{"id":1148478,"url":"https://alion.io/job/pavago-collections-specialist-6","title":"Collections Specialist","company":{"id":1117,"name":"Pavago","domain":"pavago.co","url":"https://alion.io/company/pavago","size_band":null,"is_staffing_agency":true,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":145,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","MX","CR"],"hiring_countries_total":3,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":true},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-23T16:33:41Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T08:43:13Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Collections Specialist - Accounts Receivable & Payment Recovery | Remote\nPosition Type: Full-Time, Remote\nWorking Hours: U.S. Business Hours\nAbout the Role\nAt Pavago, one of our clients is hiring a results-driven Collections Specialist to manage past-due accounts, recover outstanding payments, and protect company cash flow through consistent, high-volume collections activity.\nThis is a performance-driven outbound role. You’ll be expected to make 100+ outbound calls per day, follow up persistently on overdue balances, resolve billing issues, secure payment commitments, and maintain accurate account records.\nYou’ll manage accounts from initial outreach through payment or resolution, balancing persistence with professional customer communication.\nIf you have experience in collections or accounts receivable, are confident handling difficult payment conversations, and perform well against measurable recovery targets, this role is a strong fit.\nWhat You’ll Own\nCollections & Payment Recovery\nMake 100+ outbound collections calls daily to customers with past-due balances\nFollow up consistently through phone and email\nSecure:\nPayments\nPayment commitments\nClear resolution timelines\nNavigate gatekeepers and connect with appropriate decision-makers\nHandle payment objections professionally and confidently\nMaintain consistent follow-up until accounts are resolved\nPrioritize accounts based on aging, balance, and collection status\nTrack promised payments and follow up when commitments are missed\nTake ownership of assigned accounts through final resolution\nBilling Issues & Dispute Resolution\nInvestigate issues preventing payment, including:\nBilling discrepancies\nInvoice disputes\nMissing information\nPayment delays\nIdentify the root cause of outstanding balances\nCoordinate with internal teams to resolve billing issues quickly\nKeep customers informed throughout the resolution process\nEnsure disputed accounts remain actively managed\nFollow up internally and externally until blockers are resolved\nCRM & Account Management\nMaintain accurate account records in Salesforce or similar CRM systems\nDocument:\nOutbound calls\nEmails\nCustomer responses\nPayment commitments\nCase updates\nFollow-up dates\nMaintain clear visibility into every active collections account\nKeep documentation accurate, complete, and current\nEnsure follow-up dates and next actions are consistently recorded\nCustomer Communication\nCommunicate firmly but professionally regarding outstanding balances\nHandle difficult payment conversations without unnecessarily damaging customer relationships\nClearly communicate payment expectations and next steps\nRespond appropriately to objections and payment concerns\nProvide timely updates regarding billing disputes and account resolutions\nMaintain professionalism across every customer interaction\nReporting & Process Improvement\nTrack collections activity and account progress\nMonitor payment commitments and recovery outcomes\nIdentify recurring issues contributing to delayed payments\nShare insights that can improve:\nRecovery rates\nBilling accuracy\nCollections workflows\nPayment tracking\nMaintain strong activity and follow-up discipline\nHelp identify opportunities to improve collections efficiency\nRequirements\nPrevious experience in collections, accounts receivable, or high-volume outbound calling\nComfortable making 100+ outbound calls per day\nStrong collections, negotiation, and objection-handling skills\nExperience following up on overdue balances and payment commitments\nExperience using Salesforce or similar CRM systems\nStrong written and verbal English communication skills\nHigh attention to detail and documentation accuracy\nAbility to manage a large portfolio of accounts and follow-ups simultaneously\nStrong organizational and time-management skills\nAbility to remain professional during difficult payment conversations\nComfortable working independently in a remote environment\nAvailability during U.S. business hours\nNice to Have\nExperience in structured or KPI-driven collections environments\n Accounts Receivable (AR) operations experience\nBilling support or dispute-resolution experience\nCustomer account management experience\nExperience working with aging reports and overdue account portfolios\nExperience improving collections or payment recovery workflows\nExperience supporting U.S.-based customers or businesses\nTools & Technology\nSalesforce | CRM Systems | Accounts Receivable Systems | Aging Reports | Billing Platforms | Email | VOIP/Phone Systems | Microsoft Excel | Google Sheets\nWhat Makes You a Strong Fit\nYou’ll likely thrive in this role if you:\nAre comfortable spending a significant portion of your day making outbound calls\nStay persistent when customers don’t respond immediately\nCan discuss overdue payments confidently without becoming confrontational\nKnow how to handle objections and move conversations toward resolution\nConsistently follow up on payment promises\nStay organized while managing many accounts simultaneously\nMaintain accurate documentation after every interaction\nTake ownership of outcomes rather than simply completing activities\nPerform well in target-driven, KPI-focused environments\nWhat a Typical Day Looks Like\nYour day may start by reviewing aging reports and overdue accounts, prioritizing which customers require immediate follow-up based on balance, age, and previous commitments.\nThroughout the day, you’ll make 100+ outbound collections calls, send payment reminders, secure payments or payment commitments, and follow up on previously promised payments.\nYou’ll also investigate invoice disputes or billing discrepancies, coordinate internally to resolve customer issues, and update Salesforce or other CRM records after each interaction.\nIn short: you actively manage overdue accounts from initial outreach through payment or resolution, helping protect company revenue and cash flow.\nKey Metrics for Success\n100+ outbound calls completed daily\nTotal payments recovered\nPercentage of overdue accounts resolved\nReduction in aging receivables\nPayment commitment conversion and follow-through\nFollow-up consistency\nCRM documentation accuracy\nSpeed of billing dispute resolution\nOverall recovery performance\nWhy This Role Stands Out\nDirect impact on company cash flow and revenue recovery\nClear and measurable performance expectations\nHigh ownership over assigned accounts\nStructured, execution-focused working environment\nOpportunity to strengthen collections, negotiation, and AR expertise\nFully remote position\nCareer growth opportunities into:\nSenior Collections Specialist\nAccounts Receivable Operations\nBilling Operations\nRevenue Operations\nInterview Process\nInitial Application\nSpark Hire One-Way Video Interview\nRecruiter Interview\nFinal Interview\nOffer & Onboarding\nSpark Hire Video Interview - Required\nAs part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.\nAfter completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.\nCompletion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.\nApply Now\nIf you have experience in collections or accounts receivable, are confident making 100+ outbound calls per day, and know how to persist professionally until payment issues are resolved, we’d love to hear from you.\nApply today and take direct ownership of payment recovery, aging receivables, and cash-flow performance in a results-driven remote environment.\n#CollectionsSpecialist #Collections #AccountsReceivable #AR #PaymentRecovery #OutboundCalling #Salesforce #Billing #FinanceJobs #RevenueOperations #RemoteJobs #RemoteWork\n#LI-AG1","description_format":"text","description_chars":7794,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Colombia","iso":null,"kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Costa Rica","iso":"CR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-23T16:33:41Z"}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.379,"p_room":1,"age_days":0,"expected_fill_days":28,"reasons":["conf:0","agency","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/pavago-collections-specialist-6","json_url":"https://alion.io/job/pavago-collections-specialist-6.json","meta":{"generated_at":"2026-09-24T08:47:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}