Collections Specialist

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What You’ll Be Responsible For

Collections & Payment Recovery

• Make 100+ outbound calls daily to customers with overdue invoices
• Follow up consistently via calls and emails until payment resolution
• Navigate gatekeepers and reach decision-makers responsible for payments
• Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

• Investigate billing discrepancies and customer concerns
• Identify root causes of delays and work toward resolution
• Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

• Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
• Track customer interactions, payment commitments, and next steps
• Ensure no account is left unattended or without follow-up

Customer Communication

• Communicate clearly and professionally with customers
• Provide updates on payment status and issue resolution
• Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

• Identify recurring issues impacting collections
• Share insights to improve processes and recovery rates
• Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

• Proven experience in collections, accounts receivable, or high-volume outbound calling roles
• Comfortable making 100+ outbound calls per day consistently
• Strong objection-handling and negotiation skills
• Experience using CRM tools (Salesforce or similar)
• Excellent verbal and written English communication skills
• High attention to detail and accuracy in documentation
• Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

• You are persistent and follow up until resolution
• You are confident handling difficult conversations
• You thrive in a target-driven, high-activity environment
• You take ownership of your performance and results

Key Performance Indicators (KPIs)

• Daily call volume (100+ calls/day)
• Number of payments collected / accounts resolved
• Follow-up consistency and response time
• Accuracy of CRM updates and documentation
• Reduction in outstanding receivables

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding