,"ghost_share":0,"stale_share":0.99,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["ZA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true}],"status":"live","first_seen_at":"2026-10-26T22:54:10Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-10T04:39:59Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Position Type: Full-Time | Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nWe’re looking for an organized, personable, and detail-oriented Client Onboarding Specialist to guide new clients through the onboarding process and prepare them for their first podcast recording. You’ll lead welcome and onboarding calls, help clients complete technical setup, collect essential information, and ensure every client has a smooth transition into the recording process. This role is ideal for someone who enjoys working directly with clients, managing multiple onboarding steps, and making technical processes easy to understand.\nKey Responsibilities\nClient Onboarding & Communication\nConduct welcome calls to review equipment requirements and coordinate technical setup.\nLead onboarding calls to collect client information, establish podcast details, and explain processes and expectations.\nGuide clients through the onboarding journey and answer questions clearly and professionally.\nAssist clients with social media setup and account connections.\nTechnical Setup & Recording Readiness\nCoordinate technical checks to confirm clients have the necessary equipment and setup.\nHelp clients troubleshoot basic technical issues and prepare for their first recording.\nEnsure all required onboarding steps are completed before the recording date.\nProgress Tracking & Administrative Support\nTrack onboarding progress, follow up on outstanding information, and keep clients on schedule.\nMaintain accurate client records and update onboarding documentation.\nCoordinate a smooth handoff to the Client Success team once onboarding is complete.\nSupport additional onboarding tasks, client communications, and related administrative needs as required.\nRequired Experience & Skills\nPrevious experience in customer service, client onboarding, or another client-facing role.\nExcellent verbal and written communication skills.\nStrong organizational skills, attention to detail, and time management.\nConfidence leading video calls and guiding clients through technical processes.\nAbility to manage multiple clients and follow up consistently on outstanding tasks.\nComfortable using remote workflow monitoring software.\nReliable computer with at least 8GB RAM and a high-speed internet connection, which can be checked at Speedtest.net.\nExternal webcam, quality headset or microphone, and a professional workspace.\nWillingness to complete additional assessments as assigned.\nNice-to-Have Experience\nMarketing or social media experience.\nPodcasting, media production, or broadcasting experience.\nExperience working with attorneys or other professional service clients.\nPerfect Fit / Culture\nYou’ll thrive in this role if you are proactive, personable and highly organized. You should enjoy helping clients feel comfortable, explaining processes step by step, and ensuring nothing falls through the cracks. A strong sense of ownership and a client-first approach are essential.\nTypical Day\nLead welcome and onboarding calls with new clients.\nReview equipment needs and coordinate technical checks.\nHelp clients complete social media and account setup.\nTrack onboarding tasks and follow up on missing information.\nUpdate client records and prepare clients for their first recording.\nCoordinate completed onboarding details with the Client Success team.\nPerks & Additional Information\nOptional accent training for one hour, twice a week.\nOptional BetterHelp access after 90 days, including telehealth for U.S.-based contractors.\nInterview Process\nAI Screening\nClient Interview\nOffer Stage\n#LI-AG1","description_format":"text","description_chars":3572,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"South Africa","iso":"ZA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Employer of Record & PEO"],"lifecycle":[{"event":"open","at":"2026-10-26T22:54:10Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.595,"p_room":0.9,"age_days":13,"expected_fill_days":32,"reasons":["conf:2","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/pavago-client-onboarding-specialist","json_url":"https://alion.io/job/pavago-client-onboarding-specialist.json","meta":{"generated_at":"2026-11-10T05:36:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1117},"rest":"https://alion.io/mcp/rest/get_company?id=1117"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpavago-client-onboarding-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpavago-client-onboarding-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpavago-client-onboarding-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pavago-client-onboarding-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpavago-client-onboarding-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3298902}},{"tool":"search_jobs","arguments":{"company":"pavago.co","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3298902},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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